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Samsung G2 External Hard Drive dropped on the floor. need fix!

External Hard drive Dropped on Floor Need Fix

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Hello there!


I have a question. I recently dropped my Samsung G2 External Hard Drive on the floor. I picked it up. plugged it in my PC.

But i couldn't open the folder. The light is blinking. And there's no weird sound. But i can't seem to access the files on it.


However i can plug it in my PS3 with no problem at all. it loads a little longer then usual. but i can still look at my favorite TV shows stored on there no problem.

However, when i plug it into my PC, or two laptops. it doesn't open. On my brand new laptop it just won't open at all. And on my PC it shows it needs to be reformatted.

When i tried that it gave me an error explaining it couldn't be formatted because of some reason.  


So now my question is. Is there a way to retrieve the Data? Seeing as i can somehow open it on my PS3 it should be possible right?

I'm happy it didn't format because a lot of the files on the drive are projects i've worked on for a long while!


Hope to hear from someone soon!


Edited by JflynnW, 05 November 2014 - 03:15 AM.

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:welcome:   JflynnW,



Try Puppy Linux to see if that can recover your data, I suggest that you do this on a desktop computer as there is more power available to the system;



***Required Hardware*** 

CD Burner (CDRW) Drive, 

Blank CD, 

Extra Storage Device (USB Flash Drive, External Hard Drive)  



1. Save these files to your Desktop/Burn Your Live CD:

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso) 

    Download BurnCDCC ISO Burning Software 


    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/ 



  • Open BurnCDCC with Windows Explorer 

  • Extract All files to a location you can remember 

  • Double Click 1%20BurnCDCC%20Icon.PNG BurnCDCC 

  • Click Browse 2%20BurnCDCC%20Browse%20Button.PNG and navigate to the Puppy Linux ISO file you just downloaded 

  • Open/Double Click that file 

    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x 

  • Click Start 3%20BurnCDCC%20Start%20Button.PNG 

  • Your CD Burner Tray will open automatically 

  • Insert a blank CD and close the tray 

  • Click OK 

Puppy Linux Live CD will now be created 


2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second 


  • Start the computer/press the power button 

  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup" 

    (Usually shown during the "Dell" screen, or "Gateway" Screen) 

  • Once in the BIOS, under Advanced BIOS Options change boot priority to: 

    CD-ROM 1st, Hard Drive 2nd 

  • Open your ROM drive and insert the disk 

  • Press F10 to save and exit 

  • Agree with "Y" to continue 

  • Your computer will restart and boot from the Puppy Linux Live CD 






3.  Recover Your Data 

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started. 


    3a. Mount Drives 

  • Click the Mount Icon located at the top left of your desktop. 5%20Puppy%20Linux%20Mount%20Icon.PNG 

  • A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive. 

  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 

  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 

  • If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now. 


3b. Transfer Files.


  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 

  • Open your old hard drive i.e. sda1 

  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1 

  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 

  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. 


For The Novice:  The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos


Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop. 


YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations! 








NB: So that I can confirm that you have received notification of my reply to your topic please click on the Follow this topic tab at the upper right corner of the page. 


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Thanks for the welcome and awnser PhillPower2!

I'm deff going to check if this works as soon as i get home from work.


Do you think it's wise to open up the drive after i back up the files?

To see if something is out of order. I haven't had to much experience besides opening up my Playstation 2, years ago to fix the lens. (that did work for me though)

Or should i go for broke and just purchase a new drive?

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It would do no harm as the USB port on the device could be damaged and be the cause of the lack of/intermittent access, I mention this as your PS3 can access the drive whereas notebooks and your desktop cannot, if the HDD itself does turn out to be ok you can use it with either an external USB HDD enclosure or adapter.


Good luck and keep us posted  :thumbsup:


You are welcome btw  :)

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