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Unable to download anything! Please help!

Chrome Windows 7 Mozilla Firefox

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#31
Liv Scott

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Hi Ron,

 

I just sent you an email with the dropbox link! I attempted to start Procmon, download fail, and stop capturing as close together as I could, but it still came out to 42MB!


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#32
RKinner

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Thanks.  I am downloading it now.


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#33
RKinner

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May have found something or I may be barking up the wrong tree.  Copy the next two lines:

 

dir /a "C:\Users\Livsie\AppData\Local\Google\Chrome\User Data" > \junk.txt
notepad \junk.txt
 
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Yes.  Right click and Paste or Edit then Paste and the copied lines should appear.
Hit Enter if Notepad does not open.  Copy and paste the text from Notepad.
 
On mine this looks like this:
 
 
 Volume in drive C has no label.
 Volume Serial Number is 2352-6AF2
 
 Directory of C:\Users\Ron\AppData\Local\Google\Chrome\User Data
 
12/16/2014  09:54 AM    <DIR>          .
12/16/2014  09:54 AM    <DIR>          ..
09/29/2014  09:30 AM            86,427 2AD4.tmp
05/12/2014  11:48 AM            71,819 86BF.tmp
12/16/2014  07:53 AM           206,181 Certificate Revocation Lists
12/16/2014  09:55 AM    <DIR>          Default
12/06/2013  08:25 PM           440,949 en-US-3-0.bdic
11/20/2014  12:11 AM    <DIR>          EVWhitelist
12/04/2013  10:27 PM                 0 First Run
12/16/2014  09:54 AM           100,095 Local State
12/16/2014  07:47 AM                 0 lockfile
07/28/2014  04:20 PM               128 nacl_validation_cache.bin
07/11/2014  09:58 AM    <DIR>          PepperFlash
11/21/2014  11:57 PM    <DIR>          pnacl
01/10/2014  11:00 AM    <DIR>          PnaclTranslationCache
12/16/2014  09:45 AM         6,211,184 Safe Browsing Bloom
12/16/2014  09:45 AM         1,558,844 Safe Browsing Bloom Prefix Set
12/16/2014  09:45 AM             6,144 Safe Browsing Cookies
12/16/2014  09:45 AM             4,640 Safe Browsing Cookies-journal
12/16/2014  09:45 AM           113,000 Safe Browsing Csd Whitelist
12/16/2014  09:45 AM         1,507,536 Safe Browsing Download
12/16/2014  09:45 AM            14,440 Safe Browsing Download Whitelist
12/16/2014  09:45 AM            38,676 Safe Browsing Extension Blacklist
12/16/2014  09:45 AM             1,352 Safe Browsing IP Blacklist
01/02/2014  12:17 PM               684 Service State
12/04/2013  10:27 PM    <DIR>          SwiftShader
12/02/2014  02:26 PM    <DIR>          SwReporter
10/08/2014  11:06 PM    <DIR>          WidevineCDM
              18 File(s)     10,362,099 bytes
              10 Dir(s)  925,823,905,792 bytes free
 
 
It appears that your Safe Browsing Download file may be much much bigger than it should be.  If this file is corrupt then that might explain why reinstalling Firefox fixed it.  Apparently Firefox likes to use the same info but stores it separately. 

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#34
Liv Scott

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Oh okay! Would you recommend me uninstalling and then reinstalling Chrome possibly?

 

 Volume in drive C is OS
 Volume Serial Number is B845-7168
 
 Directory of C:\Users\Livsie\AppData\Local\Google\Chrome\User Data
 
12/16/14  08:34 PM    <DIR>          .
12/16/14  08:34 PM    <DIR>          ..
12/09/14  11:15 PM    <DIR>          Avatars
12/16/14  05:07 PM           206,026 Certificate Revocation Lists
12/16/14  08:34 PM    <DIR>          Default
11/19/14  09:31 AM    <DIR>          EVWhitelist
10/12/12  11:58 AM                 0 First Run
12/15/14  01:05 AM    <DIR>          Guest Profile
12/16/14  08:34 PM           105,980 Local State
12/16/14  05:01 PM                 0 lockfile
07/16/14  10:41 PM    <DIR>          PepperFlash
11/22/14  11:11 PM    <DIR>          pnacl
11/27/13  03:18 PM    <DIR>          PnaclTranslationCache
12/16/14  08:34 PM         6,273,416 Safe Browsing Bloom
12/16/14  08:34 PM         1,571,782 Safe Browsing Bloom Prefix Set
12/16/14  07:35 PM             6,144 Safe Browsing Cookies
12/16/14  07:35 PM             2,576 Safe Browsing Cookies-journal
12/16/14  08:34 PM           112,960 Safe Browsing Csd Whitelist
12/16/14  08:34 PM         1,517,052 Safe Browsing Download
12/16/14  08:34 PM            14,392 Safe Browsing Download Whitelist
12/16/14  08:34 PM            38,624 Safe Browsing Extension Blacklist
12/16/14  08:34 PM             1,684 Safe Browsing IP Blacklist
09/12/12  04:33 PM                55 Service State
09/12/12  03:38 PM    <DIR>          SwiftShader
12/05/14  09:41 AM    <DIR>          SwReporter
01/09/13  10:38 PM    <DIR>          Temp
10/10/14  06:57 PM    <DIR>          Webstore Downloads
10/17/14  08:34 AM    <DIR>          WidevineCDM
              14 File(s)      9,850,691 bytes
              14 Dir(s)     941,154,304 bytes free

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#35
RKinner

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How about just creating a new user and logging on as the new user instead of reinstalling Chrome?

 

http://www.bleepingc...indows-vista-7/

 

See if the new user has the same problem.

 

Your output looks very close to mine so I'm probably barking up the wrong tree here.  It is strange tho that in your log the process reads the file many more times than mine does.


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#36
Liv Scott

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it appears that my installation of Chrome wasn't system-wide.

 

I merged scanon.reg, created a new User with full Admin privileges, installed Chrome there (which triggered it to be system-wide), and attempted to download a file-Virus Scan Failed again! This is so strange!


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#37
RKinner

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OK.  Barked up the wrong tree.  Will keep looking but may take a while.


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#38
Liv Scott

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Hi Ron,

 

So in the process of working on something else (attempted install of 8gb of RAM on my system to replace my 4gb which failed so I'm back to 4gb), I had to run Windows Repair, and that actually fixed Internet Explorer on my computer! So I thought to myself, "self, maybe a fresh install of Chrome would help" so I uninstalled Google Chrome and re-installed it-IT FIXED IT. I now have Scanon.reg merged, and all three of my browsers (Internet Explorer, Mozilla Firefox, and most importantly Google Chrome) are now able to download files without any issue.

 

I honestly have no idea what fixed it, Windows Repair or the fresh install of Chrome, but I wanted to make sure I told you asap!

 

THANK YOU SO MUCH!!! I'm so sorry that you spent so much time on this, but I'm so grateful for your help. You helped me solve so many other issues on my computer, including getting rid of AVG which had been the bane of my existence for a few years now. Thank you again, and Happy Holidays to you and yours

 

~Liv


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