Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Can't install AVG Internet Security 2015


  • This topic is locked This topic is locked

#31
emeraldnzl

emeraldnzl

    GeekU Instructor

  • GeekU Moderator
  • 20,019 posts

 

BFE still won't start

 

Please run FSS (Farbars Service Scanner) again and post back the log.


  • 0

Advertisements


#32
brothaman23464

brothaman23464

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts

Here is the FSS log

 

Farbar Service Scanner Version: 21-07-2014
Ran by Pooh~Mar (administrator) on 18-11-2014 at 16:50:09
Running from "C:\Users\Pooh~Mar\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcsvc.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed


**** End of log ****


  • 0

#33
emeraldnzl

emeraldnzl

    GeekU Instructor

  • GeekU Moderator
  • 20,019 posts

FSS says that there is nothing wrong with BFE.

I think something else is going on that is stopping BFE starting. Partly why I asked you to uninstall all your security products.

I and my colleagues are out of ideas.

Since this is an AVG product you are installing my best suggestion now is for you contact their support.

http://support.avg.com/support?l=en_US

Alternatively, and this is what I would do, you could go for format and re-installation of your Windows OS. You have had a nasty rootkit infection, signs of which were still showing in the MBAR scan. ZeroAccess does mess with a lot of things which is why we run tools to fix matters afterwards. You also had a lot of suspect, even malicious programs on that machine. Who knows what might be left that we haven't found. Also, have you used a registry cleaner at some point? If so, there may be broken registry items that would be very hard to locate. Better I think, to carry out a re-install. You need to do a format first though to make sure nothing is left on the disk that might reinfect the new install.
 


  • 0

#34
brothaman23464

brothaman23464

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts

I've contacted AVG and had them try and do a remote install, but couldn't get it to go because of BFE....So, I guess I'm gonna have to do a complete OS re-install like you said.  Thanks for all your help that you have provided.


  • 0

#35
emeraldnzl

emeraldnzl

    GeekU Instructor

  • GeekU Moderator
  • 20,019 posts

 

I guess I'm gonna have to do a complete OS re-install like you said.

 

I think it's the best way to make sure all infection is gone and your OS is as it should be.

 

One of my colleagues has suggested that if you don't want a fresh install you could try a repair install (upgrade) with a Vista SP2 ISO. You might have to slipstream SP2 to a Vista SP1 ISO to do that though.

 

I am not the best person to help you with that. If you do want help you could try the technical forum here. Open a new topic explaining what you want to do and see if someone can guide you through the process.

 

 

Thanks for all your help that you have provided.

 

You are very welcome, I am only sorry we didn't manage to solve it for you.

 

I will be interested to hear how it goes. :)


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP