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Print head carriage jam Kodak AIO Hero 7.1


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#1
supersadie

supersadie

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Hi

I have a seemingly insoluble jam with the printhead which sticks left and won't move into the centre.

I thought it was a sticky up label on the top of the cartridge causing the problem as the printer worked after I removed that. Now nothing works.

I have turned the printer on and off with the button and by removing the cable. I've tried gently pressing all around and under the carriage. Nothing makes any difference. I would be prepared to do some dismantling if I knew where to start.

There is (supposedly) a button beneath the carriage which will release it, but I haven't managed to locate it, if it exists...

Many thanks.


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#2
phillpower2

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Hello supersadie,

 

Are you getting any error message/s on the printers control panel/LED screen.

 

The sticky labels on the cartridges should not be removed btw.

 

 

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#3
supersadie

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Hi

Alas too late with the label :)  I'm getting the standard 'printhead carriage jam' error message and 'code 3527'.

All the info online and from Kodak itself is about removing obstructions (there are none).

There is talk of some block or spring beneath the carriage that if pressed will release it, but I can't find it. 

Some people have managed to disassemble the thing but I can't see an obvious way to do that.

Hope someone can help..


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#4
phillpower2

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Can the carriage not be moved manually by using a gentle but firm wiggling motion, if it can, move it all the way to the left, turn on the printer and do the whole press Home and then Maintenance etc routine, if the carriage does not move to the centre it suggests a broken gear which is beyond the average user repair due to availability of parts etc.

 

Regarding dismantling the printer, are you sure that it is worth the hassle.


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#5
supersadie

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The carriage is stuck in the left hand position and can't be moved more than half a centimetre to the right. I'd be surprised if it were a broken gear because it's been working intermittently. Except now it seems permanently stuck...


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#6
phillpower2

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If not a broken gear then I can't think of anything else that would stop the carriage from moving, if it were sticking because of dried out ink moving it that half a centimetre should release it, have you read the thread here that lists two possible solutions, one at either thread btw.

 

As an asides, I considered purchasing a Kodak printer last year and am I glad that I didn`t, they have terrible reputation for poor reliability, expensive ink and non existent customer care, no wonder that they went bankrupt.


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#7
supersadie

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Thanks. I'll be sure to check the threads out!

Yep. I don't think I'd have Kodak again either. Used to have HP but inks were so expensive...I think Canon are the ones to go for...is that right?


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#8
phillpower2

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Canon and then Epson + if you can get a laser one cheap all the better.

 

You are welcome btw and let us know if you have any luck moving the carriage.


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