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Windows Vista freezes after start up


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#1
Cliffe

Cliffe

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Windows Vista SP2. Computer cursor hangs up shortly after system boots up. Computer is a Dell Studio XPS. Can open some files after rebooting for a short time. Can't shut down, or restart the system. Can't get to any restore points. Have to hold down the power button to shut down & restart. Starts & loads fine.

 


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#2
rshaffer61

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Have you tried going into Safe Mode to see if the issue happens there?


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#3
Cliffe

Cliffe

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Yes and eventually the same thing happens.


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#4
rshaffer61

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OK it doesn't sound like a driver issue since it happens in Safe Mode. I suspect it is the OS itself that has a problem. If you don't mind lets try a few things and see if we can find the culprit.


Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Click the Options at the top of the Window. In the new little window click the box that states Hide Microsoft Services
5: Go to File then to Export As or Save in some versions.
6: Save the file as AutoRuns.txt file instead of the default .arn to a known location like your Desktop.
7: Attach to your next reply.
8: DO NOT do anything till we have had a chance to study the log and reply with suggestions as to what to remove.


  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
  • Application
  • System
  • Under 'Select type to list', select (as appropriate):
  • Error
  • Information
  • Warning
    [/list] Then use the 'Date of events' or 'Number of events' as follows:

    Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.
  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 10 10 2014
    In the To: boxes type today's date (presuming the crash happened today) 18 10 2014
    Then click the Run button.
    Notepad will open with the output log.
    Please post the Output log in your next reply
  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 17 10 2014
    In the To: boxes type today's date (presuming the crash happened today) 18 10 2014
    Then click the Run button.
    Notepad will open with the output log.
    [/list] Please post the Output log in your next reply





    Go to Start then to Run
    Type in compmgmt.msc and click Enter
    On left side click on Disk Management
    On right side you will see you hard drive.
    Male sure the window is open all the way on the top right so I can see all the info it has.
    Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

    To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
    Now go to Start and then to All Programs
    Scroll to Accessories and then click on Paint
    In the Empty White Area click and hold the CTRL key and then click the V
    Go to the File option at the top and click on Save as
    Save as file type JPEG or PNG and save it to your Desktop
    Make sure the window is open all the way so I can see everything on the top right window.


    Attach it to your next reply




    Push and hold the Windows key on keyboard. This is the one with the Microsft windows logo on it.
    While holding Win key down click on the Pause\Break key

    This should open the System properties window
    On this window it will show

    System info:

    Microsoft Windows: type and version
    Service Pack number

    Registered Name
    Register Number

    Computer:
    CPU type
    Memory
    I need all the above info in your next reply Except for Register name and number.
    This is private and we don't need to know this information

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