Thanks for the information. My name is Brian, and I would be happy to look into your issue.
I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.
- General Instructions -
- Please read all instructions and fixes thoroughly. Read the ENTIRE post BEFORE performing any steps so you understand all that needs to be done.
- I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode. Access to these instructions may not be available in Safe Mode.
- Any fixes provided by myself are for this log file only and should not be used on any other systems.
- Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
- You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened by sending me a PM (Personal Message) or PM a moderator.
- Please feel free to ask any questions, especially if you are having problems with my instructions.
- Save ALL Tools to your Desktop-
All tools that I have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.
Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.
Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.
Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
and the click the "Select Folder" button. Click OK to get out of the Options menu.
Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and
select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.
- Finally Before We Start-
Removing malware is a complicated multiple step process, Please stay with me until I have declared your system clean. I strongly recommend you backup your personal files and folders. Although rare, attempting to remove malware can render your machine unbootable or cause data loss. Having backups of your data is your responsibility. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
OK, let's get started.
Step#1 - Get FRST on to USB thumb drive
1. From a clean computer (your XP computer in this case), please download Farbar Recovery Scan Tool and save it to your USB drive.
Note: You need to run the version compatible with your sick system. If you are not sure which version applies to your sick system download both of them to the USB drive.
Only one of them will run on your infected system, that will be the right version.
Step#2 - Attempt to boot into Safe Mode With Networking
1. Shut down your computer and leave it off for a good 10 seconds.
2. Power on your computer and then repeatedly tap the F8 key on your keyboard (about a second apart for each tap). This will open up the Advanced Boot Options screen which will look similar
to what is shown below.
3. At the above screen you will see a variety of options that can be used to boot Windows. Note: Let me know if you have the Repair Your Computer option.
Using the arrow keys on your keyboard, highlight the option labeled Safe Mode with Networking.
Once it is highlighted, click on the Enter key on your keyboard.
4. If all goes well you will be able to log on in this restrictive mode. If it does continue on. If not let me know.
5. Plug in the USB drive that you downloaded the tools on to.
6. Open the USB drive to find FRST and FRST64. Right-click on FRST64 and select Run as Administrator. If you get a message that this isn't compatible then you need to use the FRST one.
Just make sure you right-click on the file and choose Run as Administrator.
7. You will be presented with a disclaimer screen. Click Yes.
8. The Farbar Recovery Scan Tool will be shown. Please click the Scan button. When finished you may click OK at the message explaining it is done. Another notification will come up
regarding the Addition.txt file. Answer OK at this message as well.
9. The scan will create two logs on the USB drive named FRST.txt and Addition.txt Please plug the USB drive in your clean computer, open up the log files and copy/paste the contents
of each of them into your next reply.
Items for your next post
1. Contents of the FRST log.
2. Contents of the Addition log.
3. Did you have the Repair Your Computer option?