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Major Malware Problems- fff5ee & dllhost Please Help! [Solved]


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#31
dbreeze

dbreeze

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All right!! :D Your logs are clean and you're good to go now!! :thumbsup: We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way. I must say though, even though we met through less than ideal circumstances, it has been really great to work with you. :) Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks. :cool:


Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
  • Download Delfix from here to your desktop and double click it to start the program
  • Ensure Remove disinfection tools is ticked
    Also tick:
  • Activate UAC
  • Create registry backup
  • Purge system restore
  • Reset system settings
  • DelFixSelectall_zps0f04cec4.png
  • Click Run
  • The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
You can delete any log files left on your desktop as these are no longer needed.


Keep Windows Updated
Microsoft issues updates to Windows to close vulnerabilities as they are discovered. Staying updated helps protect your system from current exploits.
  • Click Start and then click Control Panel.
  • Click on the View by: in the upper right corner and select Large Icons (you can change this back later if you like).
  • Scroll down and click on Windows Update.
  • Click on Change settings.
  • Under Important Updates, click on Install updates automatically (recommended).
  • Select (click on) the other options on this page.
  • Select a day and time to have windows install the updates.
  • Click on Ok to change the settings.
  • If you want to change the view of the Control Panel display, click on the View by: in the upper right hand corner and select an option you prefer.
Keep other Important Programs Updated
Along with keeping Windows updated, it is a good idea to keep important programs updated. Java and Adobe Reader both need to be kept updated to the latest versions; malware writers utilize exploits in the unpatched versions to their advantages.

Since we have already handled Java, I will just mention the Adobe Reader program here. Just remember that both are important to keep updated.

Adobe Reader
Adobe Reader is the second most targeted (by malware) common software. If all you ever do with Adobe Reader is view PDF files, then please consider replacing it with a lighter, free PDF reader that is not exploitable. One that we recommend is Sumatra PDF.

To update Adobe Reader:
  • Launch your Adobe Reader.
  • Click Help and then click on About Adobe Reader from the menu list.
  • If the version is 11.0.04 then you are up to date. If it is less than this and you are keeping Adobe Reader, you should update to the latest version.
  • The best place to get Adobe Reader is from Adobe (click on Adobe to go there now).
  • Click on Download in the menu bar on top of the Adobe web page.
  • Click on Adobe Reader in the list on the right hand side of the page.
  • On the next page, click on the check mark (to turn it off) beside the option to include the McAfee scanner in the download and install. Make sure the check is NOT marked (this is another example of Foistware).
  • Click the Install Now button and follow the directions on next page.
  • If you are prompted to Save the installer file, choose to save it to your desktop. Once it is saved, right click on the file and select Run as Administrator.
  • When the installation is finished, you can delete the installer file on your desktop.
Consider a program that will check for out-of-date programs on your system
Some programs don't have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Update Checker from FileHippo.com (you can get the software from here and read more about it on the same page). For example, this software would have informed you that FireFox is outdated and helped you correct that situation by downloading the installation software or directing you to the proper web site for FireFox support.


You are now done! :yeah:

Now some information on programs to help keep you safe:

First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out:
Microsoft Security Essentials
Avast! Free Antivirus

Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:
Emsisoft Online Armor - installs as trialware which converts to freeware in 30 days
Zone Alarm Free Firewall - installer includes foistware so read the options very carefully

=== options ====
Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here.

Also, consider adding MalwareBytes Antimalware to your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online
 

I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!
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#32
killerquagmire

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The team at Geeks to go are living proof that there are still good guys in the world! The fact that you guys do this for free is even more amazing and a testament of your good character. Thank you my friend. I wish there was some way I could repay your efforts. 


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#33
killerquagmire

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# DelFix v10.8 - Logfile created 11/11/2014 at 12:42:14
# Updated 29/07/2014 by Xplode
# Username : Zues - ZUES-PC
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
 
~ Activating UAC ... OK
 
~ Removing disinfection tools ...
 
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #42 [ComboFix created restore point | 11/10/2014 01:56:05]
Deleted : RP #43 [Installed DirectX | 11/11/2014 18:34:27]
 
New restore point created !
 
~ Resetting system settings ... OK
 
########## - EOF - ##########

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#34
dbreeze

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Did you move the tools manually to a different location? 

 

It is important that they are removed from the system as some can be dangerous to use without supervision and most need to be updated to the latest versions to be effective against the current malware.


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#35
killerquagmire

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When i originally downloaded them they went into my D/ Downloads folder. I then cut and pasted them to desktop.


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#36
dbreeze

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Are they no longer on your desktop?
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#37
killerquagmire

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Oh I think I know what happened. I had to run the delfix twice because I forgot to tick the other boxes in addition to the remove disinfection tools box the first time I ran the program. I didn't save or post the first report. Sorry about that. 


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#38
killerquagmire

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No, they are no longer on my desktop


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#39
dbreeze

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Ah, thank you for the explanation. That makes sense now.

Yes, DelFix does not keep a Log1, Log2, etc. as it was designed to be run only once and get its job done. Hmm.. may have to bring this one up with the developer.

I would delete the files from your Downloads folder and then you can go about your way. Thanks.
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#40
killerquagmire

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Thanks again!


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#41
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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