[cigos]

I am running Windows 8.1 on a desktop  A55BM -K supplied by CSL computers.

 

Having a problem with Bluetooth and wished to check the settings.  However,

when I click on the Change Pc settings via the charms I get a flash of the blue

screen with the cog symbol in the centre then it disappears immediately.  Any

further clicks produces the same result.    I am therefore unable to use a new

wireless speaker I have just purchased or to check any settings.

 

I also have a laptop with Windows 8.1 and am able to access the settings there

without problems.

 

Anyone offer any comment or solutions?

 

Kind Regards, Cigos 

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Hello Cigos,

 

Try a System Refresh, this will not affect your personal data in any way but can repair/restore bad settings;

 

To refresh your PC

 

Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

 

Tap or click Update and recovery, and then tap or click Recovery.

 

Under Refresh your PC without affecting your files, tap or click Get started.

 

Follow the instructions on the screen.

[phillpower2]

Hello Cigos,

 

Try a System Refresh, this will not affect your personal data in any way but can repair/restore bad settings;

 

To refresh your PC

 

Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

 

Tap or click Update and recovery, and then tap or click Recovery.

 

Under Refresh your PC without affecting your files, tap or click Get started.

 

Follow the instructions on the screen.

[Ztruker]

A refresh will lose most programs you installed though unless you have created a new Refresh image:
 
Refresh Windows 8 - Create and Use Custom Recovery Image
 
You could try some of the steps shown here:

Apps and Tiles Not Working or Responding: Fix in Windows 8

[cigos]

Thanks for the reply Phillpower. Unfortunately I cannot refresh as I am unable to access
the recovery because the 'Change pc settings' will not connect.

I always appreciate any efforts made by contributors.

Kind regards, Cigos

[phillpower2]

Try SFC following the steps provided by MS here

 

You are welcome btw 

[cigos]

I have used the SFC in normal and safe mode. The result says that there are corrupt files, some of which were unable to be corrected.
I have looked at the logs but they are quite complicated. I have, however, been pointed towards an examination of the enabled/disabled
settings so they will be my next move.

Thank you,

Cigos

[phillpower2]

Keep us posted on any progress if you will 

 

BTW: It is sometimes necessary. to run SFC 4 or 5 times before all errors are corrected

[cigos]

Keep us posted on any progress if you will 

 

BTW: It is sometimes necessary. to run SFC 4 or 5 times before all errors are corrected

 

Keep us posted on any progress if you will 

 

BTW: It is sometimes necessary. to run SFC 4 or 5 times before all errors are corrected

I have scanned three times in safe mode and once in normal boot, to no avail.  I've had a look at 

the registry after seeing some advice on a forum.  Not quite sure whether it is of any use but I

have attached a picture of the values of 'Explorer'.

 

Cigos

[phillpower2]

Best Answer

Download then run Windows Repair (All In One) from here disregard the malware information there but definitely create the recommended new restore point.

 

I know that SFC has been run but it needs to done as part of the AIO repair procedure.

 

Please note that it is not advised that you follow the guidance of more than one one forum, if something were to go wrong it could lead to a blame game and we don't want that, stick with one forum and as a courtesy let the other/s know that assistance is no longer required.

[cigos]

It was pure chance that led me to the site which was explaining the part that the registry might play.  I am not going

in that direction as it probably beyond me.   I am happy that we will eventually cure the problem.  I will follow the

latest advice and see how we get on.

 

Thanks again, Cigos

[phillpower2]

You are welcome and a wise decision 

[cigos]

I followed the AIO process to the letter and was impressed by the content.

 

When I restarted; hey presto!,  problem solved. Settings available.

 

Most grateful for your patience and your knowledge. I admire anyone

 

who will voluntarily make the effort to help us old stagers.

 

Kindest regards,  Cigos

[phillpower2]

You are most welcome Cigos 

 

Glad we could help and thank you for the follow up