[StormyKnight]

I have a Windows XP computer that recently got the Department of Justice virus/ransomware. I have tried every safe mode available to try to do a system restore but every safe mode ends with a blue screen.....which I believe might be fake as the computer starts normally and then seconds later the virus page pops up.

I tried Norton's reboot recovery tool on a flash drive and while it appears the files are loading, and it even ran a check disc scan once, the virus page still pops up.

Norton wanted me to subscribe for another year before they would attempt a remote connect and fix but I maintain if I already have the service with 130 days left on the subscription, I shouldn't have to buy more of a product that didn't stop the problem to begin with.

I am currently on a Windows 7 laptop so I do still have access to the internet but as far as my infected desktop is concerned, I can't seem to access anything as the virus screen blocks the view of the desktop.

Are there any solutions for this problem? Need more info? I'll be happy to provide it.

 

Nothing like being caught in the middle of two extortionists- Norton and the scammers- both asking for money I don't have. :^(

 

https://community.no...comment-6066451

Edited by StormyKnight, 28 November 2014 - 06:12 PM.

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Hi there, do you have a USB available that we can use to make a bootable windows ?

Download Peazip to the desktop
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly



Download the following files to the desktop .. Right click the links and select save as...then select desktop

Rufus

OTLPE_standard

Right click OTLPE on your desktop and select ..Open as archive




Select OTLPE standard



Click Extract, ensure that desktop is selected



Insert the USB stick Then run Rufus

Select the ISO file on the desktop via the ISO icon.

Press Start Burn


Once the USB has burnt then

• Download Farbar Recovery Scan Tool and save it to the flash drive.
  • Reboot your system using the boot USB you just created.
    Note : If you do not know how to set your computer to boot from USB follow the steps here
  • As the Programme needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  • Your system should now display a Reatogo desktop.
  • Locate the flash drive and run FSRT
  • The tool will start to run.
    
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[Essexboy]

Hi there, do you have a USB available that we can use to make a bootable windows ?

Download Peazip to the desktop
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly



Download the following files to the desktop .. Right click the links and select save as...then select desktop

Rufus

OTLPE_standard

Right click OTLPE on your desktop and select ..Open as archive




Select OTLPE standard



Click Extract, ensure that desktop is selected



Insert the USB stick Then run Rufus

Select the ISO file on the desktop via the ISO icon.

Press Start Burn


Once the USB has burnt then

• Download Farbar Recovery Scan Tool and save it to the flash drive.
  • Reboot your system using the boot USB you just created.
    Note : If you do not know how to set your computer to boot from USB follow the steps here
  • As the Programme needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  • Your system should now display a Reatogo desktop.
  • Locate the flash drive and run FSRT
  • The tool will start to run.
    
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[StormyKnight]

Thank you, Essexboy! I will definitely give your recommendation a try. I'll let you know how it goes but give me a day or two to find the time. I work two jobs and finally get a day off tomorrow. Thanks again!!!

[StormyKnight]

@ Essexboy- I don't have an 'open as archive' selection regarding your instruction for OTLPEStd. The computer I'm using to create the flash drive is Windows 7. Is there another option?

 

EDIT:  I figured it out. Duh on me.

Edited by StormyKnight, 30 November 2014 - 06:55 PM.

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.