[maskedwarrior]

Hi there. I - like a few others it seems - have a pc infection (or symptom of past infection?) which is blocking access to Avast Free Edition and has disabled it from running at all. If I try and run it a message pops up saying: 'This program is blocked by group policy. For more information contact your sysem administrator'. I cannot delete the software in control panel either,  a message pops up saying: 'You do not have sufficient access to uninstall Avast - contact your admin'.

I want to be sure this is disinfected properly so thought it best to approach you before I tinker and possibly make it worse?!

Thanks very much for your time. My log is attached!
Tony

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Hi, there is no log apparent

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[Essexboy]

Hi, there is no log apparent

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[maskedwarrior]

Hi there. Someone at Avast is helping me now. ANd as the logs didn't attach anyway I shall apologise for the trouble caused this time and see if Avast guy can help at this point. Thank you so much. I can start a new thread if it all goes pear-shaped. Once again, thanks. Tony

[maskedwarrior]

ha I think avast guy is you Essexboy - either that or your identity's been thieved! Thanks for your help :-)

[Essexboy]

Yep 'tis I

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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