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Computer performance has degraded


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#16
aydyty

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Here you go:

 

 Results of screen317's Security Check version 0.99.91 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Symantec Endpoint Protection  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 2.0.3.1025 
 Java 7 Update 25 
 Java version 32-bit out of Date!
 Adobe Reader 10.1.12 Adobe Reader out of Date! 
 Google Chrome (39.0.2171.65)
 Google Chrome (39.0.2171.71)
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 


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#17
zep516

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Hello,

Your Java is out of date.
Note
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.

Your Adobe reader is out of date.
Up-Date adobe reader from Here. Please See "optional" offer for McAfee Scanner or any other offers you may see. Un-Check them before downloading adobe.

Your windows Firewall in on.
Seems to me your "Norton" Anti Virus is providing a Firewall for you. We don't want 2 Firewalls running.

This will turn off the windows Firewall for you.
  • Double click on the OTLicon.jpg to open the program. On Vista/Win7/Win8 right click select Run As Administrator to start the program. If prompted by UAC, please allow it.
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :COMMANDS
    [CREATERESTOREPOINT]
    
    :OTL
    :reg
    
    :Files
    
    ipconfig /flushdns /c
    netsh advfirewall reset /c
    netsh advfirewall set allprofiles state off /c 
    
    :Commands
    
    [emptytemp]
    [resethosts]
    
  • Make sure all other windows are closed.
  • Click the Run Fix button at the top
  • Let the program run uninterrupted. The computer should reboot when the scan is done. If not, please reboot the computer.
  • Post the log that is found in C:\_OTL\Moved Files in your next reply.
  • Open OTL again and click the Quick Scan button.
Let me know when that is done.

Joe
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#18
aydyty

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All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Ashley\Desktop\cmd.bat deleted successfully.
C:\Users\Ashley\Desktop\cmd.txt deleted successfully.
< netsh advfirewall reset /c >
Ok.
C:\Users\Ashley\Desktop\cmd.bat deleted successfully.
C:\Users\Ashley\Desktop\cmd.txt deleted successfully.
< netsh advfirewall set allprofiles state off /c  >
Ok.
C:\Users\Ashley\Desktop\cmd.bat deleted successfully.
C:\Users\Ashley\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
 
[EMPTYTEMP]
 
User: All Users
 
User: Ashley
->Temp folder emptied: 3971684 bytes
->Temporary Internet Files folder emptied: 212958664 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 7747100 bytes
->Flash cache emptied: 1315 bytes
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 33039 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
RecycleBin emptied: 602112 bytes
 
Total Files Cleaned = 215.00 mb
Here you go: 

C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
 
OTL by OldTimer - Version 3.2.69.0 log created on 11302014_174923

Files\Folders moved on Reboot...
C:\Users\Ashley\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Ashley\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...


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#19
zep516

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Hello,

From a stand point of Malware or adware I'm not seeing anything else and you're up-Dated.

Hopefully maybe some change in performance.

Let me know how things are?

Joe
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#20
aydyty

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Thanks for all your help - much appreciated.  Performance seems to have improved.

 

-Jeff


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#21
zep516

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OK.

We need to clean up our tools. Could you perform the following exercise below and we will close the topic.

Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report.
    Paste it for my review.

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#22
aydyty

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Here is the log:

 

# DelFix v10.8 - Logfile created 30/11/2014 at 20:03:18
# Updated 29/07/2014 by Xplode
# Username : Ashley - JTCLAPTOP
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\_OTL
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Ashley\Desktop\adwcleaner_4.102.exe
Deleted : C:\Users\Ashley\Desktop\Fixlog.txt
Deleted : C:\Users\Ashley\Desktop\FRST64.exe
Deleted : C:\Users\Ashley\Desktop\JRT.exe
Deleted : C:\Users\Ashley\Desktop\JRT.txt
Deleted : C:\Users\Ashley\Desktop\OTL - jc 11-28-14.Txt
Deleted : C:\Users\Ashley\Desktop\OTL.Txt
Deleted : C:\Users\Ashley\Desktop\OTL.exe
Deleted : C:\Users\Ashley\Desktop\RKreport_SCN_11292014_160450.log
Deleted : C:\Users\Ashley\Desktop\RogueKillerX64.exe
Deleted : C:\Users\Ashley\Desktop\SecurityCheck.exe
Deleted : C:\Users\Ashley\Downloads\Addition.txt
Deleted : C:\Users\Ashley\Downloads\Extras.Txt
Deleted : C:\Users\Ashley\Downloads\FRST64 (1).exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Cleaning system restore ...

Deleted : RP #198 [Windows Update | 11/15/2014 14:10:30]
Deleted : RP #199 [Windows Update | 11/19/2014 08:02:19]
Deleted : RP #200 [Scheduled Checkpoint | 11/28/2014 23:40:05]
Deleted : RP #201 [OTL Restore Point - 11/28/2014 10:49:32 PM | 11/29/2014 03:49:35]
Deleted : RP #202 [OTL Restore Point - 11/30/2014 5:49:38 PM | 11/30/2014 22:49:42]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########


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#23
zep516

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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