[dbreeze]

FIRST >>>>
 
Just need to be sure that MBAM removed what it finds ....

• Please start Malwarebytes' AntiMalware and update the database if it says it needs it.
• The scan may take some time to finish, so please be patient.
• If any malware is found, make sure that everything is checked, and click Remove Selected.
• When the scan is complete, click View detailed log >> to view the results.
• 
• The report screen will open
• 
• At the bottom click on Export and select as txt file, save the file to your desktop and click OK.  When the export is complete, select OPEN.
• 
• The log file will be opened in your default text file viewer (usually Notepad); select the whole text (Ctrl + A) and copy (Ctrl + c) it to paste here in a reply.

 

SECOND >>>>

ESET Online Scanner:

Note: You will need to disable your current installed Anti-Virus for the duration of the online scan, how to do so can be read here. Also, please note that this scan can take a while to run.

• Please go here to run the scan and click on Run ESET Online Scanner
• 
• The next screen will be the ESET Online Scanner installer
• 
• Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer and select Save File
• 
• Save the file to your desktop; you should see a file like this when the download is finished
• Double click on this to start the installation of the ESET Online Scanner
• In the new window that appears select the option YES, I accept the Terms of Use then click on Start
• 
• Now in the Computer scan settings window that appears:-
• Make sure that the option Enable detection of potentially unwanted applications is selected.
• Now click on Advanced Settings and configure the options as follows:
  • Remove found threats is Not checked
  • Scan archives is checked
  • Scan for potentially unsafe applications is checked
  • Enable Anti-Stealth Technology is checked
• Now click on: Start
• 
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• 
• When completed the Online Scan will begin automatically.
• 
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed, if any malware was detected, the summary screen will show a warning.
• 
• On the Scan results detail window, select to Export to text file, name the file ESET scan results.txt and save it to your desktop.
• 
• Click <<Back once the file is saved, select 'Uninstall application on close' and click on Finish.
• 
• Use Notepad to open the logfile you save on your desktop.
• Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!




Information to Reply with >>>>

• The MBAM cleaning log.
• The ESET Online Scanner log.
• Is the system running better now or just when the Fixlist was run?

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Are you still needing any assistance with this issue?

[dbreeze]

Are you still needing any assistance with this issue?

[goosew_108]

Hey Dbreeze, 

I still would love assistance. I'm just frequently out of town, I was trying to get my sister to the house to run these instructions but she bailed on me. I was wondering, would it be possible for me to PM you when I return home on the 25th and continue the process then? I'll be home for two weeks at that point so I can speedily keep going with the cleaning--- which has been proving effective. 

[Dakeyras]

Hi.

dbreeze us currently unavailable and I am covering for him...

I appreciate real life comes first and I have no problem reopening this topic upon your return. Merely send myself a PM, thank you.