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No sound coming from speakers


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#1
nhall3

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:tazz: ;) I'm not the best with computers, however, here is my delima. There is no sound coming from my speakers when I try to listen to wmv and other file types. The speakers are on and plugged in correctly. The volume controls in the lowere right corner are not on mute (and they are turned completely up). To ensure the speakers weren't the problem, I tested them on my little DVD player and they were fine. What could the problem be?
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#2
ballistik kevin

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do you have the drivers installed for your audio?
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#3
Samm

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Do you have audio/speaker ports on both the front & the back of the computer, or just at the back?
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#4
nhall3

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Yes the drivers are installed for my audio. The port is in the back of the computer. When I remove the green plug you can hear little popping skeaker noises like it wants to work. I've had the speakers for a about 4 months and they have been working just fine . I'm not sure what's wrong.
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#5
Samm

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OK, so am I right in assuming that :
1. The speakers are definately working when attached to something else
2. The speakers used to work on your computer on the same port that you are trying to use now (ie speakers/computer/sound card have not changed)

If so, has anything else changed? Such as a reinstall of windows, new third party software installed, problems with any other applications or other hardware etc...?
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#6
nhall3

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Yes ma'am to the first two questions. No, I haven't installed anything new nor have I done anything unusual.
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#7
Samm

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Try running dxdiag, to see if it detects any problems with the audio codecs/drivers etc
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#8
nhall3

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I ran the program and these are the messages I rcvd:

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: No problems found.

I'm not sure what to do next or how to fix it.
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#9
Samm

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Can you tell me exactly what sound card you have (make & model)
Whether the card is onboard or pci?
Also what video card do you have?

cheers
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