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Firefox keeps collapsing


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#16
zep516

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OK.

Is Norton Anti Virus I think it's Norton 360, is that still acting up ? and Firefox too.
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#17
RedSuedePump

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Hi,

 

I switched off Norton in order to use JRT. However, I've now switched it back on and it has a red cross on the toolbar icon.

 

Previously, if I left the computer on for long enough, Norton would encounter a problem and shut down.

 

Because of this, I was nervous about having an internet connection an hence took out the WLAN stick, so I haven't used Firefox for a while.

 

Can give it a go if you wish.

 

RSP


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#18
zep516

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Norton would encounter a problem and shut down.


I'd like to consider uninstalling and reinstalling Norton. Do you have your Norton disc ? How long have you been using Norton ? It's up to date subscription wise ?
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#19
RedSuedePump

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Can be done if you want.

 

I've has Norton since about 2008 and buy and install a new disc March/April every year. I'm sure I can dig out the disc if necessary.

 

By the way, if I doble click on the Norton icon, it says the anti-virus might be out of date. not surprising I guess, since I've disconnected from the internet.

 

RSP


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#20
zep516

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Yes I'd like to reinstall Norton just in case it's a problem. Sometimes it can go bad and cause additional problems.

I would follow these instructions, that is using the Norton uninstall tool ETC.

https://support.nort...erProfile_en_us

Then up date the virus definitions and get Norton where it should be, up to date an running.

I'm still thinking about the start button, it does not appear to be Malware related, running System file checker is one thought that comes to mind.

While you work on Norton I'll review the log reports again to double check things.

Joe
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#21
RedSuedePump

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Hi,

 

Norton now uninstalled and reinstalled, with a green tick on the toolbar icon and the computer back online.

 

Whilst online, I checked a couple of websites and all of a sudden Firefox crashed. The error message didn't say anything useful, although I was invited to send a crash report (which I didn't).

 

Could Firefox itself be the problem?

 

RSP


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#22
RedSuedePump

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This is strange,

 

I just switched the computer on this morning and double clicked on the Firefox icon. It crashes now immediately on opening. In addition, in spite of deinstalling and reinstalling Norton yesterday, the Norton icon no longer appears on the tool bar. When I double click on the Norton desktop icon, nothing happens.

 

I can't open Word files any more (having used it successfully for years on this machine), if I try to pen one it then tries to install Word, which is already on there.

 

I think it's almost unuseable now.

 

Would appreciate your advice.

 

RSP


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#23
zep516

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Go to Start, then to Run, and type in "SFC.EXE /SCANNOW" (without the quotes - and with a space between the SFC.EXE and the /SCANNOW). The press Enter.

Let me know how that goes.

Joe
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#24
RedSuedePump

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Hi,

 

Have tried it. After a while, the computer requests that I insert the Windows XP CD to copy files ino the DLL cache.

 

I inserted the Windows XP disc that came with the computer and it doesn't like it because the CD I have is the home edition. I can only conclude that the disc I have wasn't actually installed.

 

Should I try to get a copy of Windows XP Professional? The problem is, I bought the computer in France and all the software I have is in French....hence I need Windows XP Professional, French version?

 

Or can XP be downloaded from the internet for free (being as it's now out of date)?

 

RSP


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#25
zep516

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Hello,

I'd rather see you get a new computer. We already did a system restore to try and stabilize and it and failed. I can't guarantee system file checker will work. From what I see and my experience it's an old computer and tired, Id get my data off it now if you have important files, pictures, etc.

Do you do E-Bay ? There's a pro addition in french for 19.00
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#26
RedSuedePump

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Hmm, tough decision time.

 

I've had the computer since December 2007 and its been fantastic until just recently. I was hoping it still had plenty of life left in it.

 

Is a life beyond seven years a bit too much to expect of a computer? Do you think it might be an idea to speak to a local specialist, get some of the components upgraded so that it can run a more current version of Windows (although I really don't like the more recent versions) and carry on as usual?

 

Would appreciate your thoughts.

 

RSP


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#27
zep516

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Is this a desktop model ?
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#28
RedSuedePump

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Yes.


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#29
zep516

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Have you looked inside lately and cleaned it out of dust especially if it sits directly on the floor like mine.

http://www.howtogeek...sktop-computer/

Do you think it might be an idea to speak to a local specialist,


You could do that. I think there there answer would be you might be better getting new. Hard for me to tell with seeing it and knowing exactly what's inside and it also deviates from my specialty if you will and that's removing Malware files.

My desktop is old too, started out with Vista, then ran the windows 7 test version for a year and finally installed win 7. My nephew built it as that gets a bit out of my league an knowledge.

Joe
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#30
zep516

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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