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Need Help exterminating malware

malware

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#31
zep516

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What exact error do you see when you try and open those folders ?
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#32
danaS

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And the recycle bin is locked


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#33
danaS

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Location is not available

C:\Users\Public\Documents\My Music is not accessible.

Access is denied.

OK button


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#34
danaS

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I'm not allowed to empty the recycle bin!


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#35
zep516

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And what does the recycle bin error say exactly ? access denied or what ?
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#36
danaS

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Empty Recycle Bin is dimmed out, I'm unable to empty it.  I can double click on it and the following contents:

 

HP_TOOLS

Local Disk

Recovery

 

(well, seems I don't want to delete any of that)


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#37
zep516

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I don't know why those items are in the recycle bin, can you right click them and choose restore.
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#38
zep516

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This user is going to reinstall software.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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