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I cannot install 3 updates and 4 drivers.

windows xp

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#16
Joe-King

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Hello again,

Does this look more like what you see?

 

http://support.microsoft.com/kb/834484


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#17
itsmesunny

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I have been to that page Joe.

 

On #4 and I do not see anything about this:

  • If you are using Microsoft Windows XP, verify that the Group or user names box contains the SYSTEM user account.

On #6 and I do not see anthing about this:

 

Do the following:

  • If you are using Windows XP, in the dialog box that appears, click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box for the SYSTEM account, and then click OK.

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#18
itsmesunny

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Hello Joe or anyone who can help?


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#19
itsmesunny

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Joe - I need someone else to help me.

 

This computer is running Windows XP - not Windows 7.

 

I need tech help.

 

Thank you though for offering to help.


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#20
123Runner

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The 3 are in yellow. So, I clicked on all of them

 

The first 2 - PCI Simple Communications Controller and Video controller - (after I click on them) cannot be installed because DM cannot find the software.

The 3rd Multimedia Audio Controller brings up RealTek AC'97 Audio which starts working until - "The file ALCXWDM.SYS on RealtedAC97 Audio Driver

Disk is needed.

These items are for the main board in the computer. We need to find the drivers from Dell website.

There are couple ways to go about this.

1. Go to www.dell.com/support/home/us/en/04/product-support/servicetag/76CYY91/drivers and there should be a spot where they will scan your computer to tell you what it is.

2. There should also be a spot wher you can type in the service tag. The tag will be on the bottom of a laptop or top and possibly side or rear of a desktop.

3. You can also tell us the make and model of the computer and we can direct you to the correct spot.


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#21
itsmesunny

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Hi!

 

Thanks for jumping in to help.

 

I have already been there. I just want again, punched in the service tag and here is what comes up.

 

http://www.dell.com/...76CYY91/drivers

 

Should I just download and install them all?


Edited by itsmesunny, 01 December 2014 - 06:19 AM.

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#22
itsmesunny

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I go to the dell support page to find out the drivers and it gives me a list. This list is for all:

 

http://www.dell.com/...76CYY91/drivers

 

I then modify it to modem, audio and video as was recommended in my other thread.

 

 

MODEM:

Conexant D110 MDC 1.5 Utility View details

R104088.EXE | Hard-Drive (5 MB)
Modem/Communications |
Release date 08 Jul 2005
| Last Updated 05 Mar 2014
| Recommended
Version NW2.5.23,A03
 
 
Conexant D110 MDC Driver View details
R104087.EXE | Hard-Drive (2 MB)
Modem/Communications |
Release date 08 Jul 2005
| Last Updated 05 Mar 2014
| Recommended
Version 7.23.01,A03
 
 
Conexant D110 MDC Diagnostics Utility View details
R99998.EXE | Hard-Drive (3 MB)
Modem/Communications |
Release date 12 May 2005
| Last Updated 19 Dec 2013
| Recommended
Version 2.4, A04 | Other versions available
 
 
Conexant D110 MDC User Guide View details
R81796.EXE | Hard-Drive (7 MB)
Modem/Communications |
Release date 03 Feb 2005
| Last Updated 20 Dec 2013
| Optional
Version html 1.0,A01
This file will automatically self-install after downloading. Restart required
 
 
AUDIO:
Sigmatel STAC 975X AC97 Audio Driver View details
R99254.EXE | Hard-Drive (4 MB)
Audio |
Release date 23 Jan 2007
| Last Updated 10 Feb 2014
| Optional
Version 5.10.0.4255, A03
This file will automatically self-install after downloading. Restart required
 
 
VIDEO:
Intel 915GM Graphics Driver View details
R137843.EXE | Hard-Drive (4 MB)
Video |
Release date 27 Nov 2006
| Last Updated 05 Mar 2014
| Optional
Version 6.14.10.4693, A09

 

Ok, I downloaded them all and wrote down what I needed to of the drivers that did not work. Only 2 out of 6 were installed.

 

I will either do it tonite or tomorrow morning.

 

Thanks.

 

I


Edited by itsmesunny, 04 December 2014 - 05:10 PM.

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#23
123Runner

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The drivers you are missing are related to the drivers for the main board. They tell the computer how to operate.

Install the chipset driver 1st. I believe the Intel Mobile Chipset Driver is the proper one.

Reboot and then check device manager and let us know if anything is still missing.

 

It looks like you have 2 separate issue and I think they are unrelated.


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#24
itsmesunny

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I edited my last comment.

 

The issues are security updates and missing drivers.

 

I am not using anything mobile.

 

UPDATE:

 

The Security Updates are fixed. I found the solution in another thread with a link to NET Framework Repair and it worked.


Edited by itsmesunny, 04 December 2014 - 09:56 AM.

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#25
123Runner

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1. Go to www.dell.com/support/home/us/en/04/product-support/servicetag/76CYY91/drivers and there should be a spot where they will scan your computer to tell you what it is.

2. There should also be a spot wher you can type in the service tag. The tag will be on the bottom of a laptop or top and possibly side or rear of a desktop.

3. You can also tell us the make and model of the computer and we can direct you to the correct spot.

I asked you to punch in your service tag and/or let it scan your system, or tell us what you have as a computer.

From your other posts, I find out it is a Dell 8300.

 

Continue in this post since you have your other issue with the MS updates fixed AND you were told by Ztruker that there is no wireless in that computer.

Follow his instructions noted in the other post and below.

 

1st, the 8300 does not come with a wireless network capability. You need to add a PCI or USB wireless device to do this.
 
As for the driver problems, the drivers should be here: Dell Dimension 8300

You need Modem (Simple Communications Controller), Video and Audio drivers.
 
If you don't know what they are you can use the Hardware ID to figure it out. See here for directions on doing this:

How To Find Unknown Device Drivers By Their Vendor & Device ID

 

Scroll down to The Manual Way from the Device Manager then follow directions.


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#26
itsmesunny

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123Runner.

 

I have posted twice the link on the Dell support site for the drivers with my service tag. One with the complete list and the other modifying it

for audio, video and modem. And I posted it above - copy/pasting the info from the 6 drivers info from the site.

 

( Also, in my control panel there is "Wireless Network Setup Wizard" - so would that be there if I need a PCI or USB wireless device? - just curious. )

 

 

Audio R99254 -  Device object not present, restart and run setup again - I did and it does not work.

 

Video R137483 - 1 or more files required for installation are missing or corrupt.

 

Modem R104088 - installed.

 

Modem R104087 - ERROR - Driver installation failed: could not find the XXXX device for this driver.

 

Modem R99998 - needs Restart. Tries to install Modem Helper and cannot

 

Modem R817796 - needs Modem helper.  Please reinstall your Modem driver using the system resource CD, the driver reset tool or http://support.dell.com

                               to download a driver update for installation.

 

 

Also in Device Manager I clicked on "hidden files" and this turned up with the yellow: Video Controller ( PGA compatible ).

 

 

This is from my Device Manager:

 

Network Protocol:

Video Controller: ( PGA compatible ) (no question mark, just exclamation point in yellow )

 

Other Devices:

PCI Simple Communications Controller ( question mark and exclamation point in yellow )

Video Controller ( question mark and exclamation point in yellow )

 

Sound, video and game controllers:

Multimedia Audio Controller ( no question mark, just exclamation point in yellow )

 

Also, when I ran Multimedia Audio Controller to update it it goes to RealTek AC'97 Audio and then the popup

says "The software you are installing for this hardware has not passed the Windows Logo testing to verify it's

compatibility with Windows XP."

And then in bold print a strong reommendation not to do it from Microsoft.

Two choices are - Continue anyway or STOP installation.

Then I hit finish and it says there was a problem installing cuz it was not digitally signed or not signed in the appropriate manner.

Contact your hardware vendor.

 

 

It seems a way back when I posted about no sound that RealTek came up as something to download. I just did a search

and it does not come up. So  why is it even there.


Edited by itsmesunny, 05 December 2014 - 09:27 AM.

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#27
itsmesunny

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Here ya go from the PCI database:

 

Video Controller ( VGA compatible )

http://www.pcidataba..._id=240&id=6207

 

PCI Simple Communications Controller

http://www.pcidataba...id=1655&id=5047

 

Video Controller

http://www.pcidataba..._id=240&id=6211

 

Multimedia Audio Controller

http://www.pcidataba...id=1302&id=3719

 

This is the page which lists both Analog Device and RealTek ( RealTek is the one that MAC has been searching for but has a different device ID. )

http://www.pcidataba...e_search=Search


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#28
itsmesunny

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Hi,

 

I posted the info that was asked a week ago and am wondering if anyone is going to respond.

 

Please get back to me.

 

Thanks.


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#29
SleepyDude

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Hi,

 

Please post the exact Dell model you have and the service tag please.


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#30
itsmesunny

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Dell Dimension 8300

 

Service Tag = FC50W21

 

http://www.dell.com/...C50W21/diagnose

 

Thanks


Edited by itsmesunny, 14 December 2014 - 06:33 PM.

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