[greyd]

just got this refurb and as soon as I started it up it down loaded 65 win updates. then it started to crash and reboot every 4-6 hours and now it won't reboot? the man I got it from said if he had a pc like it in stock he could make an image disk that I could use to fix it. so would that work if I could get a disk like that from someone that has a pc like mine?

Edited by greyd, 29 October 2014 - 02:01 PM.

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Hi greyd

If you got this computer as refurbished, wouldn't it be way simpler to do a fresh Factory Restore of the Windows present on it and therefore start using it with a clean copy of the system ?

[Aura]

Hi greyd

If you got this computer as refurbished, wouldn't it be way simpler to do a fresh Factory Restore of the Windows present on it and therefore start using it with a clean copy of the system ?

[greyd]

I do not know what is possible and what is not, so I found this site of people here kind enough to help. this is my problem  and thank you for helping, it will cot a good bit of money to ship it back to him. but what is worse, because he is going out before it will get to him it could take me 3 weeks to get it back. I do not know how to do what you said? 

[greyd]

please tell me how to do the fresh factory restore?

[Aura]

You can only do a Factory Restore if you have the Recovery CD/DVD that comes with the computer or if you have a Recovery partition on the HDD. Did the computer come with any CD/DVD or not?

[greyd]

I did not get a disk with the pc. it will take 3 weeks if I wait for him. but if someone has a pc like mine and they have a restore to factory fresh disk and they sell me a copy would it not repair my pc as well?

[Aura]

I did not get a disk with the pc. it will take 3 weeks if I wait for him. but if someone has a pc like mine and they have a restore to factory fresh disk and they sell me a copy would it not repair my pc as well?

If they do, then yes it would work. It have to be the exact same computer, brand and model number however, otherwise it won't work.

[greyd]

OK,

Thank you very much Aura. Can anyone tell me ways to searh for such a disk, how to reach out to people that have a laptop like mine?         DELL PRECISION M4500  CORE i7 2.8GHZ  8GB  500GB  DVDRW  W7PRO 64-BIT

Edited by greyd, 29 October 2014 - 09:06 PM.

[Aura]

Your laptop seems a bit recent, let's check something first :

• Click on the Windows Start Menu;
• Right-click on Computer and select Manage;
• From there, in the left pane, click on Disk Management;
• Wait for it to load completely;
• Do you see any partitions, squares, box, etc. with "Dell" or "Recovery" (Restore) written on it ?

[Plastic Nev]

To add to those questions, if you cannot find the answers to them, is there a Microsoft Windows label on the computer containing the product key code, It will be five letters and numbers, a dash, then another five and a dash, etc making up five blocks of five.

If that label is there you could use a legal download of whatever version of Windows 7 it should be, to do a full repair of the operating system, or completely reformat and reinstall Windows 7.

 

It does require another working computer to both download, and then burn the file as an image to a DVD disk first.

 

Nev.

Edited by Plastic Nev, 30 October 2014 - 09:34 AM.

[greyd]

plastic nev, thanks for your help also, on the bottom it has a service tag #, and it also has a express service code #. inside it just has intel core i7 sticker and the windows 7 sticker. 

 

 

Aura Hi, yes I did find that and try it twice and both times it failed due to error(ox8000ffff) .