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HELP! PC is really slow,


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#1
[email protected]

[email protected]

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Hi

 

My pc is running really slow. It happens when I use Firefox and sometimes while I am running MS Word, pages load slow and the computer often freezes. I have checked the task manager and the pc is using a lot of physical memory and CPU.

 

Any help you can offer would be greatly appreciated.

 

Thank You

LISA

 

OTL Log

 

OTL logfile created on: 11/14/2014 2:49:13 PM - Run 2
OTL by OldTimer - Version 3.2.69.0     Folder = C:\Users\Gin\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.17420)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
3.78 Gb Total Physical Memory | 2.72 Gb Available Physical Memory | 71.77% Memory free
7.57 Gb Paging File | 6.43 Gb Available in Paging File | 85.01% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 119.24 Gb Total Space | 51.48 Gb Free Space | 43.17% Space Free | Partition Type: NTFS
Drive D: | 153.85 Gb Total Space | 153.71 Gb Free Space | 99.91% Space Free | Partition Type: NTFS
 
Computer Name: GIN-PC | User Name: Gin | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
 
========== Processes (SafeList) ==========
 
PRC - [2014/11/14 14:30:59 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Gin\Desktop\OTL.exe
PRC - [2010/10/05 23:04:12 | 002,655,768 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2010/10/05 23:04:08 | 000,325,656 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
 
 
========== Modules (No Company Name) ==========
 
 
========== Services (SafeList) ==========
 
SRV:64bit: - [2014/11/05 22:30:08 | 000,114,688 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\IEEtwCollector.exe -- (IEEtwCollectorService)
SRV:64bit: - [2013/05/27 00:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2011/01/25 16:11:56 | 000,379,520 | ---- | M] (ASUSTeK Computer Inc.) [Disabled | Stopped] -- C:\Windows\SysNative\FBAgent.exe -- (AFBAgent)
SRV:64bit: - [2010/09/22 21:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV - [2014/11/13 18:19:38 | 000,114,288 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2014/03/20 17:49:18 | 000,067,224 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2013/12/21 01:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) [Disabled | Stopped] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2010/10/05 23:04:12 | 002,655,768 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2010/10/05 23:04:08 | 000,325,656 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)
SRV - [2009/12/15 12:39:38 | 000,096,896 | ---- | M] (ASUS) [Disabled | Stopped] -- C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe -- (ATKGFNEXSrv)
SRV - [2009/06/15 19:30:42 | 000,084,536 | ---- | M] (ASUS) [Disabled | Stopped] -- C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\AsLdrSrv.exe -- (ASLDRService)
 
 
========== Driver Services (SafeList) ==========
 
DRV:64bit: - [2014/07/28 13:52:00 | 000,054,784 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2012/08/21 12:01:20 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2012/03/01 01:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/03/18 00:36:18 | 000,074,840 | ---- | M] (Alcor Micro, Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\AmUStor.sys -- (AmUStor)
DRV:64bit: - [2011/03/06 07:52:22 | 012,264,384 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2011/03/03 22:42:20 | 001,413,168 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2011/01/13 02:17:30 | 000,122,624 | ---- | M] (ZTE Incorporated) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\zghsmdm.sys -- (zghsmdm)
DRV:64bit: - [2010/11/23 05:09:42 | 001,103,976 | ---- | M] (Realtek Semiconductor Corporation                           ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\rtl8192ce.sys -- (RTL8192Ce)
DRV:64bit: - [2010/11/20 08:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 08:32:47 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/20 08:32:46 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2010/11/20 06:07:05 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/05 10:45:48 | 000,438,808 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2010/10/14 11:28:16 | 000,317,440 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)
DRV:64bit: - [2010/09/23 03:36:48 | 000,048,488 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\fssfltr.sys -- (fssfltr)
DRV:64bit: - [2010/09/21 11:59:38 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)
DRV:64bit: - [2010/09/07 04:19:38 | 001,800,832 | ---- | M] (Sonix Technology Co., Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\snp2uvc.sys -- (SNP2UVC)
DRV:64bit: - [2010/08/24 04:55:44 | 000,076,912 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\L1C62x64.sys -- (L1C)
DRV:64bit: - [2009/07/20 04:29:40 | 000,015,416 | ---- | M] ( ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\kbfiltr.sys -- (kbfiltr)
DRV:64bit: - [2009/07/13 20:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 20:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 20:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/19 21:09:57 | 001,394,688 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\athrx.sys -- (athr)
DRV:64bit: - [2009/06/10 15:35:57 | 000,056,832 | ---- | M] (Silicon Integrated Systems Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\SiSG664.sys -- (SiSGbeLH)
DRV:64bit: - [2009/06/10 15:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 15:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 15:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 15:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2008/05/23 19:27:28 | 000,154,168 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WimFltr.sys -- (WimFltr)
DRV - [2010/07/26 15:57:20 | 000,017,024 | ---- | M] (ASUS) [Kernel | System | Running] -- C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys -- (ATKWMIACPIIO)
DRV - [2009/07/13 20:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)
DRV - [2009/07/02 19:36:14 | 000,015,416 | ---- | M] (ASUS) [Kernel | Auto | Running] -- C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys -- (ASMMAP64)
 
 
========== Standard Registry (SafeList) ==========
 
 
========== Internet Explorer ==========
 
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE:64bit: - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2523}: "URL" = http://www.default-s...p={searchTerms}
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\..\SearchScopes\{67A2568C-7A0A-4EED-AECC-B5405DE63B64}: "URL" = http://www.google.co...ng}&rlz=1I7ASUT
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2523}: "URL" = http://www.default-s...p={searchTerms}
 
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = www.google.com
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2523}: "URL" = http://www.default-s...p={searchTerms}
IE - HKCU\..\SearchScopes\{B833F63C-76C2-41A2-AFDE-2E204E63F12C}: "URL" = http://websearch.ask...88-B8325B5C2C8F
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local
 
========== FireFox ==========
 
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1
FF - user.js - File not found
 
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_14_0_0_145.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_145.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=:  File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
 
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 33.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2014/11/13 18:19:31 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 33.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 33.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2014/11/13 18:19:31 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 33.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins
 
[2011/07/30 08:23:27 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Gin\AppData\Roaming\Mozilla\Extensions
[2014/10/16 05:57:06 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Gin\AppData\Roaming\Mozilla\Firefox\Profiles\7ubeoy80.default-1413456393775\extensions
[2014/11/13 18:19:30 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2014/11/13 18:19:39 | 000,000,000 | ---D | M] (Default) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
 
========== Chrome  ==========
 
CHR - default_search_provider:  ()
CHR - default_search_provider: search_url =
CHR - default_search_provider: suggest_url =
CHR - plugin: Error reading preferences file
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn\0.1.1.5023_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\cakimmoclemogopdpkmnhnhlbdbhople\0.0.0.3_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ckdcpbflcbeillmamogkpmdhnbeggfja\0.1.1_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ejjicmeblgpmajnghnpcppodonldlgfn\4.5.3_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom\2.10.3_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\kdmmkfaghgcicheaimnpffeeekheafkb\2.6_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\kebnkbogolcjifklpmgidaaoogjflajp\0.0.0.1_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\lneaknkopdijkpnocmklfnjbeapigfbh\5.2.7_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.6.1_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\onlgmecjpnejhfeofkgbfgnmdlipdejb\6.2.2_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pdabfienifkbhoihedcgeogidfmibmhp\8.6_0\
CHR - Extension: No name found = C:\Users\Gin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\
 
O1 HOSTS File: ([2009/06/10 16:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O3:64bit: - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: PromptOnSecureDesktop = 0
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000010 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000010 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset...lineScanner.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.254.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{2498D909-8390-4C79-81E0-8AC44D6617B5}: DhcpNameServer = 192.168.254.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{9F8183CC-3D96-4BB7-91C7-7E5CC9049BBF}: DhcpNameServer = 192.168.1.254
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{193dcfa1-69c0-11e4-84f7-f46d04595764}\Shell - "" = AutoRun
O33 - MountPoints2\{193dcfa1-69c0-11e4-84f7-f46d04595764}\Shell\AutoRun\command - "" = F:\VerizonSWUpgradeAssistantLauncher.exe
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O36 - AppCertDlls: x64 - (C:\Program Files (x86)\Settings Manager\systemk\x64\sysapcrt.dll) -  File not found
O36 - AppCertDlls: x86 - (C:\Program Files (x86)\Settings Manager\systemk\sysapcrt.dll) -  File not found
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)
 
========== Files/Folders - Created Within 30 Days ==========
 
[2014/11/14 14:30:57 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Gin\Desktop\OTL.exe
[2014/11/13 18:19:30 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Mozilla Firefox
[2014/10/23 07:34:56 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Silverlight
[2014/10/23 07:00:16 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome
[2014/10/16 13:37:21 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Mozilla Maintenance Service
 
========== Files - Modified Within 30 Days ==========
 
[2014/11/14 14:47:05 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2014/11/14 14:30:59 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Gin\Desktop\OTL.exe
[2014/11/14 14:20:23 | 000,009,920 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2014/11/14 14:20:23 | 000,009,920 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2014/11/14 14:17:52 | 000,729,268 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2014/11/14 14:17:52 | 000,626,772 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2014/11/14 14:17:52 | 000,107,454 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2014/11/14 14:11:35 | 000,000,888 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2014/11/14 14:11:25 | 000,000,892 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2014/11/14 14:11:11 | 3046,813,696 | -HS- | M] () -- C:\hiberfil.sys
[2014/11/13 17:58:54 | 000,406,808 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2014/11/13 02:00:06 | 000,007,605 | ---- | M] () -- C:\Users\Gin\AppData\Local\Resmon.ResmonCfg
[2014/10/23 14:03:36 | 000,002,285 | ---- | M] () -- C:\Users\Gin\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2014/10/16 13:37:23 | 000,001,153 | ---- | M] () -- C:\Users\Public\Desktop\Mozilla Firefox.lnk
[2014/10/16 05:23:30 | 000,122,584 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys
 
========== Files Created - No Company Name ==========
 
[2014/11/13 02:00:06 | 000,007,605 | ---- | C] () -- C:\Users\Gin\AppData\Local\Resmon.ResmonCfg
[2014/10/23 07:00:16 | 000,002,285 | ---- | C] () -- C:\Users\Gin\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2014/10/23 06:58:41 | 000,000,892 | ---- | C] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2014/10/23 06:58:24 | 000,000,888 | ---- | C] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2014/10/16 13:37:23 | 000,001,165 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
[2014/10/16 13:37:23 | 000,001,153 | ---- | C] () -- C:\Users\Public\Desktop\Mozilla Firefox.lnk
 
========== ZeroAccess Check ==========
 
[2009/07/13 23:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2014/03/24 21:43:12 | 014,175,744 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2014/03/24 21:09:54 | 012,874,240 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 20:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 07:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 20:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
 
========== LOP Check ==========
 
[2011/08/12 01:01:51 | 000,000,000 | ---D | M] -- C:\Users\Gin\AppData\Roaming\ooVoo Details
[2014/08/05 15:42:18 | 000,000,000 | ---D | M] -- C:\Users\Gin\AppData\Roaming\Settings Manager
[2011/07/30 07:34:12 | 000,000,000 | ---D | M] -- C:\Users\Gin\AppData\Roaming\Zeon
 
========== Purity Check ==========
 
 

< End of report >
 

 

 


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#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,024 posts
  • MVP
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Open the file Procexp.txt on your desktop and copy and paste the text to a reply.
 
 
 

 
Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
 
Reboot. 
 

 
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
 
* System
4. Under 'Select type to list', select:
* Error
* Warning
 
 
Then use the 'Number of events' as follows:
 
 
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
 
 
Please post the Output log in your next reply then repeat but select Application.
 
 

Get the free version of Speccy:
 
http://www.filehippo...download_speccy  (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Download, Save and Install it.  Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  (It will be near the top about 10 lines down.) Attach the file to your next post.
 

 
Please download Farbar Recovery Scan Tool and save it to your Desktop. 
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. 
 
  •  
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 
  • Press Scan button. 
  • It will produce a log called FRST.txt in the same directory the tool is run from.  
  • Please copy and paste log back here. 
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. 
  •  
     
    Let me know if any of the links do not work.
     
    Ron
     

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