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Windows 7 - Black screen at restart [Solved]


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#1
girlintrouble

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I honestly don't know where to start with this.

 

I downloaded bittorrent for the first time and downloaded a torrent then all heck broke lose. I think the torrent was virus infected.

 

To make a long story short. I tried uninstalling everything I downloaded, then restarted the computer.

 

After restart there is only a black screen with the cursor on it.

 

I am typing this from an old XP laptop I thankfully still have.

 

Where do I begin to get rid of this menace?

 

Thank you,

 

Girl in Trouble


Edited by girlintrouble, 26 October 2014 - 04:54 PM.

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#2
BrianDrab

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Yeah...torrents are a huge avenue for infections. I'd be happy to help you. A couple questions first to make sure I have enough information to provide a fix for you.

 

1. Do you happen to have a Windows 7 Operating System CD?

2. Do you have a CD burner on your Windows XP computer that you are using? If you do...do you have a blank CD?

3. Do you have a USB thumb drive that you could use if we need to transfer anything from your XP machine to your Windows 7 machine?

 

Thank you.


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#3
girlintrouble

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Thank you BrianDrab!

 

1. I do have it. I'm tearing my bedroom a part trying to find it as we speak.

2. Yes, I do have a CD burner though I don't have any blank CDs. I can remedy that by going to walmart.

3. Yes, I have a USB thumb drive.

 

Thank you again. I'm still looking for the Windows 7 CD.


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#4
BrianDrab

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Let me know if you find it. If not, we'll provide different instructions. Thanks.


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#5
girlintrouble

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After completely tearing up the place I still haven't found it. We may have to go the other route. :(


Edited by girlintrouble, 26 October 2014 - 07:45 PM.

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#6
girlintrouble

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There is no may about it, I can't find the disk. How in the world I still have the Windows XP cd for this laptop but not the Windows 7 for my desktop I don't know.


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#7
BrianDrab

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No Worries. I'm preparing instructions for you now.


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#8
BrianDrab

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Thanks for the information. My name is Brian, and I would be happy to look into your issue.

 

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.


- General Instructions -

  • Please read all instructions and fixes thoroughly. Read the ENTIRE post BEFORE performing any steps so you understand all that needs to be done.
  • I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode. Access to these instructions may not be available in Safe Mode.
  • Any fixes provided by myself are for this log file only and should not be used on any other systems.
  • Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
  • You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened by sending me a PM (Personal Message) or PM a moderator.
  • Please feel free to ask any questions, especially if you are having problems with my instructions.

- Save ALL Tools to your Desktop-

 

All tools that I have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.

 

Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.

Chrome.JPGGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.Settings.JPG Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

Firefox.JPGMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Settings.JPG Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
and the click the "Select Folder" button. Click OK to get out of the Options menu.

IE.jpgInternet Explorer - Click the Tools menu in the upper right-corner of the browser. Tools.JPG Select View downloads. Select the Options link in the lower left of the window. Click Browse and
select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.

NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

 

- Finally Before We Start-

 

Removing malware is a complicated multiple step process, Please stay with me until I have declared your system clean. I strongly recommend you backup your personal files and folders. Although rare, attempting to remove malware can render your machine unbootable or cause data loss. Having backups of your data is your responsibility. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

 

  

 

OK, let's get started.

 

Step#1 - Get FRST on to USB thumb drive
1. From a clean computer (your XP computer in this case), please download Farbar Recovery Scan Tool and save it to your  USB drive.
    Note: You need to run the version compatible with your sick system. If you are not sure which version applies to your sick system download both of them to the USB drive.
    Only one of them will run on your infected system, that will be the right version.
 
Step#2 - Attempt to boot into Safe Mode With Networking
1. Shut down your computer and leave it off for a good 10 seconds.
2. Power on your computer and then repeatedly tap the F8 key on your keyboard (about a second apart for each tap). This will open up the Advanced Boot Options screen which will look similar
    to what is shown below.
    AdvancedBootOptions.JPG
 
3. At the above screen you will see a variety of options that can be used to boot Windows. Note: Let me know if you have the Repair Your Computer option.

    Using the arrow keys on your keyboard, highlight the option labeled Safe Mode with Networking.
    Once it is highlighted, click on the Enter key on your keyboard.
  
4. If all goes well you will be able to log on in this restrictive mode. If it does continue on. If not let me know.
 
5. Plug in the USB drive that you downloaded the tools on to.
 
6. Open the USB drive to find FRST and FRST64. Right-click on FRST64 and select Run as Administrator. If you get a message that this isn't compatible then you need to use the FRST one.
    Just make sure you right-click on the file and choose Run as Administrator.
 
7. You will be presented with a disclaimer screen. Click Yes.
 
8. The Farbar Recovery Scan Tool will be shown. Please click the Scan button. When finished you may click OK at the message explaining it is done. Another notification will come up
       regarding the Addition.txt file. Answer OK at this message as well.
 
9. The scan will create two logs on the USB drive named FRST.txt and Addition.txt Please plug the USB drive in your clean computer, open up the log files and copy/paste the contents
      of each of them into your next reply.

 

 
 
Items for your next post
1. Contents of the FRST log.
2. Contents of the Addition log.

3. Did you have the Repair Your Computer option?


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#9
girlintrouble

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Brian,

 

I am at work but the moment I get home this evening I will do as instructed! Just in case they are needed I will go by Walmart on the way home and grab cd's for burning.

 

Thank you so much. :)


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#10
girlintrouble

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Brian,

 

When I go into Safe Mode with Networking, all I get is a black screen with a cursor, just like when I try to boot up normally.

 

All I can do is hit ctrl/alt/delete and it will let me open the Windows Task Manager, that is about it.There is nothing for me to click on to bring up the USB flashdrive.

 

I do have the Repair Your Computer option.


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#11
BrianDrab

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Perfect. I have several things we can try and one of them will allow you to run our tools. When you open the task manager can you click on the file menu and select "New Task (Run...)" and then type explorer.exe in the Open box and click OK. Let me know if your desktop appears.


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#12
girlintrouble

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Still in Safe Mode with Networking, I entered explorer.exe in the create new task and pressed OK. It didn't do anything.

 

It's just sitting there still.

 

If I check the create this task with administrative privileges box, with the explorer.exe in there, the create new task box disappears but still nothing happens.

 

No desktop.


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#13
BrianDrab

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OK, next step. Reboot again and hit F8 to bring up the Advanced Boot Menu like you did previously. This time choose Last Known Good Configuration and see what happens.

 

If this doesn't work, then reboot and try Safe Mode With Command Prompt. Using Safe Mode with Command Prompt will bring you to a command-prompt window and not your desktop which is fine. Just let me know if it gets this far.

 

Thanks.


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#14
girlintrouble

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Last Known Good Configuration just gave me the same black screen and cursor. I could ctrl/alt/delete with that one too and that is about it.

 

I opened Safe Mode With Command Prompt.

 

Amazingly it opened!

 

C:\Windows\systems32>


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#15
BrianDrab

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Sweet! Type explorer.exe and hit enter in the command-prompt window and let me know if your desktop appears.


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