[Lola2014]

Previously, I had some malware removed and I was advised to post here.

 

Despite being malware free, I am still facing blue screens with the error Driver_power_state_failure every single time computer my hibernates. I have reinstalled all the drivers as instructed in the malware removal thread below.

http://www.geekstogo...-vostran/page-2

 

My computer is an ASUS Zenbook UX32VD-DH71, running Windows 8.1.

 

It is very frustrating because I use this computer for job applications and its only a bit over a year old.

 

Thank you for your help!

 

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Apologies for the delay Lola2014 

 

Can you zip up and attach any dump files that you may have;

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

 

I note from your malware topic that you have McAafee installed, are you aware that Windows 8 and 8.1 both have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need third party AV protection and by not installing any you are reducing the possibility of potential conflicts and freeing up resources on your computer, information courtesy of admin here

 

I suggest that you uninstall McAfee using the correct procedure as detailed here, restart the computer and check that Windows Defender and Firewall have been enabled.

[phillpower2]

Apologies for the delay Lola2014 

 

Can you zip up and attach any dump files that you may have;

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

 

I note from your malware topic that you have McAafee installed, are you aware that Windows 8 and 8.1 both have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need third party AV protection and by not installing any you are reducing the possibility of potential conflicts and freeing up resources on your computer, information courtesy of admin here

 

I suggest that you uninstall McAfee using the correct procedure as detailed here, restart the computer and check that Windows Defender and Firewall have been enabled.

[Lola2014]

Dear Phillpower2,

 

No worries about the delay, I am thankful for the reply and your help :-). I will look into how to uninstall the McAfee correctly and do so, thanks for the advice.

 

Attached is the zip folder.

 

 

 

Attached Files

•  112314-270921-01.zip   2MB   514 downloads

Edited by Lola2014, 07 December 2014 - 02:50 PM.

[phillpower2]

Hello Lola2014,

 

Looked at the two latest dumps and while reported as Driver_power_state_failure there may be an issue with the HDD/SSD. 

 

Can you check the Device Manager for any yellow ! or red Xs and in particular against the HDD or any PCI devices.

 

The following testing may need to be left for up to 72 hours and not result in an instant BSOD, use the computer as you normally would as performance will not be affected by Driver Verifier unless it forces a BSOD;

 

To see if we can identify any driver conflicts please refer to the copy/paste details below provided courtesy of jcgriff2   

 

1. Create a Windows System Restore Point -

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/ 8.1 - Using Microsoft System Restore (Windows*8) | HP® Support

2. Run Driver Verifier -

- Windows 7 & Vista - START | type verifier 
- Windows 8.1 & 8 - Press WIN +X keys | select "Command Prompt (Admin)" | type verifier 

Make these selections - 
1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list
3. Check these boxes -

▪ Special Pool 
▪ Pool Tracking 
▪ Force IRQL checking
▪ Deadlock Detection
▪ Security Checks (new as of Windows 7)
▪ Concurrency Stress Test (new as of Windows 8)
▪ DDI compliance checking (new as of Windows 8) 
▪ Miscellaneous Checks

4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where "Microsoft" IS NOT the Provider
7. Click on Finish 
8. Re-boot[/HIDE]

 

 

- If the Driver Verifier (DV) finds a violation, it will result in a BSOD

 

- After re-start, you may not be able to log on to normal Windows

... • Boot into SAFEMODE - tap the F8 key repeatedly during boot-up

... • Select "System Restore"

... • Choose the restore point that you created in step #1

 

- For Driver Verifier status

--- select last option, 1st screen -or-

--- type verifier /query (in a cmd/DOS screen)

- To turn Driver Verifier off - verifier /reset then re-boot

 

- The Driver Verifier needs to run as long as possible - even if the status screen appears clear.

- All future BSOD dumps must be VERIFIER_ENABLED_MINIDUMPs - otherwise the dump(s) are of no use

 

If your system does BSOD while the Driver Verifier is running, please retrieve the dump file from c:\windows\minidump and attach it to your next reply.

[Lola2014]

Dear Phillpower2,

 

Thank you for your reply and jcgriff2's help . I did check the device manager and found that under "Intel WiUSB", "USB-IF xHCI USB Host Controller" was yellow. The description given is "device is not working properly because Windows cannot load the drivers required for this device. (Code 31).
{Operation Failed}
The requested operation was unsuccessful."

 

 

I am not sure if I understand the following:

The following testing may need to be left for up to 72 hours and not result in an instant BSOD, use the computer as you normally would as performance will not be affected by Driver Verifier unless it forces a BSOD

 

 

In addition, "Concurrency Stress Test (new as of Windows 8)" was not listed.

The below section is also not very clear to me. Of course, it doesn't help that I am not very knowledgeable about such things.

-

If the Driver Verifier (DV) finds a violation, it will result in a BSOD

 

- After re-start, you may not be able to log on to normal Windows

... • Boot into SAFEMODE - tap the F8 key repeatedly during boot-up

... • Select "System Restore"

... • Choose the restore point that you created in step #1

 

- For Driver Verifier status

--- select last option, 1st screen -or-

--- type verifier /query (in a cmd/DOS screen)

- To turn Driver Verifier off - verifier /reset then re-boot

 

- The Driver Verifier needs to run as long as possible - even if the status screen appears clear.

- All future BSOD dumps must be VERIFIER_ENABLED_MINIDUMPs - otherwise the dump(s) are of no use

 

If your system does BSOD while the Driver Verifier is running, please retrieve the dump file from c:\windows\minidump and attach it to your next reply.

 

 

I ran the verifier /query, some text came up on the screen. Do you need me to post it here?

 

Please advise, thank you!!

[phillpower2]

Hello Lola2014,

 

Have you uninstalled McAafee and checked that Windows Defender and Firewall are enabled, if yes to all, any crashes since.

 

Found the following information courtesy of Intel;

 

Intel® USB 3.0 eXtensible Host Controller Driver Where Is Intel® USB 3.0 Extensible Host Controller Driver for Windows 8*?  

 

Windows 8* has a native in-box USB 3.0 driver. Intel is not releasing a specific Intel® USB 3.0 eXtensible Host Controller Driver for Windows 8.

If you are upgrading Windows 7* to Windows 8, uninstall the Intel USB 3.0 eXtensible Host Controller Driver before installing the upgrade.

 

Operating System:

Windows 8*

 

This applies to:

Intel® USB 3.0 eXtensible Host Controller Driver

 

However I would suggest that you download and run  the Intel update utility : Download Intel® Driver Update Utility

 

Once you have Driver Verifier running you do not need to do anything unless you get a BSOD, you would then zip up and attach the dump file to your next reply here, running DV does not always result in an instant BSOD because not all drivers are loaded on boot and it is only when the rogue drivers are required to be loaded that the computer will crash.

 

To begin with you only need to do the following;

 

1. Create a Windows System Restore Point -

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/ 8.1 - Using Microsoft System Restore (Windows*8) | HP® Support

2. Run Driver Verifier -

- Windows 7 & Vista - START | type verifier 
- Windows 8.1 & 8 - Press WIN +X keys | select "Command Prompt (Admin)" | type verifier 

Make these selections - 
1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list
3. Check these boxes -

▪ Special Pool 
▪ Pool Tracking 
▪ Force IRQL checking
▪ Deadlock Detection
▪ Security Checks (new as of Windows 7)
▪ Concurrency Stress Test (new as of Windows 8) Disregard if not listed.
▪ DDI compliance checking (new as of Windows 8) 
▪ Miscellaneous Checks

4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where "Microsoft" IS NOT the Provider
7. Click on Finish 
8. Re-boot[/HIDE]

[Lola2014]

Dear Phillpower2,

 

Yes, I have uninstalled McAafee and have checked to make sure that Windows Defender and Firewall are enabled. I also installed Download Intel® Driver Update Utility. Also, there was a crash right after this driver update. Attached are the most recent dump files (for the month of December) for your reference.

 

I did the following yesterday:

 

To begin with you only need to do the following;

 

1. Create a Windows System Restore Point -

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/ 8.1 - Using Microsoft System Restore (Windows*8) | HP® Support

2. Run Driver Verifier -

- Windows 7 & Vista - START | type verifier 
- Windows 8.1 & 8 - Press WIN +X keys | select "Command Prompt (Admin)" | type verifier 

Make these selections - 
1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list
3. Check these boxes -

▪ Special Pool 
▪ Pool Tracking 
▪ Force IRQL checking
▪ Deadlock Detection
▪ Security Checks (new as of Windows 7)
▪ Concurrency Stress Test (new as of Windows 8) Disregard if not listed.
▪ DDI compliance checking (new as of Windows 8) 
▪ Miscellaneous Checks

4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where "Microsoft" IS NOT the Provider
7. Click on Finish 
8. Re-boot[/HIDE]

 

 

Thank you!

Attached Files

•  120914-263765-01.zip   1008.08KB   515 downloads

[phillpower2]

iaStorA.sys is responsible for each crash, this is an Intel Rapid Storage device driver that is known to cause issues, it is also quite often installed when there is no need for it.

 

Do the following for us if you will;

Turn off Driver Verifier > To turn Driver Verifier off - verifier /reset then re-boot

Create a new restore point

Remove IRST in Programs and Features, then go to Device Manager, expand IDE ATA/ATAPI controllers, click uninstall on each one and exit Device Manager.

Restart the computer and test.

[Lola2014]

I did the following but after rebooting, the computer wouldn't start. It tried to do an automatic repair and windows had to be reset. But after the reset, I blue screened again with the same error, "Driver_Power_State_Failure". I have attached the minidump file with this message.

 

I am not sure what I should do next, please advise.
 

Do the following for us if you will;

Turn off Driver Verifier > To turn Driver Verifier off - verifier /reset then re-boot

Create a new restore point

Remove IRST in Programs and Features, then go to Device Manager, expand IDE ATA/ATAPI controllers, click uninstall on each one and exit Device Manager.

Restart the computer and test.

 

 

 

Attached Files

•  121014-270296-01.zip   90.67KB   501 downloads

[phillpower2]

The same driver is responsible and so has been reloaded, slight change of procedure;

 

Create a new restore point.

 

Turn off hibernation;

Click Start, and then type cmd in the Start Search box.

In the search results list, right-click Command Prompt, and then click Run as Administrator.

When you are prompted by User Account Control, click Continue.

At the command prompt, type powercfg.exe /hibernate off, and then press Enter.

Type exit, and then press Enter to close the Command Prompt window.

 

Remove IRST in Programs and Features.

 

Use the computer as you normally would and let us know how it behaves.

[Lola2014]

Removing hibernation is simply for testing/diagnostic purposes or you want me to keep it that way permanently?

[phillpower2]

Testing purposes 

[Lola2014]

Dear Phillpower2,

 

I followed your instrcutions and removed hibernation followed by Intel Rapid Storage Technology. My computer seems to be behaving fine, no crashes since then.

 

Thank you!

[phillpower2]

Hello Lola24,

 

Please create a new restore point and then use the computer for a couple of days and then get back to us if things are still ok, any problems beforehand please let us know.

 

You are welcome btw 

[Lola2014]

Created a new restore point, will let you know how it behaves in a couple of days!! Thank you so much!