I am using a Dell Dimension 8300, Windows XP Home and Samsung CD-R/RW SW-252s and a Samsung DVD-ROM SD-616e.
I went into the registry and deleted the upperfilters and lower filters from the IDE drives. That got rid of the yellow exclamations points next to the drivers, but neither would still work. I un-installed both drivers then re-installed them. That allowed me to view DVD's and for my CD-R/RW to read CD's like Encarta. But I still couldn't get any audio CD's to play.
I checked to see if the removable media drive was being indexed, it was not. I downloaded firmware from the Dell website, I got a message telling me that the firmware was not compatible with my devices. I restored Sound Blaster Live! defaults, no luck. I reset my BIOS defaults and cleared my NVRAM, nothing. I removed the IDE controllers in safe mode and then re-installed them. I confirmed that DMA was enabled for both drives. Then I ran the Dell Diagnostic self test disk and all drivers passed.
After all of this, I was able to get Windows Media 10 to burn/rip/play my audio CD's, but when I run Dell Jukebox MusicMatch and Sonic, I still get an error message that no CD/DVD devices could be found. So I un-installed both software and re-installed them, but I still get the same error messages.
Does anyone have any ideas of why MusicMatch and Sonic still won't recognize my CD/DVD devices after all of this work??? Does anyone have any suggestions of other steps to take to get my drives recognized? I am at a total dead end. I could really use some help.
Edited by Boyo, 12 June 2005 - 12:00 PM.