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Can't uninstall IE 10. Errors after sfc /scannow


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#1
jgerman3

jgerman3

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Morning, I'm working on a PC for one of my clients and we seems to be unable to use IE10. Before I go and re install everything, I thought I'd seek assistance on this forum first.

 

I've attempted to uninstall IE10 though I'm presented with an error. I decided a SFC /SCANNOW may fix the issue. It didn't and below is my CHECKSUR log file I received after running 

 

Thanks for the help!

 

 

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-11-05 06:33
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum Line 1: 
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum Line 1: 
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2925418_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum Line 1: 
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2925418_RTM~31bf3856ad364e35~amd64~~10.2.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum Line 1: 
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.20964_none_2e76ae6ce6f35a42.manifest amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.20964_none_2e76ae6ce6f35a42
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.16844_none_454d2460cd45abee.manifest amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.16844_none_454d2460cd45abee
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16844_none_c55e9065fd0ea16a.manifest amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16844_none_c55e9065fd0ea16a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_10.2.9200.20964_none_660a4f41bf323e4a.manifest amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_10.2.9200.20964_none_660a4f41bf323e4a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_10.2.9200.16844_none_0de9ca6bbb1b0d8c.manifest amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_10.2.9200.16844_none_0de9ca6bbb1b0d8c
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.16844_none_167142661e5038fb.manifest amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.16844_none_167142661e5038fb
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.16844_none_20c5ecb852b0faf6.manifest wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.16844_none_20c5ecb852b0faf6
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.20964_none_827689e94434a5ae.manifest amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.20964_none_827689e94434a5ae
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_10.2.9200.20964_none_68cd63962c0b3161.manifest amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_10.2.9200.20964_none_68cd63962c0b3161
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_10.2.9200.16844_none_6af1f777594568a9.manifest amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_10.2.9200.16844_none_6af1f777594568a9
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_10.2.9200.20964_none_a1dca77488ecf6ea.manifest amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_10.2.9200.20964_none_a1dca77488ecf6ea
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.16844_none_6656bf2b022ccea8.manifest amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.16844_none_6656bf2b022ccea8
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-gc-registeriepkeys_31bf3856ad364e35_10.2.9200.16844_none_a5a3bc299459cbc6.manifest amd64_microsoft-windows-ie-gc-registeriepkeys_31bf3856ad364e35_10.2.9200.16844_none_a5a3bc299459cbc6
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.20964_none_4f8049371bda7cfc.manifest amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.20964_none_4f8049371bda7cfc
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16844_none_c54816020ac373fa.manifest amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16844_none_c54816020ac373fa
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.20964_none_0f30a21a6e19021e.manifest amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.20964_none_0f30a21a6e19021e
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_10.2.9200.16844_none_ba6a920f47247741.manifest amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_10.2.9200.16844_none_ba6a920f47247741
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.20964_none_ae71a00e2471224e.manifest amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.20964_none_ae71a00e2471224e
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-gc-registeriepkeys_31bf3856ad364e35_10.2.9200.20964_none_8ecd4635ae077a1a.manifest amd64_microsoft-windows-ie-gc-registeriepkeys_31bf3856ad364e35_10.2.9200.20964_none_8ecd4635ae077a1a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.20964_none_ae881a7216bc4fbe.manifest amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.20964_none_ae881a7216bc4fbe
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_10.2.9200.16844_none_ce09d4ab86f694d0.manifest amd64_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_10.2.9200.16844_none_ce09d4ab86f694d0
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16844_none_994cffdd2a86f75a.manifest amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16844_none_994cffdd2a86f75a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_10.2.9200.20964_none_b7335eb7a0a44324.manifest amd64_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_10.2.9200.20964_none_b7335eb7a0a44324
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.20964_none_1bc787f461020ace.manifest amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.20964_none_1bc787f461020ace
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_10.2.9200.20964_none_a3941c1b60d22595.manifest amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_10.2.9200.20964_none_a3941c1b60d22595
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_10.2.9200.16844_none_7ce0c535a5848ff6.manifest amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_10.2.9200.16844_none_7ce0c535a5848ff6
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_10.2.9200.20964_none_f7135477d4c8bbe0.manifest amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_10.2.9200.20964_none_f7135477d4c8bbe0
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.16844_none_329dfde847545c7a.manifest amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.16844_none_329dfde847545c7a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16844_none_2607180e546b53ca.manifest amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16844_none_2607180e546b53ca
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.20964_none_ff9acc7237fde74f.manifest amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.20964_none_ff9acc7237fde74f
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.20964_none_09ef76c46c5ea94a.manifest wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.20964_none_09ef76c46c5ea94a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_10.2.9200.20964_none_541b818372f316fd.manifest amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_10.2.9200.20964_none_541b818372f316fd
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_10.2.9200.16844_none_b8b31d686f3f4896.manifest amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_10.2.9200.16844_none_b8b31d686f3f4896
 
Summary:
Seconds executed: 711
 Found 41 errors
  CSI Manifest All Zeros Total count: 33
  CBS MUM Corrupt Total count: 4
  CBS Catalog Corrupt Total count: 4
 
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.20964_none_2e76ae6ce6f35a42.manifest
winsxs\manifests\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.16844_none_454d2460cd45abee.manifest
winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16844_none_c55e9065fd0ea16a.manifest
winsxs\manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_10.2.9200.20964_none_660a4f41bf323e4a.manifest
winsxs\manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_10.2.9200.16844_none_0de9ca6bbb1b0d8c.manifest
winsxs\manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.16844_none_167142661e5038fb.manifest
winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.16844_none_20c5ecb852b0faf6.manifest
winsxs\manifests\amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.20964_none_827689e94434a5ae.manifest
winsxs\manifests\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_10.2.9200.20964_none_68cd63962c0b3161.manifest
winsxs\manifests\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_10.2.9200.16844_none_6af1f777594568a9.manifest
winsxs\manifests\amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_10.2.9200.20964_none_a1dca77488ecf6ea.manifest
winsxs\manifests\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.16844_none_6656bf2b022ccea8.manifest
winsxs\manifests\amd64_microsoft-windows-ie-gc-registeriepkeys_31bf3856ad364e35_10.2.9200.16844_none_a5a3bc299459cbc6.manifest
winsxs\manifests\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.20964_none_4f8049371bda7cfc.manifest
winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16844_none_c54816020ac373fa.manifest
winsxs\manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.20964_none_0f30a21a6e19021e.manifest
winsxs\manifests\amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_10.2.9200.16844_none_ba6a920f47247741.manifest
winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.20964_none_ae71a00e2471224e.manifest
winsxs\manifests\amd64_microsoft-windows-ie-gc-registeriepkeys_31bf3856ad364e35_10.2.9200.20964_none_8ecd4635ae077a1a.manifest
winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.20964_none_ae881a7216bc4fbe.manifest
winsxs\manifests\amd64_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_10.2.9200.16844_none_ce09d4ab86f694d0.manifest
winsxs\manifests\amd64_microsoft-windows-ie-sysprep_31bf3856ad364e35_10.2.9200.16844_none_994cffdd2a86f75a.manifest
winsxs\manifests\amd64_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_10.2.9200.20964_none_b7335eb7a0a44324.manifest
winsxs\manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.20964_none_1bc787f461020ace.manifest
winsxs\manifests\amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_10.2.9200.20964_none_a3941c1b60d22595.manifest
winsxs\manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_10.2.9200.16844_none_7ce0c535a5848ff6.manifest
winsxs\manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_10.2.9200.20964_none_f7135477d4c8bbe0.manifest
winsxs\manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.16844_none_329dfde847545c7a.manifest
winsxs\manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16844_none_2607180e546b53ca.manifest
winsxs\manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.20964_none_ff9acc7237fde74f.manifest
winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_10.2.9200.20964_none_09ef76c46c5ea94a.manifest
winsxs\manifests\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_10.2.9200.20964_none_541b818372f316fd.manifest
winsxs\manifests\amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_10.2.9200.16844_none_b8b31d686f3f4896.manifest
servicing\packages\Package_1_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_1_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_for_KB2925418_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_for_KB2925418_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_1_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_1_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_2_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_for_KB2925418_RTM~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_for_KB2925418_RTM~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~10.2.1.0.cat

 

 

 

 


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#2
phillpower2

phillpower2

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:welcome:     jgerman3,

 

Try running the MS Fix it to reset the Windows update components, details here

 

Additionally, can I ask what steps you tried to uninstall IE10, when you ran SFC was a Windows 7 disk asked for and used and how many times was SFC run, the latter I ask as it is sometimes necessary to run SFC as many as 5 times before all detected errors are repaired.

 

NB: So that I can confirm that you have received notification of my reply to your topic please click on the Follow this topic tab at the upper right corner of the page. 


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#3
jgerman3

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Thanks for the prompt response. I ran the Microsoft fix it you recommended, it finished with two errors and fixed three.

 

Windows update error 0x800B0100(2014-11-07-T-11_11_56A)      not fixed

Cyptographic service components are not registered        not fixed

Service registration is missing of corrupt              fixed

Problems installing recent updates          fixed

Problems installed recent updates           fixed

 

I ran SFC /SCANNOW one time. I'm still unable to uninstall IE10 at this moment.


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#4
phillpower2

phillpower2

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Were you asked for or did you have a Windows 7 disk in the drive when SFC was run

 

Try running SFC a couple more times and preferably with the Windows 7 disk in the drive tray.

 

Prerequisites for installing Internet Explorer 10 in Windows 7 SP1

 

You are welcome btw  :)


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