[Biscuithd]

Let me re-ask...the problem is still exactly as originally described or has there been a change?

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It is still the same with multiple versions of Chrome.exe*32 running in the task manager. There are also a number of other applications with exe*32 on the end - e.g. nav.exe*32 etc.

[catherine3122]

It is still the same with multiple versions of Chrome.exe*32 running in the task manager. There are also a number of other applications with exe*32 on the end - e.g. nav.exe*32 etc.

[Biscuithd]

I've consulted with others here and the consensus is that the *32's belong to various components of Norton. That said, I have a new tool that I'd like you to run. However, this is a Beta Tool and as such *might* cause issues on your computer. I am taking the precaution of having you Backup your Registry and Set a Restore point first. However, if you still chose not to run the tool, I will respect your decision. I can tell you that we've run it here several dozed times with no adverse effects. Still, it is Beta.

 

Backing Up Your Registry:

• Download ERUNT from Here. (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
• Install ERUNT by following the prompts. (use the default install settings but say no when asked to add ERUNT to the start-up folder. This can be enabled later)
• Start ERUNTeither by double clicking on the desktop icon or choosing to start the program at the end of the setup.
• Choose a location for the backup, (or use the default location which is C:\WINDOWS\ERDNT).
• Make sure that at least the first two check boxes are ticked.
• Press OK
• Press YES to create the folder.

Rerun Zoek
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

 

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
   

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Finally, (this is the Beta Product)

• Please download Malwarebytes Anti-Rootkit BETA to your desktop.
• If you are using Internet Explorer and receive a prompt that the security settings block the download, follow the instructions to reset Internet Explorer posted below first.
• Double-click mbar-version-number.exe and follow the prompts to install the program.
• Use the "Update" button to get the latest definitions.
• Before you run the Malwarebytes Anti-Rootkit BETA scan you may be prompted to exit Malwarebytes Anti-Malware.
  
  Please do so using the icon in your taskbar and click "Previous" to go back to the "Scan" option.
• Wait for the scan to finish and use the "Cleanup" button if Malwarebytes Anti-Rootkit BETA found the malware.
  

Then post the resulting logs and let me know how things are working.

[Biscuithd]

Have you had a chance to run these tools?

[catherine3122]

Hi - sorry for the delay in responding.

 

I ran the above as you described and Malwarebytes did not detect any issues that needed resolving.

 

Perhaps the exe*32 programs are not malware - I have stopped using this computer while trying to resolve the issue - I will go back to normal usage and start a new thread if there is no improvement in the computer's performance.

 

Thanks for all your help to date. I appreciate your time.

Cheers,

Catherine

[Biscuithd]

I will go back to normal usage and start a new thread if there is no improvement in the computer's performance.

 

Yes, please stop back if things are not improved. I would be happy to try further or perhaps another Helper would be more successful.

 

 

Perhaps the exe*32 programs are not malware

That has been my thought as some are normal and some not.

 

 

Thanks for all your help to date. I appreciate your time.

You are quite welcome! It's been a pleasure

 

As a bit of final clean up. A good workman always cleans up his tools. Please run the following.

 

Clean with DelFix

 

Please download DelFix by Xplode and save it to your desktop.

 

• Right-click on icon and select Run as Administrator to start the tool.

• Ensure that Remove disinfection tools, Purge system restore and Reset system settings are checked.

• Push Run.

• When finished, it will display a notepad report.

 

Include it for my review.

 

 

[Biscuithd]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.