[BrianDrab]

Excellent. So now we know the bulk of the space is in the User profiles which is what I would expect. Hit the plus sign to the left of the Users folder and do the same thing (document the stats for the users that are listed).

 

Thanks.

 

Note: This tool has a menu option named Clean Up. Please don't use this option as you can accidentally delete critical files preventing your machine from booting.

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ok, when i go into my husbands profile his coputer info says 95.9 gb free

mine now says 94.2 gb free

Edited by nonosma, 03 December 2014 - 10:48 AM.

[nonosma]

ok, when i go into my husbands profile his coputer info says 95.9 gb free

mine now says 94.2 gb free

Edited by nonosma, 03 December 2014 - 10:48 AM.

[BrianDrab]

That's fine. We still need to clean up more space. Can you follow the steps in my previous post? This will help us identify where we need to look to clean up more.

 

Thanks.

[nonosma]

ok.

[nonosma]

public 40.8%  67.1gb  46,995  445,472 files  1,523 sundirs

 

myriam 35.7% 58.6 gb 13,242 items 11.845 files 1397 subdirs

 

mom 16.1% 26.4 gb  7944 items 6848 files 1096 subdirs tried deleting this file about 4 times now. still won't go away.)

 

nightmare feast 7.4% 12.2 GB 9803 items 9395 files 408 subdirs

 

hedev 0.0% 41.2mb  42items 32 files 10 subdirs (have NO idea what this one is)

 

Brian 0.0%  19.3 MB 589 items 199 files 390 subdirs

 

Noah  0.0%  16.9 mb 147 items 31 files

 

default 0.0 %   3.8 mb 133 items 65 files 68 subdirs

 

 

updatus user 0.0% 2.4 mb 11items 9 files 2 subdirs

[BrianDrab]

Excellent. Now click on the plus sign next to the Public folder and provide the stats for the top 4 folders.

 

Also open up the myriam folder and provide the stats for the top 4 folders.

 

Thank you.

[nonosma]

public

 music 40.7% 27.3gb 6055 items 5986 files 69 subdirs

 

sony online ent. 34.6% 23.2 gb 40257 items 38877files 1380 subdirs

 

games 11.2% 7.5 gb 132 items 115 files 17 subdir

 

pictures 10.1% 6.8 gb 362 items 347 files 15 subdir

 

videos  3.2% 2.1gb 6items 5files 1 sundir

[nonosma]

Myriam ( which is mine of course)

 

desktop 98.6% 57.8 gb 5813 items 5701 files 112 subdirs

 

app data 1.3% 791.6mb 7299items 6043 files 1256 subdirs

 

downloads 0.0% 19.8mb  19 items 19files 0 subdir

 

files 0.0% 2.8mb 7items 7files 0subdir

[BrianDrab]

That's exactly what I needed. I'll be back to you with next steps. Thank you.

[BrianDrab]

Thanks for the information. That gave me enough to go on. Please follow the instructions below and provide the log.

 

Step#1 - FRST Fix
 
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.  fixlist.txt   93bytes   168 downloads
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator. The program will check for a new version and if found will update itself. Please allow the update.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

[nonosma]

ok, I will, but, I am transferring a bunch of photos to a flash drive so I can delete them on here.

Also, I just purchased 8 gb of ram.

Will that help at all?

Should I install ram before or after the FRST scan?

[BrianDrab]

Also, I just purchased 8 gb of ram.

Will that help at all?

Should I install ram before or after the FRST scan?

 

 

You already have 6GB of RAM which appears to plenty. Let's please not put the RAM in until we have finished. That unnecessarily complicates things. Thank you.

[nonosma]

ok

[nonosma]

wouldn't save post, maybe to long? I don't know, but I attached it.

[BrianDrab]

Yes probably too long. I don't see it attached. Can you try again? If it's too large to attach you can use a service such as https://www.sendspace.com/ or OneDrive or DropBox. With these services you upload the file to them and provide a link to the attachment.

 

Let me know if you need assistance.

 

Thanks.