I think we are about at the end of our rope, don't you agree?
Yes, my only suggestions involve resetting or reinstalling IE.
Open a new topic in Windows 7 OS forum here. Explain your problem and tell them you have been here and provide a link to this topic.
Before you go, here are some instructions to remove the tools we have been using.
We have a couple of last steps to perform and then you're all set.
Follow these steps to uninstall Combofix. This will also clean out and reset your Restore Points.
- Press the Windows Key and R on your keyboard. This will bring up the Run window.
- Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
- Follow the prompts to uninstall Combofix.
Once done you will receive a message saying Combofix was uninstalled successfully.
Step 2
To clear away the tools we have been using download Delfix from here.
Put a check (tick) in the following boxes:
- Activate UAC
- Remove disinfection tools
- Reset System Settings
- Then click Run
Any remaining tools may be deleted.
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A reminder: Remember to (re-install if uninstalled during cleaning) update and turn back on any anti-malware programs you may have turned off during the cleaning process.
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Here are some things that I think are worth having a look at if you don't already know about them:
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It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.
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Java warning
Java is a popular point of entry to your computer for malicous programs. The United States Department of Homeland Security recommends that computer users disable Java, see here. Unless you need it to run an important software the safest approach is to completely uninstall Java. Where you do require it, then the next safest option is to disable it in your browsers until you need it, then enable it.
How to disable Java in your web browser and How to unplug Java from the browser
If you do still need Java then regularly check that it is up to date. Older versions are the most vulnerable to malicious attack.
- Download Java for Windows
Reboot your computer.
You also need to unininstall older versions of Java.
- Click Start > Control Panel > Add or Remove Programs
- Remove all Java updates except the latest one you have just installed.
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To help protect your computer in the future:
If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.
* Click Start > Control Panel > System and Security > Windows Update
* Under Windows Update click on Turn automatic updating on or off
* Check items shown to ensure you receive updates automatically. Click OK.
Be aware of what emails you open and websites you visit.
Go here for some good advice about how to prevent infection.
A fun way to check your online safety literacy.
Quiz - getsafeonline
Have a safe and happy computing day!