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Memory spike; slow laggy computer; require assistance

malware google chrome popups slow

  • This topic is locked This topic is locked

#16
dbreeze

dbreeze

    Trusted Helper

  • Malware Removal
  • 2,213 posts

FIRST >>>>
 
Just need to be sure that MBAM removed what it finds ....

  • Please start Malwarebytes' AntiMalware and update the database if it says it needs it.
  • The scan may take some time to finish, so please be patient.
  • If any malware is found, make sure that everything is checked, and click Remove Selected.
  • When the scan is complete, click View detailed log >> to view the results.
  • 386d1e7f-0e85-4425-b4dc-fa8ad24a4855_zps
  • The report screen will open
  • a50e2fb7-0c07-4ff6-917c-19e7329dab8a_zps
  • At the bottom click on Export and select as txt file, save the file to your desktop and click OK.  When the export is complete, select OPEN.
  • ExportSaved_zpsac3a71eb.png
  • The log file will be opened in your default text file viewer (usually Notepad); select the whole text (Ctrl + A) and copy (Ctrl + c) it to paste here in a reply.

 

SECOND >>>>

ESET Online Scanner:

Note: You will need to disable your current installed Anti-Virus for the duration of the online scan, how to do so can be read here. Also, please note that this scan can take a while to run.

  • Please go here to run the scan and click on Run ESET Online Scanner
  • abfacb96-0c99-4b59-b9e9-9298aa0ee3ec_zps
  • The next screen will be the ESET Online Scanner installer
  • Getinstallerpopup_zps569f8772.png
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer and select Save File
  • downloadsave_zpsb758563f.png
  • Save the file to your desktop; you should see a file like this when the download is finished
  • desktopfile_zps98a1ee89.png Double click on this to start the installation of the ESET Online Scanner
  • In the new window that appears select the option YES, I accept the Terms of Use then click on Start
  • TOU_zps4ecd3406.png
  • Now in the Computer scan settings window that appears:-
  • Make sure that the option Enable detection of potentially unwanted applications is selected.
  • Now click on Advanced Settings and configure the options as follows:
    • Remove found threats is Not checked
    • Scan archives is checked
    • Scan for potentially unsafe applications is checked
    • Enable Anti-Stealth Technology is checked
  • Now click on: Start
  • Loadsettings_2014-08-23_zps3f2d0c88.png
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • Downloadingsignatures_zps36c38587.png
  • When completed the Online Scan will begin automatically.
  • Scanningdisplay_zpsec3aac14.png
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed, if any malware was detected, the summary screen will show a warning.
  • Threatsfound_zpsfe95fb4e.png
  • On the Scan results detail window, select to Export to text file, name the file ESET scan results.txt and save it to your desktop.
  • Exporttotextfile_zps16cb487f.png
  • Click <<Back once the file is saved, select 'Uninstall application on close' and click on Finish.
  • UninstallcheckedandFinish_zps6fb26ad8.pn
  • Use Notepad to open the logfile you save on your desktop.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!




Information to Reply with >>>>

  • The MBAM cleaning log.
  • The ESET Online Scanner log.
  • Is the system running better now or just when the Fixlist was run?

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#17
dbreeze

dbreeze

    Trusted Helper

  • Malware Removal
  • 2,213 posts

Are you still needing any assistance with this issue?


  • 0

#18
goosew_108

goosew_108

    New Member

  • Topic Starter
  • Member
  • Pip
  • 9 posts

Hey Dbreeze, 

I still would love assistance. I'm just frequently out of town, I was trying to get my sister to the house to run these instructions but she bailed on me. I was wondering, would it be possible for me to PM you when I return home on the 25th and continue the process then? I'll be home for two weeks at that point so I can speedily keep going with the cleaning--- which has been proving effective. 


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#19
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

dbreeze us currently unavailable and I am covering for him...

I appreciate real life comes first and I have no problem reopening this topic upon your return. Merely send myself a PM, thank you.
  • 0






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