Since the IE11 issue seems to be going well, I think we should remove our tools and let you go your way.
Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks. Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
- Download Delfix from here to your desktop and double click it to start the program
- Ensure Remove disinfection tools is ticked
- Activate UAC
- Create registry backup
- Purge system restore
- Reset system settings
- Click Run
- The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
You can delete
any log files
left on your desktop
as these are no longer needed.Keep Windows Updated
Microsoft issues updates to Windows to close vulnerabilities as they are discovered. Staying updated helps protect your system from current exploits.
Keep other Important Programs Updated
- Click Start and then click Control Panel.
- Click on the View by: in the upper right corner and select Large Icons (you can change this back later if you like).
- Scroll down and click on Windows Update.
- Click on Change settings.
- Under Important Updates, click on Install updates automatically (recommended).
- Select (click on) the other options on this page.
- Select a day and time to have windows install the updates.
- Click on Ok to change the settings.
- If you want to change the view of the Control Panel display, click on the View by: in the upper right hand corner and select an option you prefer.
Along with keeping Windows updated, it is a good idea to keep important programs updated
. Java and Adobe Reader
both need to be kept updated to the latest versions
; malware writers utilize exploits in the unpatched versions to their advantages.Java
Most security experts and the US CERT
(part of the US Homeland Security) now recommend that users uninstall Java from their systems; if you don't have any programs that need Java on your system, you are safe to do this. You can read some of the articles on this here
. I strongly suggest you uninstall Java unless you need it run certain software; in that case I would recommend that you disable or unplug Java from your web browsers and only enable it when you need it.
I see that you do not have Java on your system, so I will leave this section on unpluging Java from your browsers just in case you need Java for something else later.To disable / unplug Java in your browsers:Adobe Reader
Adobe Reader is the second most targeted (by malware) common software. If all you ever do with Adobe Reader is view PDF files, then please consider replacing it with a lighter, free PDF reader that is not exploitable. One that we recommend is Sumatra PDF
.To update Adobe Reader:
Consider a program that will check for out-of-date programs on your system
- Launch your Adobe Reader.
- Click Help and then click on About Adobe Reader from the menu list.
- If the version is 11.0.04 then you are up to date. If it is less than this and you are keeping Adobe Reader, you should update to the latest version.
- The best place to get Adobe Reader is from Adobe (click on Adobe to go there now).
- Click on Download in the menu bar on top of the Adobe web page.
- Click on Adobe Reader in the list on the right hand side of the page.
- On the next page, click on the check mark (to turn it off) beside the option to include the McAfee scanner in the download and install. Make sure the check is NOT marked (this is another example of Foistware).
- Click the Install Now button and follow the directions on next page.
- If you are prompted to Save the installer file, choose to save it to your desktop. Once it is saved, right click on the file and select Run as Administrator.
- When the installation is finished, you can delete the installer file on your desktop.
Some programs don't have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Update Checker
from FileHippo.com (you can get the software from here
and read more about it on the same page).You are now done! Now some information on programs to help keep you safe:
First, an Antivirus program
. You NEED
one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time
as having more than that will cause system problems. Here are some free ones to check out:Microsoft Security EssentialsAvast! Free Antivirus
Next, a firewall
is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on
(Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:Emsisoft Online Armor
- installs as trialware which converts to freeware in 30 daysZone Alarm Free Firewall
- installer includes foistware so read the options very carefully
I noticed that in your case you have Norton Internet Security which has Anti-Virus and Firewall combined in one product. That is fine but your version of NIS is at least a couple of years old. While there may be personal issues as to why you stayed with this version, I would urge you to consider updating to the latest version available for you system to take advantage of the newest protection and detection capabilities. You can check for the latest version at the Norton Update Center
; directions are available there also.=== options ====Unchecky
is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.CryptoPrevent
is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here
Also, consider keeping MalwareBytes Antimalware
in your arsenal of safe keeping programs. Use the free version
(not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week
Lastly, if you use Firefox
as your main web browser, consider adding the NoScript
add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.
Also, please visit this guide How to Harden Your Browser Against Malware and Privacy Concerns
to find some great advice on hardening your browsers for better protection. With Poweliks being spread by drive-by downloads, this should be a must for everyone. It may not stop all malware but it will certainly help.
You may also find some information and tips at this thread:How did I get infected in the first place?
andCOMPUTER SECURITY - a short quide to staying safer online
I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!