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Malware Removal; Assistance Request [Solved]


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#1
Mashburn

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Hello,

 

My computer is demonstrating very high CPU usage on a Windows 7 machine.  As I type this, it's hovering in the 97% to 99% range.  So, I installed MalwareBytes to see if I could learn anything.  It's pretty regularly blocking potentially malicious sites.  Such as...

 

  • 95.215.1.57
  • 88.214.193.11
  • searchnet.blinkxcore.com (66.45.56.109)
  • (there is one more I don't have the specifics for)

 

I also get notices from Norton that Com Surragate is causing high CPU usage.

 

I read over the instructions and then downloaded OTL and it created the log I've pasted below the hashtags.  I also pasted Extras.Txt below the second set of hashtags.

 

I await your instructions with appreciation.

 

Regards,

 

John

< text files deleted >


Edited by Mashburn, 25 November 2014 - 08:29 AM.

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#2
Essexboy

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Hi there I will need to run a different scan tool to confirm my thoughts

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select additions at the bottom
  • Press Scan button.
    frst.JPG
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please attach both logs generated.

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#3
Mashburn

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Thank for taking a look Essex.

 

 

< text files deleted >


Edited by Mashburn, 25 November 2014 - 08:30 AM.

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#4
Essexboy

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Let me know if this cures your problem

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

HKU\S-1-5-21-658392612-3131953423-1402788510-1001\...A8F59079A8D5}\localserver32: rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 239 more characters). <==== Poweliks!
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR HKU\S-1-5-21-658392612-3131953423-1402788510-1001\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\.DEFAULT -> DefaultScope {209590BD-4148-4C91-BFAA-D4EFD831624C} URL =
SearchScopes: HKU\S-1-5-21-658392612-3131953423-1402788510-1001 -> {209590BD-4148-4C91-BFAA-D4EFD831624C} URL =
SearchScopes: HKU\S-1-5-21-658392612-3131953423-1402788510-1001 -> {80937918-0641-4256-B881-C20066DEF21E} URL =
BHO-x32: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
BHO-x32: No Name -> {5BDE3F24-D7B3-40D9-BD31-D1CFF12C47B4} -> No File
BHO-x32: No Name -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> No File
Toolbar: HKU\S-1-5-21-658392612-3131953423-1402788510-1001 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - No File
CustomCLSID: HKU\S-1-5-21-658392612-3131953423-1402788510-1001_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32 -> rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 247 more characters). <==== Poweliks?
Task: {21DD5CE2-6D2C-45A7-8D1A-E059419B4E8D} - \ProgramRefresh-ATFST No Task File <==== ATTENTION
Task: {6EA2DCDB-9550-4886-982E-1CBC47589CA7} - System32\Tasks\Scheduled Update for Ask Toolbar => C:\Program Files (x86)\Ask.com\UpdateTask.exe [2013-02-02] () <==== ATTENTION
Task: {D1DC5BBA-06B4-47A5-981B-0C832FC9A68D} - \ProgramUpdateCheck No Task File <==== ATTENTION

EmptyTemp:
CMD: bitsadmin /reset /allusers


Save this as fixlist.txt, in the same location as FRST.exe
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

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#5
Mashburn

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Hello again,

 

I can see some changes, but it does seem like there are no Malware Malicious Warnings popping up.  One thing that is gone is the Windows 7 "Health" Monitor which typically starts up with the computer is now gone.  Is there an issue if I figure out how to make that reappear? 

 

Here is the last log file and I will do the AdwCleaner step now.

 

< text files deleted >


Edited by Mashburn, 25 November 2014 - 08:30 AM.

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#6
Mashburn

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Hello,

 

I have not taken any action in response to this report, pending your feedback.

 

Every looks good so far.

 

Regards,

 

John

 

< text files deleted >


Edited by Mashburn, 25 November 2014 - 08:31 AM.

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#7
Mashburn

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Hello Essex,

 

I attached the files you requested in the above posting.  I have no idea what time zone you're in.

 

As it appears we may be closing out this assistance request, I want to ask two questions...

 

[1]  I miss the CPU/Memory/HD gadget I used to have running and it got deleted in the clean-up.  Any suggestions?

[2]  Is there anything I can do to monitor, limit, protect, prevent this from happening again?

 

Thank you,

 

John


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#8
Essexboy

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Delete all the elements that AdwCleaner has found

I cannot at the moment see how the gadget was disabled
Could you open the sidebar and see if it is still present http://windows.micro...windows-sidebar

How is the computer behaving now ? Once you are happy I will tidy up and give some recommendations :)
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#9
Mashburn

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Hello,

 

I confirmed last evening the computer is running perfectly, CPU is 1 to 5% at idle.  There are no more Malware messages.  To say that I'm happy is an understatement.  You definitely helped me and I appreciate it bigtime. 

 

Please advise tidy up steps and recommendations.

 

With sincere thanks,

 

John


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#10
Essexboy

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:cheers: Thank you for the donation it is gratefully accepted

Were you able to get the gadget back ?



Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

delfix.JPG


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
javara.JPG


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#11
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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