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Need help with new hard drive! :/


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#1
wickedpixie

wickedpixie

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Hi, sorry if this is a dull question; I'm a computer repair novice ;)

 

My darling son blew up (literally) my hard drive last christmas, have been to skint to replace it till this week. I bought a new one online and put it in and attempted to use my HP recovery disks.

 

I assumed that as it was an identical hard drive the disks should work; however, after I put in the 3rd disk the process gets to 56% and then stops, giving me a message 'Error code 0xe0ef00e please contact HP customer support'.

 

As my desktop is out of warranty they want to charge me £40 just to speak to someone, I think I might just need new recovery disks.

 

So, questions; do i need to buy new recovery disks or is there some way of making my lovely new hard drive work without them? 

 

Thanks in advance for any help and advice:)


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#2
Alan1998

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My darling son blew up (literally) my hard drive last christmas


The Irony... Lol.

Joking aside, Laptop or Desktop? Make and Model (HP Pavillion dv7 for example) HDD's should be plug and Play. I would presume your son blew the HDD up with the Operating System on it?

Double posted 2 questions... (Edit)

Edited by Alan1998, 21 October 2014 - 06:21 AM.

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#3
phillpower2

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Hello wickedpixie,

 

In addition to what Alan has asked, if your computer had Vista, Windows 7, 8 or 8.1 installed let us know if you have the product code details (the 25 digit COA - code of authenticity) if you do you can download an ISO for free and do a fresh install of Windows, this will only cost you your time and possibly a DVD disk if you don't have a 4GB or larger USB thumbdrive, a fresh install will not land you with all of the usual HP bloatware that their disks would either  ;)


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