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Virus on my computer? [Solved]

Virus Malware Spyware

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#61
Essexboy

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Yes please, although I do not believe that would cause the problems you are experiencing
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#62
navyblue161

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Alright I'll send that later this evening. It seems unlikely just because it would be such a simple fix!
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#63
navyblue161

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Ok sorry it took me a bit to get this to you. It's been a crazy week. Model number is QE06UA
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#64
Essexboy

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There does not appear to be a wifi switch on that model.

Is the computer still misbehaving ?
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#65
navyblue161

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Well there's a wifi switch but I didn't see any buttons to open the internet like some newer models do. And I haven't had the chance to put the hard drive back in and check. I assume so. Like I said this week has been crazy!
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#66
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#67
Essexboy

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User returned
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#68
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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#69
Essexboy

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Lets try this

Download AVPTool from Here to your desktop

Run the programme you have just downloaded to your desktop ( it will be randomly named )

First we will run a virus scan
Select the cog to access scan areas
Kas%20front.JPG

On the first tab select all elements down to OS C and then select start scan
[img width=640 height=481]https://dl.dropboxusercontent.com/u/73555776/Kas%20Scan%20area.JPG

Once it has finished select reports and post the detected threats
.

Now an analysis scan
Select the Manual Disinfection tab
Press the Gather System Information button

kas%20manual.JPG

Once it has completed then click Step 2 Report sending
avp%20report.JPG

Click avptool.sysinfo.zip
And you will be taken to the zip file that needs to be attached
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#70
navyblue161

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Alright so after 4 hours of running that scan, it found nothing. No threats detected whatsoever. If you need me to copy in an actual log or at least something from it, let me know. Attached is the zip file from the system information scan you asked for. Hopefully that gives you a better idea of a possible solution.

 

Attached File  avptool_sysinfo.zip   11.12KB   35 downloads


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#71
Essexboy

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Still some webroot on it :)
  • Re-run AVPTool
  • Select the Manual Disinfection tab and press Script execution
    avpmanual.gif
  • Where it states Insert text script in the following box copy the below script and press Run script
    Copy from Begin until End
    avpscript.gif
    begin
    SetAVZGuardStatus(True);
    SearchRootkit(true, true);
     DelBHO('{C9C42510-9B41-42c1-9DCD-7282A2D07C61}');
     DeleteService('WRSVC');
     SetServiceStart('WRSVC', 4);
     BC_DeleteSvc('WRSVC');
     BC_DeleteFile('C:\Program Files (x86)\Webroot\WRSA.exe');
     BC_DeleteSvc('catchme');
     BC_DeleteFile('C:\ComboFix\catchme.sys');
     BC_DeleteFile('C:\Program Files (x86)\Webroot\WRData\PKG\Vistax64\wrflt.dll');
    BC_ImportDeletedList;
    BC_ImportAll;
    ExecuteSysClean;
    BC_Activate;
    RebootWindows(true);
    end.
    
  • Your system will reboot on completion, if it does not please do so yourself
  • On completion please run another analysis scan and attach the zip file

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#72
navyblue161

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Alright I ran the script and it seems to have completed successfully. Here is the second system scan. Would you like me to turn IE back on to see what happens? Currently I don't have any other web browser on. I'm using a portable version of Firefox from a USB to use the internet on my laptop as of right now.

 

attachment=73940:avptool_sysinfo (2).zip]

Attached Files


Edited by navyblue161, 26 November 2014 - 12:23 AM.

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#73
Essexboy

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Yes test it out and see what problems we have, if any
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#74
navyblue161

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I backed up everything essential just in case today. I've turned ie back on so far nothing has happened. I obviously don't trust it so I'm gonna let it sit for a while and see. So far so good tho!
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#75
Essexboy

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Webroot appears to really dig itself into the system. Let me know how it goes
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