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poweliks removal [Closed]


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#1
rw1950merritt

rw1950merritt

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Have the addition.txt and frst.txt files.
Thank you for your help.

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 30-10-2014
Ran by wln at 2014-10-30 11:07:02
Running from C:\Users\wln\Downloads
Boot Mode: Normal
==========================================================


==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Norton Internet Security (Disabled - Up to date) {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
AS: Norton Internet Security (Enabled - Up to date) {631E4324-D31C-783F-EC5C-35AD42B18466}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton Internet Security (Enabled) {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.176 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{AFC15190-0A9A-C2C0-B28D-BB2A188506B7}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother HL-3070CW (HKLM-x32\...\{BE6396C0-D91B-4DE1-961A-6CA2F265EFD0}) (Version: 1.00 - Brother)
CCleaner (HKLM\...\CCleaner) (Version: 4.10 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.6.2.0 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.6.2.0 - Dell Inc.)
Dell Client System Update (HKLM-x32\...\{04566294-A6B6-4462-9721-031073EB3694}) (Version: 1.3.0 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
IBackup for Windows Version - 9.0 (HKLM-x32\...\IBackup for Windows_is1) (Version: 9.0 - Pro Softnet Corp)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1011 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Network Connections 18.5.52.1 (HKLM\...\PROSetDX) (Version: 18.5.52.1 - Intel)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.7.1000 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.1.28 - Intel Corporation)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Standard 2007 (HKLM-x32\...\STANDARDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 21.6.0.32 - Symantec Corporation)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5987 - Realtek Semiconductor Corp.)
Smart Defrag 3 (HKLM-x32\...\Smart Defrag 3_is1) (Version: 3.0 - IObit)
ThinkPad Wireless LAN Adapter Software (HKLM-x32\...\{9D3D2C60-A55F-4fed-B2B9-17311226DF01}) (Version: 1.00.0031.1 - )
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
VC_CRT_x64 (Version: 1.02.0000 - Intel Corporation) Hidden

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

CustomCLSID: HKU\S-1-5-21-503375001-417768849-165939060-1000_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32 -> rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 247 more characters). <==== Poweliks?

==================== Restore Points =========================

28-10-2014 07:05:51 Scheduled Checkpoint

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 19:34 - 2009-06-10 14:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {0C6C45B9-1876-40FF-A02B-DE84505503B2} - System32\Tasks\Norton Internet Security\Norton Error Analyzer => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {14416DDE-372E-48FA-9027-7452746151DE} - System32\Tasks\SmartDefrag3_Startup => C:\Program Files (x86)\IObit\Smart Defrag 3\SmartDefrag.exe [2014-01-09] (IObit)
Task: {1AC67294-9B50-41C1-AD5C-26CE46239404} - System32\Tasks\Norton Internet Security\Norton Error Processor => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {25FC42E0-7517-402D-80DA-A0CCF342178E} - System32\Tasks\SmartDefrag3_Update => C:\Program Files (x86)\IObit\Smart Defrag 3\AutoUpdate.exe [2014-01-09] (IObit)
Task: {3336740A-43A9-4077-BEA5-F5AFDBA3655B} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-06-02] (Google Inc.)
Task: {35A39F6F-244F-45C9-8FA9-A229F32B2850} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2014-01-21] (Piriform Ltd)
Task: {8AB0C423-FC32-4F5F-AEAF-E5645D2A457C} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\WSCStub.exe [2014-09-21] (Symantec Corporation)
Task: {B9FF5443-6D84-49A0-9226-F0474007520D} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {DF6A543B-C913-4759-B336-AD28C2AB0DD9} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-06-02] (Google Inc.)
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

==================== Loaded Modules (whitelisted) =============

2014-04-16 20:10 - 2013-08-18 18:21 - 00020256 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIcon.dll
2014-04-16 20:10 - 2013-08-18 18:21 - 00019232 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayNotBackuped.dll
2014-04-16 20:10 - 2013-08-18 18:21 - 00035104 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRShellExtension.dll
2014-04-16 20:10 - 2013-11-21 02:22 - 00484880 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
2014-04-23 16:05 - 2014-04-23 16:05 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-04-23 16:04 - 2014-04-23 16:04 - 01044808 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2014-08-29 12:56 - 2012-09-05 18:55 - 00892288 _____ () C:\Program Files (x86)\IObit\Smart Defrag 3\webres.dll
2013-09-14 01:51 - 2013-09-14 01:51 - 00087952 _____ () C:\Program Files (x86)\Common Files\Apple\Internet Services\zlib1.dll
2013-09-14 01:50 - 2013-09-14 01:50 - 01242952 _____ () C:\Program Files (x86)\Common Files\Apple\Internet Services\libxml2.dll
2014-04-16 19:51 - 2013-11-13 14:23 - 01242584 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\ACE.dll
2014-04-16 20:10 - 2013-11-21 00:00 - 01904928 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\STRestoreAPI.dll
2014-04-16 20:10 - 2012-11-25 07:20 - 01153384 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\libxml2.dll
2014-04-16 20:10 - 2012-11-25 07:20 - 00117608 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\zlib1.dll
2014-10-27 18:11 - 2014-10-21 21:04 - 01042760 _____ () C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\libglesv2.dll
2014-10-27 18:11 - 2014-10-21 21:04 - 00211272 _____ () C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\libegl.dll
2014-10-27 18:11 - 2014-10-21 21:04 - 08910664 _____ () C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\pdf.dll
2014-10-27 18:11 - 2014-10-21 21:04 - 01681224 _____ () C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\ffmpegsumo.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:255
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3204
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3246
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3347
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:91

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)


========================= Accounts: ==========================

Administrator (S-1-5-21-503375001-417768849-165939060-500 - Administrator - Disabled)
Guest (S-1-5-21-503375001-417768849-165939060-501 - Limited - Enabled)
wln (S-1-5-21-503375001-417768849-165939060-1000 - Administrator - Enabled) => C:\Users\wln

==================== Faulty Device Manager Devices =============


==================== Event log errors: =========================

Application errors:
==================
Error: (10/28/2014 05:05:40 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/28/2014 05:01:51 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dllhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x002201e2
Faulting process id: 0xf0c
Faulting application start time: 0xdllhost.exe0
Faulting application path: dllhost.exe1
Faulting module path: dllhost.exe2
Report Id: dllhost.exe3

Error: (10/28/2014 04:56:47 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dllhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x001a01e2
Faulting process id: 0x624
Faulting application start time: 0xdllhost.exe0
Faulting application path: dllhost.exe1
Faulting module path: dllhost.exe2
Report Id: dllhost.exe3

Error: (10/28/2014 04:51:33 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dllhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000701e2
Faulting process id: 0x1540
Faulting application start time: 0xdllhost.exe0
Faulting application path: dllhost.exe1
Faulting module path: dllhost.exe2
Report Id: dllhost.exe3

Error: (10/28/2014 04:46:21 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dllhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x002001e2
Faulting process id: 0x1314
Faulting application start time: 0xdllhost.exe0
Faulting application path: dllhost.exe1
Faulting module path: dllhost.exe2
Report Id: dllhost.exe3

Error: (10/28/2014 04:41:15 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dllhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x001101e2
Faulting process id: 0x478
Faulting application start time: 0xdllhost.exe0
Faulting application path: dllhost.exe1
Faulting module path: dllhost.exe2
Report Id: dllhost.exe3

Error: (10/28/2014 04:32:03 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dllhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x001901e2
Faulting process id: 0x11f4
Faulting application start time: 0xdllhost.exe0
Faulting application path: dllhost.exe1
Faulting module path: dllhost.exe2
Report Id: dllhost.exe3

Error: (10/28/2014 04:30:45 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/28/2014 04:13:11 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/28/2014 11:17:17 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17344, time stamp: 0x4a5bc6b7
Faulting module name: MSHTML.dll, version: 11.0.9600.17344, time stamp: 0x541b8a22
Exception code: 0xc00000fd
Fault offset: 0x00094fbf
Faulting process id: 0xec
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3


System errors:
=============
Error: (10/30/2014 10:26:46 AM) (Source: DCOM) (EventID: 10010) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (10/29/2014 00:06:18 PM) (Source: NetBT) (EventID: 4321) (User: )
Description: The name "WORKGROUP :1d" could not be registered on the interface with IP address 10.168.11.84.
The computer with the IP address 10.168.11.55 did not allow the name to be claimed by
this computer.

Error: (10/29/2014 09:39:37 AM) (Source: NetBT) (EventID: 4321) (User: )
Description: The name "WORKGROUP :1d" could not be registered on the interface with IP address 10.168.11.84.
The computer with the IP address 10.168.11.55 did not allow the name to be claimed by
this computer.

Error: (10/28/2014 06:27:11 PM) (Source: bowser) (EventID: 8003) (User: )
Description: The master browser has received a server announcement from the computer PC3
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The master browser is stopping or an election is being forced.

Error: (10/28/2014 06:13:19 PM) (Source: bowser) (EventID: 8003) (User: )
Description: The master browser has received a server announcement from the computer PC3
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The master browser is stopping or an election is being forced.

Error: (10/28/2014 05:04:51 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (10/28/2014 05:04:10 PM) (Source: Schannel) (EventID: 4120) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (10/28/2014 05:04:10 PM) (Source: Schannel) (EventID: 4120) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (10/28/2014 05:04:10 PM) (Source: Schannel) (EventID: 4120) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (10/28/2014 05:04:09 PM) (Source: Schannel) (EventID: 4120) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.


Microsoft Office Sessions:
=========================
Error: (09/12/2014 08:17:48 AM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time. This session ended with a crash.

Error: (08/08/2014 04:48:03 PM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 113570 seconds with 14100 seconds of active time. This session ended with a crash.

Error: (06/02/2014 00:44:40 PM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2117 seconds with 360 seconds of active time. This session ended with a crash.


==================== Memory info ===========================

Processor: Intel® Core™ i7-4770 CPU @ 3.40GHz
Percentage of memory in use: 50%
Total physical RAM: 8134.19 MB
Available physical RAM: 4050.64 MB
Total Pagefile: 16266.56 MB
Available Pagefile: 11559.24 MB
Total Virtual: 8192 MB
Available Virtual: 8191.82 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:917.86 GB) (Free:835.23 GB) NTFS
Drive y: (RECOVERY) (Fixed) (Total:13.62 GB) (Free:6.02 GB) NTFS ==>[System with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 931.5 GB) (Disk ID: DA029B15)
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
Partition 2: (Active) - (Size=13.6 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=917.9 GB) - (Type=07 NTFS)

==================== End Of Log ============================
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 30-10-2014
Ran by wln (administrator) on PC2 on 30-10-2014 11:06:41
Running from C:\Users\wln\Downloads
Loaded Profile: wln (Available profiles: wln)
Platform: Windows 7 Professional Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Pro Softnet Corporation) C:\IBackup for Windows\IBAdminProcess.exe
(Pro Softnet Corporation) C:\IBackup for Windows\IBWin Service_955.exe
(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Intel Corporation) C:\Windows\System32\IPROSetMonitor.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\nis.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\nis.exe
(IObit) C:\Program Files (x86)\IObit\Smart Defrag 3\SmartDefrag.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Pro Softnet Corporation) C:\IBackup for Windows\IBackground_955.exe
(Pro Softnet Corporation) C:\IBackup for Windows\IBMonitor.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
(brother) C:\Program Files (x86)\Brownie\BrStsW64.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(brother) C:\Program Files (x86)\Brownie\brpjp04a.exe
( ) C:\IBackup for Windows\ibackup_web.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell Backup and Recovery\Toaster.exe
() C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\System32\cmd.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe


==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7202520 2013-08-19] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1321688 2013-07-29] (Realtek Semiconductor)
HKLM\...\Run: [IAStorIcon] => C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [287592 2013-10-27] (Intel Corporation)
HKLM-x32\...\Run: [USB3MON] => C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe [292848 2013-09-04] (Intel Corporation)
HKLM-x32\...\Run: [IMSS] => C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe [134616 2013-11-13] (Intel Corporation)
HKLM-x32\...\Run: [StartCCC] => c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe [766208 2013-08-30] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959176 2014-08-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [IBWin Background process] => C:\IBackup for Windows\IBackground_955.exe [38376 2011-08-10] (Pro Softnet Corporation)
HKLM-x32\...\Run: [IBWin Monitor] => C:\IBackup for Windows\IBMonitor.exe [1893864 2011-08-10] (Pro Softnet Corporation)
HKLM-x32\...\Run: [BrStsWnd] => C:\Program Files (x86)\Brownie\BrstsW64.exe [3695928 2009-08-19] (brother)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [43848 2014-04-23] (Apple Inc.)
HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2014-01-17] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2014-05-26] (Apple Inc.)
HKU\S-1-5-21-503375001-417768849-165939060-1000\...\Run: [IBWin Background process] => C:\IBackup for Windows\IBackground_955.exe [38376 2011-08-10] (Pro Softnet Corporation)
HKU\S-1-5-21-503375001-417768849-165939060-1000\...\Run: [IBWin Monitor] => C:\IBackup for Windows\IBMonitor.exe [1893864 2011-08-10] (Pro Softnet Corporation)
HKU\S-1-5-21-503375001-417768849-165939060-1000\...\Run: [iCloudServices] => C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe [59720 2013-11-20] (Apple Inc.)
HKU\S-1-5-21-503375001-417768849-165939060-1000\...A8F59079A8D5}\localserver32: rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 239 more characters). <==== Poweliks!
ShellIconOverlayIdentifiers: [DBARFileBackuped] -> {831cebdd-6baf-4432-be76-9e0989c14aef} => C:\Windows\system32\mscoree.dll (Microsoft Corporation)
ShellIconOverlayIdentifiers: [DBARFileNotBackuped] -> {275e4fd7-21ef-45cf-a836-832e5d2cc1b3} => C:\Windows\system32\mscoree.dll (Microsoft Corporation)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

SearchScopes: HKLM - DefaultScope {60C5A8CC-C33A-45DC-BD07-139C821FA97D} URL = http://www.bing.com/...=IE11TR&pc=DCJB
SearchScopes: HKLM - {60C5A8CC-C33A-45DC-BD07-139C821FA97D} URL = http://www.bing.com/...=IE11TR&pc=DCJB
SearchScopes: HKLM-x32 - DefaultScope {60C5A8CC-C33A-45DC-BD07-139C821FA97D} URL = http://www.bing.com/...=IE11TR&pc=DCJB
SearchScopes: HKLM-x32 - {60C5A8CC-C33A-45DC-BD07-139C821FA97D} URL = http://www.bing.com/...=IE11TR&pc=DCJB
SearchScopes: HKCU - {49D79F8A-8F73-4DE0-B478-BEECC891469B} URL =
BHO: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\IPS\IPSBHO.DLL (Symantec Corporation)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Tcpip\Parameters: [DhcpNameServer] 10.168.11.1

FireFox:
========
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=4.0.5 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.3.0.12\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.3.0.12\coFFPlgn [2014-10-28]
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.3.0.12\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.3.0.12\IPSFF [2014-05-29]

Chrome:
=======
CHR Profile: C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Docs) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-06-02]
CHR Extension: (Google Drive) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-06-02]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-06-02]
CHR Extension: (YouTube) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-06-02]
CHR Extension: (Google Search) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-06-02]
CHR Extension: (Norton Security Toolbar) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk [2014-06-02]
CHR Extension: (Google Wallet) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-06-02]
CHR Extension: (Gmail) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-06-02]
CHR HKLM\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\Exts\Chrome.crx [2014-10-01]
CHR HKLM-x32\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\Exts\Chrome.crx [2014-10-01]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 IAStorDataMgrSvc; C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [15720 2013-10-27] (Intel Corporation)
R2 IBAdminProcess; C:\IBackup for Windows\IBAdminProcess.exe [124392 2011-08-10] (Pro Softnet Corporation)
R2 IBWin Service; C:\IBackup for Windows\IBWin Service_955.exe [132584 2011-08-10] (Pro Softnet Corporation)
R2 Intel® Capability Licensing Service Interface; C:\Program Files\Intel\iCLS Client\HeciServer.exe [747520 2013-08-26] (Intel® Corporation) [File not signed]
S3 Intel® Capability Licensing Service TCP IP Interface; C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [828376 2013-08-26] (Intel® Corporation)
R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [169432 2013-11-13] (Intel Corporation)
R2 NIS; C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\NIS.exe [276376 2014-09-21] (Symantec Corporation)
R2 SftService; C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [1915920 2013-11-21] (SoftThinks SAS)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R1 BHDrvx64; C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\BASHDefs\20141024.001\BHDrvx64.sys [1587416 2014-10-03] (Symantec Corporation)
R1 ccSet_NIS; C:\Windows\system32\drivers\NISx64\1506000.020\ccSetx64.sys [162392 2014-02-20] (Symantec Corporation)
R3 e1dexpress; C:\Windows\System32\DRIVERS\e1d62x64.sys [495376 2013-07-12] (Intel Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [487216 2014-09-09] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142640 2014-09-09] (Symantec Corporation)
R0 iaStorF; C:\Windows\System32\drivers\iaStorF.sys [28008 2013-10-18] (Intel Corporation)
R1 IDSVia64; C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\IPSDefs\20141029.001\IDSvia64.sys [633560 2014-08-29] (Symantec Corporation)
R3 IntcAzAudAddService; C:\Windows\System32\drivers\RTDVHD64.sys [2192088 2013-08-23] (Realtek Semiconductor Corp.)
R3 MEIx64; C:\Windows\System32\DRIVERS\TeeDriverx64.sys [99288 2013-11-13] (Intel Corporation)
R3 NAVENG; C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\VirusDefs\20141029.021\ENG64.SYS [129752 2014-09-09] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\VirusDefs\20141029.021\EX64.SYS [2137304 2014-09-09] (Symantec Corporation)
R1 Serial; C:\Windows\System32\DRIVERS\serial.sys [94208 2009-07-13] (Brother Industries Ltd.)
R0 SmartDefragDriver; C:\Windows\System32\Drivers\SmartDefragDriver.sys [21184 2013-12-24] (IObit)
R3 SRTSP; C:\Windows\System32\Drivers\NISx64\1506000.020\SRTSP64.SYS [876248 2014-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\NISx64\1506000.020\SRTSPX64.SYS [37592 2014-08-25] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\NISx64\1506000.020\SYMDS64.SYS [493656 2013-10-30] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\NISx64\1506000.020\SYMEFA64.SYS [1148120 2014-03-03] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177752 2014-05-29] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\NISx64\1506000.020\Ironx64.SYS [266968 2014-08-06] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\NISx64\1506000.020\SYMNETS.SYS [593112 2014-02-17] (Symantec Corporation)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-10-30 11:06 - 2014-10-30 11:06 - 00015952 _____ () C:\Users\wln\Downloads\FRST.txt
2014-10-30 11:06 - 2014-10-30 11:06 - 00000000 ____D () C:\FRST
2014-10-30 11:05 - 2014-10-30 11:06 - 02113536 _____ (Farbar) C:\Users\wln\Downloads\FRST64.exe
2014-10-30 10:47 - 2014-10-30 10:47 - 00000000 ____D () C:\Users\wln\Downloads\Autoruns
2014-10-30 10:46 - 2014-10-30 10:47 - 00511633 _____ () C:\Users\wln\Downloads\Autoruns.zip
2014-10-30 10:44 - 2014-10-30 11:03 - 00000000 ____D () C:\regdelnull
2014-10-30 10:43 - 2014-10-30 10:44 - 00000000 ____D () C:\Users\wln\Downloads\Regdelnull
2014-10-28 17:29 - 2014-10-28 17:36 - 00007605 _____ () C:\Users\wln\AppData\Local\Resmon.ResmonCfg
2014-10-28 17:17 - 2014-07-16 08:33 - 04181856 _____ (Kaspersky Lab ZAO) C:\Users\wln\Desktop\TDSSKiller.exe
2014-10-27 18:46 - 2014-10-30 10:35 - 00129752 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-10-27 18:46 - 2014-10-27 18:49 - 00001100 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-10-27 18:46 - 2014-10-27 18:49 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-10-27 18:46 - 2014-10-27 18:49 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-27 18:46 - 2014-10-27 18:46 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-10-27 18:46 - 2014-10-01 11:11 - 00093400 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-10-27 18:46 - 2014-10-01 11:11 - 00063704 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2014-10-27 18:46 - 2014-10-01 11:11 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-10-27 16:39 - 2014-06-30 15:24 - 00008856 _____ (Microsoft Corporation) C:\Windows\system32\icardres.dll
2014-10-27 16:39 - 2014-06-30 15:14 - 00008856 _____ (Microsoft Corporation) C:\Windows\SysWOW64\icardres.dll
2014-10-27 16:39 - 2014-06-05 23:16 - 00035480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TsWpfWrp.exe
2014-10-27 16:39 - 2014-06-05 23:12 - 00035480 _____ (Microsoft Corporation) C:\Windows\system32\TsWpfWrp.exe
2014-10-27 16:39 - 2014-03-09 14:48 - 01389208 _____ (Microsoft Corporation) C:\Windows\system32\icardagt.exe
2014-10-27 16:39 - 2014-03-09 14:48 - 00171160 _____ (Microsoft Corporation) C:\Windows\system32\infocardapi.dll
2014-10-27 16:39 - 2014-03-09 14:47 - 00619672 _____ (Microsoft Corporation) C:\Windows\SysWOW64\icardagt.exe
2014-10-27 16:39 - 2014-03-09 14:47 - 00099480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\infocardapi.dll
2014-10-27 16:37 - 2014-10-27 16:37 - 00000000 ____D () C:\Users\Default\AppData\Local\Microsoft Help
2014-10-27 16:37 - 2014-10-27 16:37 - 00000000 ____D () C:\Users\Default User\AppData\Local\Microsoft Help
2014-10-26 11:26 - 2014-10-28 17:47 - 00000000 ____D () C:\Users\wln\AppData\Local\CrashDumps
2014-10-16 12:22 - 2014-10-06 19:54 - 00378552 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
2014-10-16 12:22 - 2014-10-06 19:04 - 00331448 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll
2014-10-16 12:22 - 2014-09-28 17:58 - 03198976 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-10-16 12:22 - 2014-09-25 15:50 - 13619200 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-10-16 12:22 - 2014-09-25 15:46 - 00365056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtmsft.dll
2014-10-16 12:22 - 2014-09-25 15:46 - 00243200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll
2014-10-16 12:22 - 2014-09-25 15:46 - 00069632 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2014-10-16 12:22 - 2014-09-25 15:43 - 11807232 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2014-10-16 12:22 - 2014-09-25 15:32 - 02017280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2014-10-16 12:22 - 2014-09-25 15:31 - 02108416 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-10-16 12:22 - 2014-09-18 19:25 - 23631360 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-10-16 12:22 - 2014-09-18 18:56 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-10-16 12:22 - 2014-09-18 18:55 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2014-10-16 12:22 - 2014-09-18 18:44 - 17484800 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2014-10-16 12:22 - 2014-09-18 18:41 - 02796032 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-10-16 12:22 - 2014-09-18 18:40 - 00547328 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-10-16 12:22 - 2014-09-18 18:40 - 00066048 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2014-10-16 12:22 - 2014-09-18 18:39 - 00048640 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2014-10-16 12:22 - 2014-09-18 18:38 - 00083968 _____ (Microsoft Corporation) C:\Windows\system32\MshtmlDac.dll
2014-10-16 12:22 - 2014-09-18 18:36 - 05829632 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-10-16 12:22 - 2014-09-18 18:31 - 00051200 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-10-16 12:22 - 2014-09-18 18:30 - 00033792 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2014-10-16 12:22 - 2014-09-18 18:27 - 00595968 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-10-16 12:22 - 2014-09-18 18:26 - 00139264 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-10-16 12:22 - 2014-09-18 18:25 - 04201472 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2014-10-16 12:22 - 2014-09-18 18:25 - 00758272 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2014-10-16 12:22 - 2014-09-18 18:25 - 00111616 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
2014-10-16 12:22 - 2014-09-18 18:18 - 00940032 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
2014-10-16 12:22 - 2014-09-18 18:14 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2014-10-16 12:22 - 2014-09-18 18:14 - 00446464 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-10-16 12:22 - 2014-09-18 18:06 - 00072704 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
2014-10-16 12:22 - 2014-09-18 18:02 - 00454656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2014-10-16 12:22 - 2014-09-18 18:01 - 00195584 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2014-10-16 12:22 - 2014-09-18 18:01 - 00061952 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2014-10-16 12:22 - 2014-09-18 18:01 - 00051200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
2014-10-16 12:22 - 2014-09-18 18:00 - 00085504 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-10-16 12:22 - 2014-09-18 17:59 - 00061952 _____ (Microsoft Corporation) C:\Windows\SysWOW64\MshtmlDac.dll
2014-10-16 12:22 - 2014-09-18 17:58 - 00289280 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-10-16 12:22 - 2014-09-18 17:55 - 02187264 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2014-10-16 12:22 - 2014-09-18 17:54 - 00043008 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2014-10-16 12:22 - 2014-09-18 17:53 - 00032768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2014-10-16 12:22 - 2014-09-18 17:51 - 00440320 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2014-10-16 12:22 - 2014-09-18 17:50 - 00112128 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
2014-10-16 12:22 - 2014-09-18 17:49 - 00597504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
2014-10-16 12:22 - 2014-09-18 17:42 - 00731136 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-10-16 12:22 - 2014-09-18 17:42 - 00710656 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2014-10-16 12:22 - 2014-09-18 17:40 - 01249280 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
2014-10-16 12:22 - 2014-09-18 17:36 - 00060416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\JavaScriptCollectionAgent.dll
2014-10-16 12:22 - 2014-09-18 17:33 - 02309632 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-10-16 12:22 - 2014-09-18 17:32 - 00164864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
2014-10-16 12:22 - 2014-09-18 17:20 - 00607744 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2014-10-16 12:22 - 2014-09-18 17:18 - 01068032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmlmedia.dll
2014-10-16 12:22 - 2014-09-18 17:14 - 01447936 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-10-16 12:22 - 2014-09-18 16:59 - 01810944 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2014-10-16 12:22 - 2014-09-18 16:59 - 00775168 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
2014-10-16 12:22 - 2014-09-18 16:53 - 01190400 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2014-10-16 12:22 - 2014-09-18 16:52 - 00678400 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
2014-10-16 12:22 - 2014-06-18 15:23 - 01943696 _____ (Microsoft Corporation) C:\Windows\system32\dfshim.dll
2014-10-16 12:22 - 2014-06-18 15:23 - 01131664 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dfshim.dll
2014-10-16 12:22 - 2014-06-18 15:23 - 00156824 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mscorier.dll
2014-10-16 12:22 - 2014-06-18 15:23 - 00156312 _____ (Microsoft Corporation) C:\Windows\system32\mscorier.dll
2014-10-16 12:22 - 2014-06-18 15:23 - 00081560 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mscories.dll
2014-10-16 12:22 - 2014-06-18 15:23 - 00073880 _____ (Microsoft Corporation) C:\Windows\system32\mscories.dll
2014-10-16 12:19 - 2014-09-12 18:58 - 00077312 _____ (Microsoft Corporation) C:\Windows\system32\packager.dll
2014-10-16 12:19 - 2014-09-12 18:40 - 00067072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\packager.dll
2014-10-16 12:19 - 2014-09-03 22:23 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\rastls.dll
2014-10-16 12:19 - 2014-09-03 22:04 - 00372736 _____ (Microsoft Corporation) C:\Windows\SysWOW64\rastls.dll
2014-10-16 12:19 - 2014-07-16 19:07 - 03722240 _____ (Microsoft Corporation) C:\Windows\system32\mstscax.dll
2014-10-16 12:19 - 2014-07-16 19:07 - 01118720 _____ (Microsoft Corporation) C:\Windows\system32\mstsc.exe
2014-10-16 12:19 - 2014-07-16 19:07 - 00681984 _____ (Microsoft Corporation) C:\Windows\system32\termsrv.dll
2014-10-16 12:19 - 2014-07-16 19:07 - 00455168 _____ (Microsoft Corporation) C:\Windows\system32\winlogon.exe
2014-10-16 12:19 - 2014-07-16 19:07 - 00235520 _____ (Microsoft Corporation) C:\Windows\system32\winsta.dll
2014-10-16 12:19 - 2014-07-16 19:07 - 00150528 _____ (Microsoft Corporation) C:\Windows\system32\rdpcorekmts.dll
2014-10-16 12:19 - 2014-07-16 19:07 - 00086528 _____ (Microsoft Corporation) C:\Windows\system32\TSpkg.dll
2014-10-16 12:19 - 2014-07-16 19:07 - 00022016 _____ (Microsoft Corporation) C:\Windows\system32\credssp.dll
2014-10-16 12:19 - 2014-07-16 18:40 - 00157696 _____ (Microsoft Corporation) C:\Windows\SysWOW64\winsta.dll
2014-10-16 12:19 - 2014-07-16 18:39 - 03221504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mstscax.dll
2014-10-16 12:19 - 2014-07-16 18:39 - 01051136 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mstsc.exe
2014-10-16 12:19 - 2014-07-16 18:39 - 00131584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\aaclient.dll
2014-10-16 12:19 - 2014-07-16 18:39 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TSpkg.dll
2014-10-16 12:19 - 2014-07-16 18:39 - 00017408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\credssp.dll
2014-10-16 12:19 - 2014-07-16 18:21 - 00212480 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\rdpwd.sys
2014-10-16 12:19 - 2014-07-16 18:21 - 00039936 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\tssecsrv.sys
2014-10-16 12:19 - 2014-07-06 19:06 - 01460736 _____ (Microsoft Corporation) C:\Windows\system32\lsasrv.dll
2014-10-16 12:19 - 2014-07-06 19:06 - 00728064 _____ (Microsoft Corporation) C:\Windows\system32\kerberos.dll
2014-10-16 12:19 - 2014-07-06 18:40 - 00550912 _____ (Microsoft Corporation) C:\Windows\SysWOW64\kerberos.dll
2014-10-16 12:19 - 2014-07-06 18:40 - 00022016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll
2014-10-16 12:19 - 2014-07-06 18:39 - 00096768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll
2014-10-16 12:19 - 2014-05-30 01:08 - 00340992 _____ (Microsoft Corporation) C:\Windows\system32\schannel.dll
2014-10-16 12:19 - 2014-05-30 01:08 - 00314880 _____ (Microsoft Corporation) C:\Windows\system32\msv1_0.dll
2014-10-16 12:19 - 2014-05-30 01:08 - 00307200 _____ (Microsoft Corporation) C:\Windows\system32\ncrypt.dll
2014-10-16 12:19 - 2014-05-30 01:08 - 00210944 _____ (Microsoft Corporation) C:\Windows\system32\wdigest.dll
2014-10-16 12:19 - 2014-05-30 00:52 - 00259584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msv1_0.dll
2014-10-16 12:19 - 2014-05-30 00:52 - 00247808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll
2014-10-16 12:19 - 2014-05-30 00:52 - 00220160 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ncrypt.dll
2014-10-16 12:19 - 2014-05-30 00:52 - 00172032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wdigest.dll
2014-10-02 03:23 - 2014-10-02 03:23 - 00000000 ____D () C:\Windows\System32\Tasks\Norton Internet Security

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-10-30 10:34 - 2014-05-30 10:18 - 00001963 _____ () C:\Users\wln\Desktop\Case Files -- Jane.lnk
2014-10-30 10:24 - 2014-05-29 15:21 - 00000000 ____D () C:\Users\wln\AppData\Local\C76133FC-23CE-4353-B524-EDD8B8F361A0.aplzod
2014-10-30 10:10 - 2014-06-02 14:53 - 00000898 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-10-30 09:10 - 2014-06-02 14:53 - 00000894 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-10-30 08:46 - 2014-04-16 19:47 - 01127223 ____N () C:\Windows\WindowsUpdate.log
2014-10-30 06:46 - 2014-05-29 14:36 - 00000000 ____D () C:\IBackup for Windows
2014-10-28 17:30 - 2014-04-16 20:10 - 00000000 ____D () C:\Program Files (x86)\Dell Backup and Recovery
2014-10-28 17:12 - 2009-07-13 21:45 - 00021312 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-10-28 17:12 - 2009-07-13 21:45 - 00021312 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-10-28 17:04 - 2014-05-29 15:12 - 00000326 _____ () C:\Windows\Brownie.ini
2014-10-28 17:03 - 2009-07-13 22:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-10-28 16:17 - 2009-07-13 20:20 - 00000000 ____D () C:\Windows\system32\NDF
2014-10-28 00:06 - 2009-07-13 20:20 - 00000000 ____D () C:\Windows\rescache
2014-10-27 18:12 - 2014-06-02 14:56 - 00002185 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2014-10-27 17:22 - 2009-07-13 21:45 - 00300808 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-10-27 17:21 - 2010-11-21 00:17 - 00000000 ____D () C:\Program Files\Windows Journal
2014-10-27 17:21 - 2009-07-13 20:20 - 00000000 ____D () C:\Windows\PolicyDefinitions
2014-10-27 17:09 - 2014-05-29 12:44 - 00000000 ____D () C:\ProgramData\Microsoft Help
2014-10-27 16:50 - 2011-02-10 07:33 - 00780256 _____ () C:\Windows\SysWOW64\PerfStringBackup.INI
2014-10-27 16:50 - 2009-07-13 22:13 - 00780256 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-10-27 16:46 - 2014-05-30 10:23 - 00000000 ____D () C:\Windows\system32\MRT
2014-10-23 09:05 - 2014-06-02 14:53 - 00003894 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2014-10-23 09:05 - 2014-06-02 14:53 - 00003642 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2014-10-03 10:02 - 2014-05-30 10:23 - 103265616 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-10-02 03:23 - 2014-05-29 15:08 - 00000000 ___RD () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Internet Security
2014-10-02 03:23 - 2014-05-29 14:40 - 00003234 _____ () C:\Windows\System32\Tasks\Norton WSC Integration
2014-10-02 03:23 - 2014-05-29 14:40 - 00002503 _____ () C:\Users\Public\Desktop\Norton Internet Security.lnk
2014-10-02 03:23 - 2014-05-29 14:40 - 00000000 ____D () C:\Windows\system32\Drivers\NISx64

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2014-10-27 23:58

==================== End Of Log ============================

Attached Files


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#2
Nevan

Nevan

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Hello, rw1950merritt. My nickname is Nevan and I will be helping you getting your system back on its electronic feet.

Before we get started, please keep those things in mind:
  • Always read every part of my post carefully. If you don't, you may do something wrong and there could be more problems to solve.
  • If your security programs give you any warnings when using tools I asked you to, don't be afraid. Every tool I provide to you is 100% safe.
  • Only run tools that I ask you to. Some of them can be dangerous to your system as they have much power.
  • You should save or print my instructions. It is possible that we will be using Safe mode, which will cut you off from your internet connection and without access to them, you might be stuck.
  • Malware removal is a complicated process that takes multiple steps to be completed. Don't give up, be patient.
  • The tools we are going to use and your software may cause unwanted interactions. Because of that, I recommend you to make backups of any important files from your machine before proceeding as they might be lost.
  • I recommend you to stay with me until I tell you that we are done. It is important because when your system does not show any bad symptoms anymore it does not mean that it is 100% clean.
  • Your time to reply is limited. If you don't reply within 3 days, your topic will be closed and you will have to request it to be reopened by contacting one of Moderator group members with the link to this topic.
  • Every program I ask you to download should be saved to and run from desktop. If you don't know how to choose the direction of where a download is saved, check this site. You can also just copy these programs to your desktop manually and then run them from there.
  • Remember that the fixes I give you are only for your machine. Using it on other systems may (and probably will) cause problems.
  • Finally, if you have any questions or are unsure about something, just ask. I will not blame you for it. It is better to ask rather than regret it later.
Also, please note that I'm currently in training, so my answers to you will have to be checked first by an experienced helper before I can post them. This can lengthen the time between my answers to you, but in return you will have an extra person reviewing your log.

 
I'll now take a look at the logs you've provided. I'll return with the instructions once I'm done :)
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#3
Nevan

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Hello again.

I can see that your Norton Antivirus was turned off during the FRST scan. Did you turn it off just for the scan or can't you enable it at all?

Also, do the following:

I noticed that you run FRST64.exe from Downloads folder. Please move it to your Desktop. You can do it by right-clicking FRST64.exe, click Cut, then move to Desktop, right-click any free space and click Paste.

FRST Fix
  • Download attached fixlist.txt file to your desktop.
    Attached File  fixlist.txt   912bytes   73 downloads
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
  • Right click FRST64.exe on your desktop and click Run as administrator. When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
    NOTE: It's important that both FRST64.exe and fixlist.txt are in the same location or the fix will not work.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished, FRST will generate a log on the desktop (Fixlog.txt). Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.
 
Things that should appear in your next post:
  • Answer to my question about Norton Antivirus
  • Fixlog.txt log content
  • Please tell me how your computer is behaving now.

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#4
rw1950merritt

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Thank you. I will not have access to the pc again until Monday. I will let you know how it went. 

 


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#5
rw1950merritt

rw1950merritt

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I disabled Norton in order to run the scan. Norton was deleting the frst file when I tried to download it. 

I also had to disable both realtime and firewall functions in order to run the fixlist.txt file. 

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 02-11-2014
Ran by wln at 2014-11-03 12:09:50 Run:1
Running from C:\Users\wln\Desktop
Loaded Profile: wln (Available profiles: wln)
Boot Mode: Normal
==============================================
 
Content of fixlist:
*****************
HKU\S-1-5-21-503375001-417768849-165939060-1000\...A8F59079A8D5}\localserver32: rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 239 more characters). <==== Poweliks!
SearchScopes: HKCU - {49D79F8A-8F73-4DE0-B478-BEECC891469B} URL =
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:255
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3204
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3246
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3347
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:91
CustomCLSID: HKU\S-1-5-21-503375001-417768849-165939060-1000_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32 -> rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 247 more characters). <==== Poweliks?
emptytemp:
CloseProcesses:
*****************
 
"HKU\S-1-5-21-503375001-417768849-165939060-1000\Software\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32" => Key Deleted Successfully.
"HKU\S-1-5-21-503375001-417768849-165939060-1000\Software\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}" => Key deleted successfully.
"HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{49D79F8A-8F73-4DE0-B478-BEECC891469B}" => Key deleted successfully.
"HKCR\CLSID\{49D79F8A-8F73-4DE0-B478-BEECC891469B}" => Key not found.
C:\Windows\SysWOW64\MSIHANDLE => ":255" ADS removed successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":3204" ADS removed successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":3246" ADS removed successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":3347" ADS removed successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":91" ADS removed successfully.
"HKU\S-1-5-21-503375001-417768849-165939060-1000_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}" => Key not found.
Processes closed successfully.
EmptyTemp: => Removed 1.1 GB temporary data.
 
 
The system needed a reboot. 
 
==== End of Fixlog ====
 
 
At first look, computer seems to be running normally again. Symptom was multiple dllhost32.exe Com surrogate instances using more and more ram. This is not happening now. 
 
thanks again. You do an amazing job.

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#6
Nevan

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Hello, rw1950merritt.
 

thanks again. You do an amazing job.

My pleasure :)

Let's move forward.

Step #1
Junkware Removal Tool
  • Download Junkware Removal Tool to your Desktop
  • Close any open windows
  • Disable your Antivirus program
  • Double click JRT.exe on your desktop to run it
  • Click any button to start the scan
  • Wait for Junkware Removal Tool to finish the scan
  • When the scan is finished, JRT.txt will be saved to your desktop and it will automatically open
  • Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.
 
Step #2
AdwCleaner
  • Download AdwCleaner to your Desktop.
  • Close any open windows
  • Double click AdwCleaner.exe on your desktop to run it
  • Click the OvD9RYN.png button
  • Wait for AdwCleaner to finish the scan
  • When the scan is finished, there will be "Pending. Please uncheck elements you don't want to remove" message. Leave everything as it is and click qKMbAXQ.png button. A Notepad window will be opened
  • Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.
Remember to enable your Antivirus program once you're done!

 
Things that should appear in your next post:
  • JRT.txt log content
  • AdwCleaner log content

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#7
rw1950merritt

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.5 (10.31.2014:1)
OS: Windows 7 Professional x64
Ran by wln on Wed 11/05/2014 at 13:30:18.74
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 11/05/2014 at 13:32:05.63
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
# AdwCleaner v3.311 - Report created 05/11/2014 at 13:34:58
# Updated 30/09/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : wln - PC2
# Running from : C:\Users\wln\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
[!] Folder Deleted : C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17344
 
 
-\\ Google Chrome v38.0.2125.111
 
[ File : C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [1521 octets] - [05/11/2014 13:33:57]
AdwCleaner[S0].txt - [1278 octets] - [05/11/2014 13:34:58]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1338 octets] ##########
 

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#8
Nevan

Nevan

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Hello, rw1950merritt.

Just for the record, I wanted you to use Report option, not Clean in AdwCleaner. Nothing bad has happened, but it could. Please, read my instructions carefully so we can prevent any more obstacles appearing.

 
We'll now check if your computer is clean or not.

FRST Scan
  • Right click FRST64.exe on your Desktop and click Run as administrator. When the tool opens click Yes to disclaimer.
  • Make sure that Addition.txt is checked and press the Scan button.
  • It will produce two logs - one called FRST.txt and another one called Addition.txt in the same directory the tool is run from.
  • Select all (CTRL+A) the content of the logs, copy them (CTRL+C) and paste (CTRL+V) them into your next reply.
 
Things that should appear in your next post:
  • FRST.txt log content
  • Addition.txt log content

  • 0

#9
rw1950merritt

rw1950merritt

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I will be able to do this on Monday the 11th. 


  • 0

#10
Nevan

Nevan

    Trusted Helper

  • Malware Removal
  • 1,765 posts

I'll be here :thumbsup:


  • 0

#11
rw1950merritt

rw1950merritt

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for some reason my last posting did not take

here it is again

thank you for all your help

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 09-11-2014 01
Ran by wln (administrator) on PC2 on 10-11-2014 10:06:04
Running from C:\Users\wln\Desktop
Loaded Profile: wln (Available profiles: wln)
Platform: Windows 7 Professional Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Pro Softnet Corporation) C:\IBackup for Windows\IBAdminProcess.exe
(Pro Softnet Corporation) C:\IBackup for Windows\IBWin Service_955.exe
(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Intel Corporation) C:\Windows\System32\IPROSetMonitor.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\nis.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Pro Softnet Corporation) C:\IBackup for Windows\IBackground_955.exe
(Pro Softnet Corporation) C:\IBackup for Windows\IBMonitor.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
(brother) C:\Program Files (x86)\Brownie\BrStsW64.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
( ) C:\IBackup for Windows\ibackup_web.exe
(brother) C:\Program Files (x86)\Brownie\brpjp04a.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\nis.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell Backup and Recovery\Toaster.exe
() C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7202520 2013-08-19] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1321688 2013-07-29] (Realtek Semiconductor)
HKLM\...\Run: [IAStorIcon] => C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [287592 2013-10-27] (Intel Corporation)
HKLM-x32\...\Run: [USB3MON] => C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe [292848 2013-09-04] (Intel Corporation)
HKLM-x32\...\Run: [IMSS] => C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe [134616 2013-11-13] (Intel Corporation)
HKLM-x32\...\Run: [StartCCC] => c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe [766208 2013-08-30] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959176 2014-08-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [IBWin Background process] => C:\IBackup for Windows\IBackground_955.exe [38376 2011-08-10] (Pro Softnet Corporation)
HKLM-x32\...\Run: [IBWin Monitor] => C:\IBackup for Windows\IBMonitor.exe [1893864 2011-08-10] (Pro Softnet Corporation)
HKLM-x32\...\Run: [BrStsWnd] => C:\Program Files (x86)\Brownie\BrstsW64.exe [3695928 2009-08-19] (brother)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [43848 2014-04-23] (Apple Inc.)
HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2014-01-17] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2014-05-26] (Apple Inc.)
HKU\S-1-5-21-503375001-417768849-165939060-1000\...\Run: [IBWin Background process] => C:\IBackup for Windows\IBackground_955.exe [38376 2011-08-10] (Pro Softnet Corporation)
HKU\S-1-5-21-503375001-417768849-165939060-1000\...\Run: [IBWin Monitor] => C:\IBackup for Windows\IBMonitor.exe [1893864 2011-08-10] (Pro Softnet Corporation)
HKU\S-1-5-21-503375001-417768849-165939060-1000\...\Run: [iCloudServices] => C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe [59720 2013-11-20] (Apple Inc.)
ShellIconOverlayIdentifiers: [DBARFileBackuped] -> {831cebdd-6baf-4432-be76-9e0989c14aef} => C:\Windows\system32\mscoree.dll (Microsoft Corporation)
ShellIconOverlayIdentifiers: [DBARFileNotBackuped] -> {275e4fd7-21ef-45cf-a836-832e5d2cc1b3} => C:\Windows\system32\mscoree.dll (Microsoft Corporation)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

SearchScopes: HKLM - {60C5A8CC-C33A-45DC-BD07-139C821FA97D} URL = http://www.bing.com/...=IE11TR&pc=DCJB
SearchScopes: HKLM-x32 - {60C5A8CC-C33A-45DC-BD07-139C821FA97D} URL = http://www.bing.com/...=IE11TR&pc=DCJB
BHO: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\IPS\IPSBHO.DLL (Symantec Corporation)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Tcpip\Parameters: [DhcpNameServer] 10.168.11.1

FireFox:
========
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=4.0.5 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.3.0.12\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.3.0.12\coFFPlgn [2014-11-05]
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.3.0.12\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.3.0.12\IPSFF [2014-05-29]

Chrome:
=======
CHR Profile: C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Docs) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-06-02]
CHR Extension: (Google Drive) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-06-02]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-06-02]
CHR Extension: (YouTube) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-06-02]
CHR Extension: (Google Search) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-06-02]
CHR Extension: (Google Wallet) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-06-02]
CHR Extension: (Gmail) - C:\Users\wln\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-06-02]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 IAStorDataMgrSvc; C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [15720 2013-10-27] (Intel Corporation)
R2 IBAdminProcess; C:\IBackup for Windows\IBAdminProcess.exe [124392 2011-08-10] (Pro Softnet Corporation)
R2 IBWin Service; C:\IBackup for Windows\IBWin Service_955.exe [132584 2011-08-10] (Pro Softnet Corporation)
R2 Intel® Capability Licensing Service Interface; C:\Program Files\Intel\iCLS Client\HeciServer.exe [747520 2013-08-26] (Intel® Corporation) [File not signed]
S3 Intel® Capability Licensing Service TCP IP Interface; C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [828376 2013-08-26] (Intel® Corporation)
R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [169432 2013-11-13] (Intel Corporation)
R2 NIS; C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\NIS.exe [276376 2014-09-21] (Symantec Corporation)
R2 SftService; C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [1915920 2013-11-21] (SoftThinks SAS)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R1 BHDrvx64; C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\BASHDefs\20141030.001\BHDrvx64.sys [1587416 2014-10-03] (Symantec Corporation)
R1 ccSet_NIS; C:\Windows\system32\drivers\NISx64\1506000.020\ccSetx64.sys [162392 2014-02-20] (Symantec Corporation)
R3 e1dexpress; C:\Windows\System32\DRIVERS\e1d62x64.sys [495376 2013-07-12] (Intel Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [487216 2014-09-08] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142640 2014-09-09] (Symantec Corporation)
R0 iaStorF; C:\Windows\System32\drivers\iaStorF.sys [28008 2013-10-18] (Intel Corporation)
R1 IDSVia64; C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\IPSDefs\20141107.001\IDSvia64.sys [633560 2014-08-29] (Symantec Corporation)
R3 IntcAzAudAddService; C:\Windows\System32\drivers\RTDVHD64.sys [2192088 2013-08-23] (Realtek Semiconductor Corp.)
R3 MEIx64; C:\Windows\System32\DRIVERS\TeeDriverx64.sys [99288 2013-11-13] (Intel Corporation)
R3 NAVENG; C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\VirusDefs\20141109.023\ENG64.SYS [129752 2014-10-31] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\VirusDefs\20141109.023\EX64.SYS [2137304 2014-10-31] (Symantec Corporation)
R1 Serial; C:\Windows\System32\DRIVERS\serial.sys [94208 2009-07-13] (Brother Industries Ltd.)
R0 SmartDefragDriver; C:\Windows\System32\Drivers\SmartDefragDriver.sys [21184 2013-12-24] (IObit)
R1 SRTSP; C:\Windows\System32\Drivers\NISx64\1506000.020\SRTSP64.SYS [876248 2014-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\NISx64\1506000.020\SRTSPX64.SYS [37592 2014-08-25] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\NISx64\1506000.020\SYMDS64.SYS [493656 2013-10-29] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\NISx64\1506000.020\SYMEFA64.SYS [1148120 2014-03-03] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177752 2014-05-29] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\NISx64\1506000.020\Ironx64.SYS [266968 2014-08-06] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\NISx64\1506000.020\SYMNETS.SYS [593112 2014-02-17] (Symantec Corporation)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-10 10:06 - 2014-11-10 10:06 - 00014529 _____ () C:\Users\wln\Desktop\FRST.txt
2014-11-10 10:05 - 2014-11-10 10:05 - 00000000 ____D () C:\Users\wln\Desktop\FRST-OlderVersion
2014-11-05 13:34 - 2010-08-30 08:34 - 00536576 _____ (SQLite Development Team) C:\Windows\SysWOW64\sqlite3.dll
2014-11-05 13:32 - 2014-11-05 13:32 - 01706359 _____ (Thisisu) C:\Users\wln\Downloads\JRT.exe
2014-11-05 13:30 - 2014-11-05 13:30 - 00000000 ____D () C:\Windows\ERUNT
2014-10-30 13:42 - 2014-11-05 13:35 - 00001246 _____ () C:\Windows\PFRO.log
2014-10-30 10:17 - 2014-11-05 13:35 - 00001074 _____ () C:\Windows\setupact.log
2014-10-30 10:17 - 2014-10-30 10:17 - 00000000 _____ () C:\Windows\setuperr.log
2014-10-30 10:09 - 2014-10-30 10:09 - 00000000 ___SD () C:\ComboFix
2014-10-30 10:09 - 2011-06-25 22:45 - 00256000 _____ () C:\Windows\PEV.exe
2014-10-30 10:09 - 2010-11-07 09:20 - 00208896 _____ () C:\Windows\MBR.exe
2014-10-30 10:09 - 2009-04-19 20:56 - 00060416 _____ (NirSoft) C:\Windows\NIRCMD.exe
2014-10-30 10:09 - 2000-08-30 16:00 - 00518144 _____ (SteelWerX) C:\Windows\SWREG.exe
2014-10-30 10:09 - 2000-08-30 16:00 - 00406528 _____ (SteelWerX) C:\Windows\SWSC.exe
2014-10-30 10:09 - 2000-08-30 16:00 - 00098816 _____ () C:\Windows\sed.exe
2014-10-30 10:09 - 2000-08-30 16:00 - 00080412 _____ () C:\Windows\grep.exe
2014-10-30 10:09 - 2000-08-30 16:00 - 00068096 _____ () C:\Windows\zip.exe
2014-10-30 10:08 - 2014-10-30 10:09 - 00000000 ____D () C:\Qoobox
2014-10-30 10:08 - 2014-10-30 10:08 - 00000000 ____D () C:\Windows\erdnt
2014-10-30 10:06 - 2014-11-10 10:06 - 00000000 ____D () C:\FRST
2014-10-30 10:05 - 2014-11-10 10:05 - 02116096 _____ (Farbar) C:\Users\wln\Desktop\FRST64.exe
2014-10-30 09:47 - 2014-10-30 09:47 - 00000000 ____D () C:\Users\wln\Downloads\Autoruns
2014-10-30 09:46 - 2014-10-30 09:47 - 00511633 _____ () C:\Users\wln\Downloads\Autoruns.zip
2014-10-30 09:44 - 2014-10-30 10:03 - 00000000 ____D () C:\regdelnull
2014-10-30 09:43 - 2014-10-30 09:44 - 00000000 ____D () C:\Users\wln\Downloads\Regdelnull
2014-10-28 16:29 - 2014-10-28 16:36 - 00007605 _____ () C:\Users\wln\AppData\Local\Resmon.ResmonCfg
2014-10-27 17:46 - 2014-10-30 09:35 - 00129752 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-10-27 17:46 - 2014-10-27 17:49 - 00001100 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-10-27 17:46 - 2014-10-27 17:49 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-10-27 17:46 - 2014-10-27 17:49 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-27 17:46 - 2014-10-27 17:46 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-10-27 17:46 - 2014-10-01 10:11 - 00093400 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-10-27 17:46 - 2014-10-01 10:11 - 00063704 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2014-10-27 17:46 - 2014-10-01 10:11 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-10-27 15:39 - 2014-06-30 14:24 - 00008856 _____ (Microsoft Corporation) C:\Windows\system32\icardres.dll
2014-10-27 15:39 - 2014-06-30 14:14 - 00008856 _____ (Microsoft Corporation) C:\Windows\SysWOW64\icardres.dll
2014-10-27 15:39 - 2014-06-05 22:16 - 00035480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TsWpfWrp.exe
2014-10-27 15:39 - 2014-06-05 22:12 - 00035480 _____ (Microsoft Corporation) C:\Windows\system32\TsWpfWrp.exe
2014-10-27 15:39 - 2014-03-09 13:48 - 01389208 _____ (Microsoft Corporation) C:\Windows\system32\icardagt.exe
2014-10-27 15:39 - 2014-03-09 13:48 - 00171160 _____ (Microsoft Corporation) C:\Windows\system32\infocardapi.dll
2014-10-27 15:39 - 2014-03-09 13:47 - 00619672 _____ (Microsoft Corporation) C:\Windows\SysWOW64\icardagt.exe
2014-10-27 15:39 - 2014-03-09 13:47 - 00099480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\infocardapi.dll
2014-10-27 15:37 - 2014-10-27 15:37 - 00000000 ____D () C:\Users\Default\AppData\Local\Microsoft Help
2014-10-27 15:37 - 2014-10-27 15:37 - 00000000 ____D () C:\Users\Default User\AppData\Local\Microsoft Help
2014-10-26 10:26 - 2014-10-28 16:47 - 00000000 ____D () C:\Users\wln\AppData\Local\CrashDumps
2014-10-16 11:22 - 2014-10-06 18:54 - 00378552 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
2014-10-16 11:22 - 2014-10-06 18:04 - 00331448 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll
2014-10-16 11:22 - 2014-09-28 16:58 - 03198976 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-10-16 11:22 - 2014-09-25 14:50 - 13619200 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-10-16 11:22 - 2014-09-25 14:46 - 00365056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtmsft.dll
2014-10-16 11:22 - 2014-09-25 14:46 - 00243200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll
2014-10-16 11:22 - 2014-09-25 14:46 - 00069632 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2014-10-16 11:22 - 2014-09-25 14:43 - 11807232 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2014-10-16 11:22 - 2014-09-25 14:32 - 02017280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2014-10-16 11:22 - 2014-09-25 14:31 - 02108416 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-10-16 11:22 - 2014-09-18 18:25 - 23631360 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-10-16 11:22 - 2014-09-18 17:56 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-10-16 11:22 - 2014-09-18 17:55 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2014-10-16 11:22 - 2014-09-18 17:44 - 17484800 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2014-10-16 11:22 - 2014-09-18 17:41 - 02796032 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-10-16 11:22 - 2014-09-18 17:40 - 00547328 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-10-16 11:22 - 2014-09-18 17:40 - 00066048 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2014-10-16 11:22 - 2014-09-18 17:39 - 00048640 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2014-10-16 11:22 - 2014-09-18 17:38 - 00083968 _____ (Microsoft Corporation) C:\Windows\system32\MshtmlDac.dll
2014-10-16 11:22 - 2014-09-18 17:36 - 05829632 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-10-16 11:22 - 2014-09-18 17:31 - 00051200 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-10-16 11:22 - 2014-09-18 17:30 - 00033792 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2014-10-16 11:22 - 2014-09-18 17:27 - 00595968 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-10-16 11:22 - 2014-09-18 17:26 - 00139264 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-10-16 11:22 - 2014-09-18 17:25 - 04201472 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2014-10-16 11:22 - 2014-09-18 17:25 - 00758272 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2014-10-16 11:22 - 2014-09-18 17:25 - 00111616 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
2014-10-16 11:22 - 2014-09-18 17:18 - 00940032 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
2014-10-16 11:22 - 2014-09-18 17:14 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2014-10-16 11:22 - 2014-09-18 17:14 - 00446464 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-10-16 11:22 - 2014-09-18 17:06 - 00072704 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
2014-10-16 11:22 - 2014-09-18 17:02 - 00454656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2014-10-16 11:22 - 2014-09-18 17:01 - 00195584 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2014-10-16 11:22 - 2014-09-18 17:01 - 00061952 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2014-10-16 11:22 - 2014-09-18 17:01 - 00051200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
2014-10-16 11:22 - 2014-09-18 17:00 - 00085504 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-10-16 11:22 - 2014-09-18 16:59 - 00061952 _____ (Microsoft Corporation) C:\Windows\SysWOW64\MshtmlDac.dll
2014-10-16 11:22 - 2014-09-18 16:58 - 00289280 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-10-16 11:22 - 2014-09-18 16:55 - 02187264 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2014-10-16 11:22 - 2014-09-18 16:54 - 00043008 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2014-10-16 11:22 - 2014-09-18 16:53 - 00032768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2014-10-16 11:22 - 2014-09-18 16:51 - 00440320 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2014-10-16 11:22 - 2014-09-18 16:50 - 00112128 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
2014-10-16 11:22 - 2014-09-18 16:49 - 00597504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
2014-10-16 11:22 - 2014-09-18 16:42 - 00731136 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-10-16 11:22 - 2014-09-18 16:42 - 00710656 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2014-10-16 11:22 - 2014-09-18 16:40 - 01249280 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
2014-10-16 11:22 - 2014-09-18 16:36 - 00060416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\JavaScriptCollectionAgent.dll
2014-10-16 11:22 - 2014-09-18 16:33 - 02309632 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-10-16 11:22 - 2014-09-18 16:32 - 00164864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
2014-10-16 11:22 - 2014-09-18 16:20 - 00607744 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2014-10-16 11:22 - 2014-09-18 16:18 - 01068032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmlmedia.dll
2014-10-16 11:22 - 2014-09-18 16:14 - 01447936 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-10-16 11:22 - 2014-09-18 15:59 - 01810944 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2014-10-16 11:22 - 2014-09-18 15:59 - 00775168 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
2014-10-16 11:22 - 2014-09-18 15:53 - 01190400 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2014-10-16 11:22 - 2014-09-18 15:52 - 00678400 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
2014-10-16 11:22 - 2014-06-18 14:23 - 01943696 _____ (Microsoft Corporation) C:\Windows\system32\dfshim.dll
2014-10-16 11:22 - 2014-06-18 14:23 - 01131664 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dfshim.dll
2014-10-16 11:22 - 2014-06-18 14:23 - 00156824 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mscorier.dll
2014-10-16 11:22 - 2014-06-18 14:23 - 00156312 _____ (Microsoft Corporation) C:\Windows\system32\mscorier.dll
2014-10-16 11:22 - 2014-06-18 14:23 - 00081560 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mscories.dll
2014-10-16 11:22 - 2014-06-18 14:23 - 00073880 _____ (Microsoft Corporation) C:\Windows\system32\mscories.dll
2014-10-16 11:19 - 2014-09-12 17:58 - 00077312 _____ (Microsoft Corporation) C:\Windows\system32\packager.dll
2014-10-16 11:19 - 2014-09-12 17:40 - 00067072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\packager.dll
2014-10-16 11:19 - 2014-09-03 21:23 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\rastls.dll
2014-10-16 11:19 - 2014-09-03 21:04 - 00372736 _____ (Microsoft Corporation) C:\Windows\SysWOW64\rastls.dll
2014-10-16 11:19 - 2014-07-16 18:07 - 03722240 _____ (Microsoft Corporation) C:\Windows\system32\mstscax.dll
2014-10-16 11:19 - 2014-07-16 18:07 - 01118720 _____ (Microsoft Corporation) C:\Windows\system32\mstsc.exe
2014-10-16 11:19 - 2014-07-16 18:07 - 00681984 _____ (Microsoft Corporation) C:\Windows\system32\termsrv.dll
2014-10-16 11:19 - 2014-07-16 18:07 - 00455168 _____ (Microsoft Corporation) C:\Windows\system32\winlogon.exe
2014-10-16 11:19 - 2014-07-16 18:07 - 00235520 _____ (Microsoft Corporation) C:\Windows\system32\winsta.dll
2014-10-16 11:19 - 2014-07-16 18:07 - 00150528 _____ (Microsoft Corporation) C:\Windows\system32\rdpcorekmts.dll
2014-10-16 11:19 - 2014-07-16 18:07 - 00086528 _____ (Microsoft Corporation) C:\Windows\system32\TSpkg.dll
2014-10-16 11:19 - 2014-07-16 18:07 - 00022016 _____ (Microsoft Corporation) C:\Windows\system32\credssp.dll
2014-10-16 11:19 - 2014-07-16 17:40 - 00157696 _____ (Microsoft Corporation) C:\Windows\SysWOW64\winsta.dll
2014-10-16 11:19 - 2014-07-16 17:39 - 03221504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mstscax.dll
2014-10-16 11:19 - 2014-07-16 17:39 - 01051136 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mstsc.exe
2014-10-16 11:19 - 2014-07-16 17:39 - 00131584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\aaclient.dll
2014-10-16 11:19 - 2014-07-16 17:39 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TSpkg.dll
2014-10-16 11:19 - 2014-07-16 17:39 - 00017408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\credssp.dll
2014-10-16 11:19 - 2014-07-16 17:21 - 00212480 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\rdpwd.sys
2014-10-16 11:19 - 2014-07-16 17:21 - 00039936 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\tssecsrv.sys
2014-10-16 11:19 - 2014-07-06 18:06 - 01460736 _____ (Microsoft Corporation) C:\Windows\system32\lsasrv.dll
2014-10-16 11:19 - 2014-07-06 18:06 - 00728064 _____ (Microsoft Corporation) C:\Windows\system32\kerberos.dll
2014-10-16 11:19 - 2014-07-06 17:40 - 00550912 _____ (Microsoft Corporation) C:\Windows\SysWOW64\kerberos.dll
2014-10-16 11:19 - 2014-07-06 17:40 - 00022016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll
2014-10-16 11:19 - 2014-07-06 17:39 - 00096768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll
2014-10-16 11:19 - 2014-05-30 00:08 - 00340992 _____ (Microsoft Corporation) C:\Windows\system32\schannel.dll
2014-10-16 11:19 - 2014-05-30 00:08 - 00314880 _____ (Microsoft Corporation) C:\Windows\system32\msv1_0.dll
2014-10-16 11:19 - 2014-05-30 00:08 - 00307200 _____ (Microsoft Corporation) C:\Windows\system32\ncrypt.dll
2014-10-16 11:19 - 2014-05-30 00:08 - 00210944 _____ (Microsoft Corporation) C:\Windows\system32\wdigest.dll
2014-10-16 11:19 - 2014-05-29 23:52 - 00259584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msv1_0.dll
2014-10-16 11:19 - 2014-05-29 23:52 - 00247808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll
2014-10-16 11:19 - 2014-05-29 23:52 - 00220160 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ncrypt.dll
2014-10-16 11:19 - 2014-05-29 23:52 - 00172032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wdigest.dll

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-10 10:03 - 2014-06-02 13:53 - 00000898 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-11-10 10:03 - 2014-06-02 13:53 - 00000894 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-11-10 10:03 - 2014-04-16 18:47 - 01443709 _____ () C:\Windows\WindowsUpdate.log
2014-11-09 19:57 - 2014-04-16 19:10 - 00000000 ____D () C:\Program Files (x86)\Dell Backup and Recovery
2014-11-09 10:27 - 2014-05-29 14:21 - 00000000 ____D () C:\Users\wln\AppData\Local\C76133FC-23CE-4353-B524-EDD8B8F361A0.aplzod
2014-11-09 06:48 - 2014-05-29 13:36 - 00000000 ____D () C:\IBackup for Windows
2014-11-05 13:43 - 2009-07-13 20:45 - 00021312 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-11-05 13:43 - 2009-07-13 20:45 - 00021312 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-11-05 13:41 - 2009-07-13 21:13 - 00788134 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-11-05 13:36 - 2014-05-29 14:12 - 00000326 _____ () C:\Windows\Brownie.ini
2014-11-05 13:35 - 2009-07-13 21:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-10-30 09:34 - 2014-05-30 09:18 - 00001963 _____ () C:\Users\wln\Desktop\Case Files -- Jane.lnk
2014-10-28 15:17 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\system32\NDF
2014-10-27 23:06 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\rescache
2014-10-27 17:12 - 2014-06-02 13:56 - 00002185 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2014-10-27 16:22 - 2009-07-13 20:45 - 00300808 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-10-27 16:21 - 2010-11-20 23:17 - 00000000 ____D () C:\Program Files\Windows Journal
2014-10-27 16:21 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\PolicyDefinitions
2014-10-27 16:09 - 2014-05-29 11:44 - 00000000 ____D () C:\ProgramData\Microsoft Help
2014-10-27 15:50 - 2011-02-10 06:33 - 00780256 _____ () C:\Windows\SysWOW64\PerfStringBackup.INI
2014-10-27 15:46 - 2014-05-30 09:23 - 00000000 ____D () C:\Windows\system32\MRT
2014-10-23 08:05 - 2014-06-02 13:53 - 00003894 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2014-10-23 08:05 - 2014-06-02 13:53 - 00003642 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-11-05 00:07

==================== End Of Log ============================

 

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 09-11-2014 01
Ran by wln at 2014-11-10 10:06:31
Running from C:\Users\wln\Desktop
Boot Mode: Normal
==========================================================

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Norton Internet Security (Enabled - Up to date) {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
AS: Norton Internet Security (Enabled - Up to date) {631E4324-D31C-783F-EC5C-35AD42B18466}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton Internet Security (Enabled) {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.176 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{AFC15190-0A9A-C2C0-B28D-BB2A188506B7}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother HL-3070CW (HKLM-x32\...\{BE6396C0-D91B-4DE1-961A-6CA2F265EFD0}) (Version: 1.00 - Brother)
CCleaner (HKLM\...\CCleaner) (Version: 4.10 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.6.2.0 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.6.2.0 - Dell Inc.)
Dell Client System Update (HKLM-x32\...\{04566294-A6B6-4462-9721-031073EB3694}) (Version: 1.3.0 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
IBackup for Windows Version - 9.0 (HKLM-x32\...\IBackup for Windows_is1) (Version: 9.0 - Pro Softnet Corp)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1011 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Network Connections 18.5.52.1 (HKLM\...\PROSetDX) (Version: 18.5.52.1 - Intel)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.7.1000 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.1.28 - Intel Corporation)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Standard 2007 (HKLM-x32\...\STANDARDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 21.6.0.32 - Symantec Corporation)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5987 - Realtek Semiconductor Corp.)
Smart Defrag 3 (HKLM-x32\...\Smart Defrag 3_is1) (Version: 3.0 - IObit)
ThinkPad Wireless LAN Adapter Software (HKLM-x32\...\{9D3D2C60-A55F-4fed-B2B9-17311226DF01}) (Version: 1.00.0031.1 - )
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VC_CRT_x64 (Version: 1.02.0000 - Intel Corporation) Hidden

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

==================== Restore Points  =========================

30-10-2014 18:09:05 ComboFix created restore point
07-11-2014 08:00:00 Scheduled Checkpoint

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 18:34 - 2009-06-10 13:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {0C6C45B9-1876-40FF-A02B-DE84505503B2} - System32\Tasks\Norton Internet Security\Norton Error Analyzer => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {14416DDE-372E-48FA-9027-7452746151DE} - System32\Tasks\SmartDefrag3_Startup => C:\Program Files (x86)\IObit\Smart Defrag 3\SmartDefrag.exe [2014-01-09] (IObit)
Task: {1AC67294-9B50-41C1-AD5C-26CE46239404} - System32\Tasks\Norton Internet Security\Norton Error Processor => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {25FC42E0-7517-402D-80DA-A0CCF342178E} - System32\Tasks\SmartDefrag3_Update => C:\Program Files (x86)\IObit\Smart Defrag 3\AutoUpdate.exe [2014-01-09] (IObit)
Task: {3336740A-43A9-4077-BEA5-F5AFDBA3655B} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-06-02] (Google Inc.)
Task: {35A39F6F-244F-45C9-8FA9-A229F32B2850} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2014-01-21] (Piriform Ltd)
Task: {8AB0C423-FC32-4F5F-AEAF-E5645D2A457C} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\WSCStub.exe [2014-09-20] (Symantec Corporation)
Task: {B9FF5443-6D84-49A0-9226-F0474007520D} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {DF6A543B-C913-4759-B336-AD28C2AB0DD9} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-06-02] (Google Inc.)
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

==================== Loaded Modules (whitelisted) =============

2014-04-16 19:10 - 2013-08-18 17:21 - 00020256 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIcon.dll
2014-04-16 19:10 - 2013-08-18 17:21 - 00019232 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayNotBackuped.dll
2014-04-16 19:10 - 2013-08-18 17:21 - 00035104 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRShellExtension.dll
2014-04-16 19:10 - 2013-11-21 01:22 - 00484880 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
2014-04-23 15:05 - 2014-04-23 15:05 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-04-23 15:04 - 2014-04-23 15:04 - 01044808 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2013-09-14 00:51 - 2013-09-14 00:51 - 00087952 _____ () C:\Program Files (x86)\Common Files\Apple\Internet Services\zlib1.dll
2013-09-14 00:50 - 2013-09-14 00:50 - 01242952 _____ () C:\Program Files (x86)\Common Files\Apple\Internet Services\libxml2.dll
2014-04-16 18:51 - 2013-11-13 13:23 - 01242584 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\ACE.dll
2014-04-16 19:10 - 2013-11-20 23:00 - 01904928 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\STRestoreAPI.dll
2014-04-16 19:10 - 2012-11-25 06:20 - 01153384 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\libxml2.dll
2014-04-16 19:10 - 2012-11-25 06:20 - 00117608 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\zlib1.dll
2014-10-27 17:11 - 2014-10-21 20:04 - 01042760 _____ () C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\libglesv2.dll
2014-10-27 17:11 - 2014-10-21 20:04 - 00211272 _____ () C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\libegl.dll
2014-10-27 17:11 - 2014-10-21 20:04 - 08910664 _____ () C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\pdf.dll
2014-10-27 17:11 - 2014-10-21 20:04 - 01681224 _____ () C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\ffmpegsumo.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\PEVSystemStart => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\procexp90.Sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\PEVSystemStart => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\procexp90.Sys => ""="Driver"

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)

==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

========================= Accounts: ==========================

Administrator (S-1-5-21-503375001-417768849-165939060-500 - Administrator - Disabled)
Guest (S-1-5-21-503375001-417768849-165939060-501 - Limited - Enabled)
wln (S-1-5-21-503375001-417768849-165939060-1000 - Administrator - Enabled) => C:\Users\wln

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:
==================
Error: (11/05/2014 01:37:37 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (11/08/2014 06:21:13 PM) (Source: BROWSER) (EventID: 8032) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The backup browser is stopping.

Error: (11/08/2014 06:45:23 AM) (Source: NetBT) (EventID: 4321) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 10.168.11.84.
The computer with the IP address 10.168.11.55 did not allow the name to be claimed by
this computer.

Error: (11/08/2014 06:40:12 AM) (Source: NetBT) (EventID: 4321) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 10.168.11.84.
The computer with the IP address 10.168.11.55 did not allow the name to be claimed by
this computer.

Error: (11/07/2014 07:32:13 PM) (Source: NetBT) (EventID: 4321) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 10.168.11.84.
The computer with the IP address 10.168.11.55 did not allow the name to be claimed by
this computer.

Error: (11/07/2014 04:31:17 PM) (Source: BROWSER) (EventID: 8032) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The backup browser is stopping.

Error: (11/07/2014 08:26:15 AM) (Source: bowser) (EventID: 8003) (User: )
Description: The master browser has received a server announcement from the computer PC3
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The master browser is stopping or an election is being forced.

Error: (11/07/2014 08:14:16 AM) (Source: bowser) (EventID: 8003) (User: )
Description: The master browser has received a server announcement from the computer PC3
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The master browser is stopping or an election is being forced.

Error: (11/07/2014 07:57:45 AM) (Source: bowser) (EventID: 8003) (User: )
Description: The master browser has received a server announcement from the computer PC3
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The master browser is stopping or an election is being forced.

Error: (11/07/2014 07:45:48 AM) (Source: bowser) (EventID: 8003) (User: )
Description: The master browser has received a server announcement from the computer PC3
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The master browser is stopping or an election is being forced.

Error: (11/07/2014 07:33:50 AM) (Source: bowser) (EventID: 8003) (User: )
Description: The master browser has received a server announcement from the computer PC3
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{C8A164EA-BD06-48E3-A3D9-7BBA61E4FE39}.
The master browser is stopping or an election is being forced.

Microsoft Office Sessions:
=========================
Error: (09/12/2014 07:17:48 AM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/08/2014 03:48:03 PM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 113570 seconds with 14100 seconds of active time.  This session ended with a crash.

Error: (06/02/2014 11:44:40 AM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2117 seconds with 360 seconds of active time.  This session ended with a crash.

==================== Memory info ===========================

Processor: Intel® Core™ i7-4770 CPU @ 3.40GHz
Percentage of memory in use: 27%
Total physical RAM: 8134.19 MB
Available physical RAM: 5936.94 MB
Total Pagefile: 16266.56 MB
Available Pagefile: 12736.11 MB
Total Virtual: 8192 MB
Available Virtual: 8191.84 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:917.86 GB) (Free:838.1 GB) NTFS
Drive y: (RECOVERY) (Fixed) (Total:13.62 GB) (Free:6.02 GB) NTFS ==>[System with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 931.5 GB) (Disk ID: DA029B15)
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
Partition 2: (Active) - (Size=13.6 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=917.9 GB) - (Type=07 NTFS)

==================== End Of Log ============================


  • 0

#12
Nevan

Nevan

    Trusted Helper

  • Malware Removal
  • 1,765 posts
Hello, rw1950merritt.

Let's do some final checks.

Step #1
Malwarebytes Anti-Malware

Go to Start Menu>Control Panel>Programs>Uninstall a program (or Control Panel>Programs and Features if using icon view) and remove Malwarebytes Anti-Malware. We will need to download the latest version.
  • Download Malwarebytes Anti-Malware to your Desktop
  • Double click the file to open it. Install the program.
  • Before you click Finish, make sure that:
    • Enable free trial of Malwarebytes Anti-Malware Premium is unchecked
    • Launch Malwarebytes Anti-Malware is checked
  • In Database version section, click Update Now
  • Once the update is done, click Settings>Detection and Protection
  • Make sure that all three boxes under Detection Options are checked
    oGHz2fO.png
  • Go back to Dashboard and click the big, green Scan Now button.
  • Wait for Malwarebytes Anti-Malware to finish the scan
  • If the program will detect anything, click the 4uwHOgV.png button. The program might want to reboot the system. Allow it it wants to.
  • Once the deletion is done (or after reboot), go to History and double click the last Scan Log.
  • Click the HVS7vK4.png button.
  • Paste (CTRL+V) the log into your next reply.
 
Step #2
ESET Online Scanner
  • Note: This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox
  • Disable your Antivirus program (click here if you don't know how to do this).
  • Visit ESET site
  • Click fxn8GTf.jpg
  • When using:
    • Internet Explorer:
      • Accept the Terms of Use and click Start
      • Allow the running of add-on
    • Other browsers:
      • Download esetsmartinstaller_enu.exe that you'll be given link to
      • Double click esetsmartinstaller_enu.exe
      • Allow the Terms of Use and click Start
  • Make sure that:
    • Enable detection of potentially unwanted applications is checked
    • In Advanced Settings: Remove found threats is unchecked. Scan archives, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked
    TcWwbLS.png
  • Click Start
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan
  • When the scan is done, click Finish
  • A log.txt file will be created at C:\Program Files\ESET\ESET Online Scanner. Open it using Notepad.
  • Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.
Remember to enable your Antivirus program once you're done!

 
Step #3
Security Check

Download Security Check from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE: If SecurityCheck aborts and you get the following message: UNSUPPORTED OPERATING SYSTEM! ABORTED! try rebooting the system and then run SecurityCheck again.

 
Things that should appear in your next post:
  • Malwarebytes Anti-Malware log content
  • ESET Online Scanner log content
  • Checkup.txt log content

  • 0

#13
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






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