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Black screen during gaming, fan(s) 100% (Solved)


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#16
iammykyl

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Noted your comments on the PSU and on the CPU fan.

Until troubleshooting is finished and you are up and running OK, it is advisable to have the whole rig running at Defaults setting.

 

First, turn off the TPU switch (Disable)

 

The CMOS actually stores the setting which have been configured in the BIOS.   When you switch off the computer those setting in the BIOS are lost, but the CMOS has it's own battery so the BIOS settings are saved.   Now, I hope I have this bit right.   When you switch on the computer the BIOS checks the CMOS, runs a check sum, (if wrong, no Boot) if OK, settings are configured again in the BIOS and POST is performed.   If the BIOS is updated,/flashed, and the CMOS is not cleared, it can set some wrong settings in the BIOS leading to instability.   If you make changes in the BIOS, when you save the configuration,  the new settings are stored in the CMOS ready to write back the next time you Boot the computer, if the configuration are wrong, no boot, you would need to clear the CMOS.   Clearing the CMOS memory sets all the CMOS memory locations to FFH this is detected by the BIOS which then loads its default values.

 

Second.Please follow the instruction on Page #20 of the MB user manual, (Clear RTC RAM (3-pin CLRTC

Important.   You will need to enter the BIOS and reset the time/date and language.   The RAM timing will be set to defaults.   If you have higher speed RAM installed, do not change it until the system is stable.   Just go to the exit menu, save changes and exit. 

 

Third.   Whatever the software you are using for the GPU, see if you can revert to Default setting.

 

Fourth.   No crashes with furmark, crashes with games.   Check to see if any of the games load overclock setting. 

 

The LEDS blinking on and then going off is the correct behaviour.  The Boot Device Led staying on after the computer crashes does indicate a hardware device is faulty or possible a driver issue.

If installing a new GPU does not solve the issues, we need to look elsewhere.  


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#17
infrayellow

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I have downloaded a ''WhoCrashed'' utility.

 

It thinks that graphics card is the problem. Here is the report:

 

On Tue 11.11.2014 17:02:15 GMT your computer crashed
crash dump file: C:\Windows\Minidump\111114-26488-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x9336AC)
Bugcheck code: 0x116 (0xFFFFFA800A701010, 0xFFFFF8800FB456AC, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 314.22
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 314.22
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 314.22 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR


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#18
infrayellow

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This would be Windows' way to describe a problem:

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1060

Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA800711C2D0
  BCP2:    FFFFF8800F9F8340
  BCP3:    FFFFFFFFC000009A
  BCP4:    0000000000000004
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\111114-17128-01.dmp
  C:\Users\Robert\AppData\Local\Temp\WER-37705-0.sysdata.xml

 

 

 

 

I have attached the WER-37705-0.sysdata.xml file.

Attached Files


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#19
iammykyl

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Please try the following.

Go to > http://www.nvidia.co...aspx?lang=en-us Download the latest drivers for your card annd save to the Desktop, do no use Beta ones.

Go to > http://www.guru3d.co...r-download.html Download DDU.  Be sure create a manual Restore Point and run it in Safe Mode, then install the latest saved drivers you downloaded. 


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#20
infrayellow

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Iammykyl,

 

i did that already. I installed latest drivers on a freshly installed windows before I installed any antivirus/office/codecs/etcetc or any junk whatsoever and then played a newly installed videogame and crashed. Tbh, I kinda gave up on this...


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#21
iammykyl

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Thanks for the update.

Did you perform the clear CMOS?

Have you run Microsoft update,? (critical and important only)

Is the XMP enabled in the BIOS?

Do you still have a replacement GPU on order?

 

put your GPU through it`s paces with Valley Benchmark (free)) which you can get from here 

download/install/run  HWiNFO64 4.46.(sensor reading only, while running Valley) please go full screen and take a screenshot. > http://www.guru3d.co...4-download.html 


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#22
infrayellow

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hello iammykyl,

 

sorry for the late reply, I've been quite busy these days.

Windows updates are regularly applied.

XMP was disabled in BIOS, but now i have enabled it - no change, still crashes.

I have downloaded and installed Valley Benchmark and it ran ok for like 15 minutes and then I closed the program (didnt screenshot it).

 

About the clearing of CMOS. I have cleared it by moving the jumper as instructed in motherboard manual. It didnt reset as it should (date and time was still current) so I removed the battery for a minute. Then I reinstalled the battery and powered on PC again. Now it seems its all reset. I entered new values save and exit. Started game, crashed (overclocking failed, press f1...) I entered BIOS, and the values that I previously set were changed. I noticed clock speed being changed and also EPU was enabled although IM SURE I left it disabled before. Anyway, I had a feeling even before, that CMOS doesnt remember values I enter sometimes, but now Im even more sure that it is true. As I already mentioned in my OP, it all started when I left my PC unplugged from the wall for 2 weeks..

 

So.. I am taking my PC to the computer repair service, thats why I canceled that GPU the other day. I'll let them take a look at it, as this is beyond my computer skills. Also, they have all the hardware available to them, so they can just swap them until they find the culprit.

 

Thanks for all the help, best regards.


Edited by infrayellow, 16 November 2014 - 03:42 AM.

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#23
iammykyl

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Gday and thanks for the update.

That's a bummer, was hoping for some good news.

Settings not being kept is usually low CMOS battery voltage.

Please post the results as it may help other with a similar issue and educate me.

 

You are very welcome :thumbsup:


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#24
infrayellow

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Hi,

 

Just got my PC back from repair yday. Turns out its something with graphics card, although they are not sure whats wrong with it. They did swap it with another one (r9 270 i believe) and it worked fine. So now I just need ~200€ for a new gpu and im good to go. Note to self - never buy another Club3D products ever again.

 

Thanks for the help, over and out :D


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#25
iammykyl

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Thanks for keeping us up to date.   Any chance that Santa can help out?

 

You are most welcome. 


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#26
infrayellow

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hi,

 

i have now replaced my graphics card:

gtx 560ti (http://www.eteknix.c...cs-card-review/)

for

radeon r9 270 http://www.newegg.co...N82E16814202090

and tested it for a week. no crashes whatsoever.

 

regards.


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#27
iammykyl

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:thumbsup:


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