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Unable to surf internet even PC connected to LAN cable


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#1
vid

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Hi, I need some help here and I hope u all could help me solve the problem. I have a desktop connected to the router via ethernet cable, but sometimes it would say "no internet access" or even when the tray icon shows connect, I just can't surf internet. I've use the same ethernet cable, connecting my laptop to the same port of the router which I've used for the desktop, and it's working fine! So this could not be the ethernet cable or the router port fault I assume. In the device manager it showa the network card s working properly. Tried re-install the driver of the network card for my desktop, not working too. The other devices in my house could connect to the internet via either wifi or ethernet cables and all are working, except my desktop. Was wondering if there's some virus or malware (I've used AVG and Ad-Aware and couldn't find any) which is preventing me from going on the internet. Really need some helps here. Thanks!!


Edited by vid, 03 November 2014 - 02:43 AM.

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#2
SpywareDr

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The simplest fix would be to use Windows' System Restore to roll Windows back to a point in time when your computer was functioning correctly. It allows you to undo system changes without affecting your personal files, such as e-mail, documents, or photos.

Video: Fixing a problem using System Restore



If that doesn't help, try restoring an earlier system image or backup.


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#3
vid

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Hi thanks for the reply! I've tried system restore but the previous restore point is the day I on this desktop and have this problem. My house was under renovation so I did not use my computer for around 1 month, and when I finally got to on my desktop, the problem appears. Don't know if this cause the missing of the previous restore points.

 

As for restoring an earlier system image or backup, how to do it? Sorry for such question if it sounds dumb cause I'm quite a noob regarding PC stuffs.

 

Hope to get your reply soon again. Thanks!


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#4
SpywareDr

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vid, on 04 Nov 2014 - 02:47 AM, said:

Hi thanks for the reply!

You're welcome.

 

vid, on 04 Nov 2014 - 02:47 AM, said:

I've tried system restore but the previous restore point is the day I on this desktop and have this problem. My house was under renovation so I did not use my computer for around 1 month, and when I finally got to on my desktop, the problem appears. Don't know if this cause the missing of the previous restore points.

Click the Start orb, type in rstrui.exe and press [Enter]. Click the "Next >" button, select(/check) the little box down near the left corner next to "Show more restore points" and you should see a whole list of Restore Points. Select any one of them right before the problem started, click the "Next >" button and follow the on-screen instructions. With any luck, after your computer reboots the problem will be resolved.

 

vid, on 04 Nov 2014 - 02:47 AM, said:

As for restoring an earlier system image or backup, how to do it?

Exactly how would depend on the Program (and version) you used to create your system image or backup.


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