[Becksy]

Hi, my system won't boot all the way. It hangs on aswrvrt.sys, it won't run in safe mode either. Need detailed instructions please. I'm not very computer literate. Thank you!

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   Becksy,

 

Can you post back and let us know the following: Do you have Avast as your AV protection. Do you have an XP or system installation disk specific to the computer concerned.

[phillpower2]

   Becksy,

 

Can you post back and let us know the following: Do you have Avast as your AV protection. Do you have an XP or system installation disk specific to the computer concerned.

[Becksy]

Hi, yes I have avast on my system as protection. No I don't have an installation disc specific to the computer concerned.

[phillpower2]

I am aware that you said the computer will not run in Safe Mode either but can you boot to Safe Mode with Command Prompt, if yes, restart the computer and do so, at the command prompt type in the following command chkdsk c: /r this may take many hours to run but you must leave it to finish even if it appears to hang for a while.

[Becksy]

When trying to boot in safe mode with command prompt it hangs at the problem file aswRvrt.sys then tries to reboot again (brings me back to the "start windows normally screen". Thanks

[phillpower2]

See if you are able to repair XP from the Recovery Console, see below for how to create a disk to get the Recovery Console installed and a link below that which provides information how to use the Recovery Console to repair XP

Please download ARCDC from Artellos.com.

• Double click ARCDC.exe
• Follow the dialog until you see 6 options. Please pick: the exact version of XP that you presently have installed.
• You will be prompted with a Terms of Use by Microsoft, please accept.
• You will see a few dos screens flash by, this is normal.
• Next you will be able to choose to add extra files. Select the Extra Files.
• Please copy the codebox below into the text area.
  

  Quote

  C:\windows\system32\userinit.exe

• The last window will allow you to burn the disk using BurnCDCC

Your ISO is located on your desktop.

 

How to use the Recovery Consolehttp://support.micro...7654#howtouserc

[Becksy]

Ok I've created the disk and I've read how to use the recovery but I find that all a bit confusing. What exactly am I supposed to do? Do I have to enter any command prompts to diagnose and repair my pc? As it says in step 5 of how to use the recovery: At the command prompt, type the appropriate commands to diagnose and repair your Windows XP installation.

[Ztruker]

The one you need to run is what Philpower2 posted: chkdsk c: /r

 

Be patient as it takes awhile to run.

 

Let it run to completion. If it fixes anything, run it again and repeat as needed until you get a clean run. Then try booting to Safe Mode and do a System Restore to a week or so prior and see if that fixes the problem.

[Becksy]

It won't accept chkdsk c:/r when I type that in I get a message saying something along the line of it not being a valid command. It works ok when I just type chkdsk. Am I doing something wrong? I've tried the command with and without spaces. Chkdskc:/r and chkdsk c:/r

[Becksy]

I forgot to mention that when the check disk is complete it says. Chkdsk found 1 or more errors on the volume.

[phillpower2]

Thanks Ztruker   

 

Becksy

 

From the Recovery Console can you type chkdsk /f /r and press Enter if this does not work try running the chkdsk that you did a couple more times and then try again.

[Becksy]

Ok check disk finished I ran it a few more times and it said it was finished repairing. I've bedn able to access system restore and while trying to restore to a date last week something went wrong during the process and when I rebooted my pc it said that system restore could not finish because of an improper shut down. Now when I access system restore it only gives me 2 days in September and 1 day in December (today) to choose as my restore point. When I accessed it earlier there were many restore points I could choose from I tried to pick the dates in September to restore to but system restore doesn't seem to want to work. When I pick the date and click "next" nothing happens. Any ideas of how I can fix this pls? Thank you for your help

[phillpower2]

It would have been better if you had not done anything other than running chkdsk and then posting back, this because the restore point/s tried could have set the computer back to when it had the aswrvrt.sys problem.

 

What is the situation with the computer at present and can you tell us of anything that you may have tried since.

[Becksy]

The computer boots up ok. I haven't tried anything since trying to do the restore and removed the password from my user account.

[phillpower2]

Well that is better news than I thought, after reading your reply #12 I feared the worst thinking that it would still not boot up 

 

Do you still have Avast installed and is it up to date, I ask because an Avast update was responsible for the aswrvrt.sys problem.

 

 

Manually create a new restore point following the steps below courtesy of MS, do this then post back with an update;

 

To set up a restore point, follow these steps:

1. Close any programs that are open.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. The System Restore Wizard opens.
   
   Note If the System Restore Wizard does not open, the System Restore feature may be turned off. To turn System Restore on, see the "More Information" section in this article.
3. Click Create a restore point, and then click Next.
4. In Restore point description box, type a description for the restore point. Use a description that is easy to understand. If you are creating a restore point before you install specific software or hardware, you could use that information in the description.
   
   Note The date and time are automatically added to your restore point. Therefore, you do not have to use them in your description.
5. Do one of the following:
   • To finish creating this restore point, click the Create button. The System Restore Wizard notifies you when the restore point is created.
   • To stop creating a restore point and to return to the Welcome to System Restore page, click the Back button.
   • To stop creating a restore point and to exit the System Restore Wizard, click the Cancel button.
6. When you are finished, click the Close button.

Congratulations! You have successfully created a restore point, and you are finished. 

Notes

• Windows XP automatically creates system restore points every day. Typically, it creates restore points before a program or a hardware device is installed.
• If you install a program, but then later you use a restore point that was created before you installed that program, the program will no longer work. If you want to use the program again, you must reinstall it.
• System Restore differs from uninstalling a program. To completely remove a program, you must remove the program by using Add or Remove Programs in Control Panel or by using the program's own uninstall program. For more information, search for the help topic "Change or remove a program" in Windows XP Help and Support.