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Virus on my computer? [Solved]

Virus Malware Spyware

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#91
Essexboy

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OK could you go to Control Panel > Power Options
Select balanced plan and then click settings

Capture.JPG

On the settings page set both drop downs to never

Capture1.JPG

Does the IE opening occur now ?
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#92
navyblue161

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It's being much better though. It hasn't acted up since I closed it. Should I change the settings for when it's plugged in, on battery, or both?

Edited by navyblue161, 29 November 2014 - 11:22 AM.

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#93
Essexboy

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Do both please but, be aware your battery may run down a bit faster
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#94
navyblue161

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Alright I'll keep it plugged in with those settings and just keep an eye on it throughout the day and let you know
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#95
Essexboy

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Ta :)
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#96
navyblue161

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Well so far it's been pretty good. Only opened up one tab throughout the day. It at last feels like we're making progress. Maybe..?
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#97
Essexboy

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Yup, now I still need to figure out why the sleep command is opening IE :)
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#98
navyblue161

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Alright great!! How can you tell the sleep command is doing it? If you don't mind explaining of course. I'm hoping to learn from this of course!
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#99
Essexboy

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Good question, the clue was that it only happened when you left the computer unattended. Normally a laptop will revert to either sleep mode or a low power state yet yours did not appear to do that but just opened IE instead..
So with my Sherlock Holmes head on I ruled out the areas that we had cleared/checked and all that really remained, weird though it was, were the power settings

How is it behaving otherwise ?
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#100
navyblue161

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Well that's awesome diagnosing though!:D and it generally would do it when unattended. Before webroot it would do it when the computer was in use. But lately it hasn't been as much. I mean for one of the instances I had oovoo going but that's about it. Other then the occasional window it's been fine. Everything else works as far as I can tell and it runs fairly smoothly. I also don't understand why it's gotten better. You'd think it would be one way or another. But who knows.
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#101
Essexboy

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I think computers have a mind of their own sometimes

Would you like me to remove all my rubbish now ?
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#102
navyblue161

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Seriously though. I mean 99% of the time it's operator error but I just can't figure out what I could've done to cause it. And you mean take off all the programs you gave me? That would be fine!
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#103
Essexboy

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OK time to remove my bits and bobs

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

delfix.JPG


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
javara.JPG


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#104
navyblue161

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I ran that scan and got rid of the programs you gave me. So far it hasn't been acting up too badly. It's reasonable so far and doesn't happen often. Oh and I also am giving Kaspersky a try!


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#105
Essexboy

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Good to hear, let me know how it goes with Kapsersky installed
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