[mrpooh3]

Hi Essexboy,

Today when I booted the cmd box showed up twice and when browsing with firefox I get alot of page not responding and firefox not responding messages.

So the ones I already ticked off the other day must have it somewhere.

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Could you list the ones that you re-enabled first please

Also could you run me another AVZ (systemreport ) from Kaspersky as you did the other day

[Essexboy]

Could you list the ones that you re-enabled first please

Also could you run me another AVZ (systemreport ) from Kaspersky as you did the other day

[mrpooh3]

Hi Essexboy,

The ones I enabled are:SAS Core Service,Adobe Acrobat Update Service,Adobe Flash Player Update Service,Kaspersky Anti-Virus Service,Bluetooth Service,Intel Content Protection HECI Service,Intel Integrated Clock Controller Service,Intel Managment And Security Application Local Management Service and MBAM Scheduler.

 

I can't seem to find my avz report and can't remember where I got it from last time.

Do you know where I can find it?

Edited by mrpooh3, 17 November 2014 - 11:25 AM.

[Essexboy]

To be honest the only one out of that list that need to be enabled at start is :

Kaspersky Anti-Virus Service

As the remainder will start when you run the named programme

[mrpooh3]

Hi Essexboy,

Will it be ok for me to go ahead and do that just now?

[Essexboy]

Certainly

[mrpooh3]

Hi Essexboy,

I found the kaspersky  report .

I'll attach it just now.

Edited by mrpooh3, 17 November 2014 - 12:09 PM.

[mrpooh3]

I have attached the kas report on this post.

Attached Files

•  sysinfo.zip   168.72KB   107 downloads

[Essexboy]

Did you install this programme JetBoost

[mrpooh3]

Hi Essexboy,

Yes but that was a long time ago.....I think I was advised to uninstall it which I did after I got help with a malware problem.

I also used to use Iobit advanced windows care but uninstalled it a long time ago aswell after someone on here advised me to uninstall it.

[Essexboy]

Ok we will now need to run a script details on how to access it here http://support.kaspersky.com/8780

In the Specify script to execute box
Copy and paste the following
 

begin
SetAVZGuardStatus(True);
 DeleteFile('C:\Program Files (x86)\BlueSprig\JetBoost\AutoUpdate.exe');
 BC_DeleteFile('C:\Program Files (x86)\BlueSprig\JetBoost\AutoUpdate.exe');
 DeleteFile('C:\Program Files (x86)\IObit\Advanced SystemCare 7\DiskDefrag.exe');
 BC_DeleteFile('C:\Program Files (x86)\IObit\Advanced SystemCare 7\DiskDefrag.exe');
 DeleteFile('C:\Windows\Tasks\JetBoost_AutoUpdate');
BC_ImportDeletedList;
BC_ImportAll;
ExecuteSysClean;
BC_Activate;
RebootWindows(true);
end.

Click next
When the script has executed click finish

Now reboot and let me know if the command prompt appears again

[mrpooh3]

Hi Essexboy,

After running the script on reboot there was no cmd box.

I tried another reboot and there was no cmd box but a kaspersky window saying previous application launch failed and to send a report came up.

Edited by mrpooh3, 17 November 2014 - 12:42 PM.

[Essexboy]

Hmm been there before

How is the computer behaving otherwise ?

[mrpooh3]

Hi Essexboy,

Apart from that my laptop is working great.

[Essexboy]

Ok can you monitor for a few reboots and let me know when you are happy