[eys12345]

Additional Txt:

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 06-12-2014
Ran by SiewYun at 2014-12-06 22:40:53
Running from C:\Users\SiewYun\Desktop\anti virus\FRST
Boot Mode: Normal
==========================================================


==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B678797F-DF38-4556-8A31-8B818E261868}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVS Video Converter 8.5 (HKLM-x32\...\AVS4YOU Video Converter 7_is1) (Version: 8.5.1.551 - Online Media Technologies Ltd.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
ChromecastApp (HKU\S-1-5-21-3391250251-679178658-363545533-1001\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.63 - Dell Inc.)
Dell Wireless Driver Installation (HKLM-x32\...\{451517F1-7E41-400B-AA36-FB7E2563526D}) (Version: 10.0 - Dell)
deskPDF Studio X (HKLM-x32\...\deskPDF Studio_is1) (Version:  - Docudesk)
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - Valve)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
HP Deskjet 2510 series Basic Device Software (HKLM\...\{293CC68A-32BA-4BA4-84BD-0DCF6583566F}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Deskjet 2510 series Help (HKLM-x32\...\{234DADAD-3C3C-4FB1-90A4-0AF015D56E18}) (Version: 27.0.0 - Hewlett Packard)
HP Deskjet 2510 series Product Improvement Study (HKLM\...\{4B3264AA-951A-4A6B-B837-125224261F12}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Deskjet 2510 series Setup Guide (HKLM-x32\...\{216C7F38-4BBC-4E9A-8392-C9FA21B54386}) (Version: 27.0.0 - Hewlett Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
HP Virtual Room Client Launcher Plugin (HKLM-x32\...\{E9C450A0-4606-11E0-9207-0800200C9A66}) (Version: 2.0.0.1 - Hewlett-Packard)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1281 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3316 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.6.0.1030 - Intel Corporation)
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Junk Mail filter update (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Macromedia Flash Player 8 (HKLM-x32\...\{6815FCDD-401D-481E-BA88-31B4754C2B46}) (Version: 8.0.22.0 - Macromedia)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4667.1002 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-3391250251-679178658-363545533-1001\...\OneDriveSetup.exe) (Version: 17.3.1229.0918 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 33.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
PrivDog (HKLM-x32\...\PrivDog) (Version: 2.2.0.14 - privdog.com)
QPostPro 2.5.4.49 (HKLM-x32\...\QPostPro) (Version: 2.5.4.49 - Giosis)
RealDownloader (x32 Version: 1.3.3 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 16.0) (Version: 16.0.3 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6662 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Update for CHS Microsoft IME HAP Dictionary (Version: 16.0.1228.1 - Microsoft Corporation) Hidden
Videostream Port Fix (HKLM-x32\...\{A36C0DAA-86C7-4D14-AEC0-86416A69ABDE}) (Version: 1.0.0 - Videostream, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
WinRAR 4.20 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
搜狗拼音输入法 7.4正式版 (HKLM-x32\...\Sogou Input) (Version: 7.4.0.3734 - Sogou.com)
西瓜 (HKLM-x32\...\西瓜) (Version:  - )

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

CustomCLSID: HKU\S-1-5-21-3391250251-679178658-363545533-1001_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\SiewYun\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll (Google Inc.)
CustomCLSID: HKU\S-1-5-21-3391250251-679178658-363545533-1001_Classes\CLSID\{E8CF3E55-F919-49D9-ABC0-948E6CB34B9F}\InprocServer32 -> C:\Users\SiewYun\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll (Google Inc.)
CustomCLSID: HKU\S-1-5-21-3391250251-679178658-363545533-1001_Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}\InprocServer32 -> C:\Users\SiewYun\AppData\Local\Microsoft\SkyDrive\17.3.1229.0918\amd64\FileSyncApi64.dll (Microsoft Corporation)

==================== Restore Points  =========================

31-10-2014 13:09:56 Installed Videostream Port Fix
10-11-2014 17:16:56 Windows Update
21-11-2014 10:39:41 AA11
26-11-2014 03:36:20 Windows Update
30-11-2014 17:44:52 Windows Update
03-12-2014 16:13:55 Removed GeekBuddy.
03-12-2014 16:15:59 Removed GeekBuddy.
05-12-2014 06:56:15 AA11

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2013-08-22 21:25 - 2014-07-28 18:30 - 00000860 ____N C:\WINDOWS\system32\Drivers\etc\hosts
127.0.0.1 localhost
::1 localhost

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {02BC7A06-65F4-4F61-B212-4BE7E3615DC0} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-05-02] (Google Inc.)
Task: {31526987-434F-4FCC-A70F-1B34FB6E38D3} - System32\Tasks\Microsoft Office 15 Sync Maintenance for DAVID_LING-SiewYun David_Ling => C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe [2014-09-23] (Microsoft Corporation)
Task: {365257A0-7060-43B7-A7D2-C8505BEB375E} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3391250251-679178658-363545533-1001UA => C:\Users\SiewYun\AppData\Local\Google\Update\GoogleUpdate.exe [2014-10-31] (Google Inc.)
Task: {3CB6D3BB-D82F-40AB-8221-A685EBBDF3BD} - System32\Tasks\PCDEventLauncherTask => C:\Program Files\My Dell\sessionchecker.exe [2014-02-01] (PC-Doctor, Inc.)
Task: {444FBF02-E66E-448B-AB10-CC91409F74C0} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {4F988758-95C7-440F-BE1E-E855F7D4D743} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\WINDOWS\system32\MRT.exe [2014-11-24] (Microsoft Corporation)
Task: {51C1D609-8CE3-4602-BCEB-1E78513C64FC} - System32\Tasks\RealDownloaderRealUpgradeLogonTaskS-1-5-21-3391250251-679178658-363545533-1001 => C:\Program Files (x86)\RealNetworks\RealDownloader\realupgrade.exe [2013-08-14] (RealNetworks, Inc.)
Task: {5AA21F4B-C5C2-4471-988B-52311EFD68F5} - System32\Tasks\HPCustParticipation HP Deskjet 2510 series => C:\Program Files\HP\HP Deskjet 2510 series\Bin\HPCustPartic.exe [2012-10-02] (Hewlett-Packard Co.)
Task: {5B6D1E43-3744-453A-B962-AA7258AE0377} - System32\Tasks\PCDoctorBackgroundMonitorTask => C:\Program Files\My Dell\uaclauncher.exe [2014-02-01] (PC-Doctor, Inc.)
Task: {674C2BDA-3BF8-453E-A834-F03D2EC437AF} - System32\Tasks\PPSProtect => C:\Program Files (x86)\PPStream\PPSProtect.exe
Task: {6951BE63-CEF8-4943-A3CE-3B22569016B4} - System32\Tasks\RealPlayerRealUpgradeScheduledTaskS-1-5-21-3391250251-679178658-363545533-1001 => C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe [2013-08-14] (RealNetworks, Inc.)
Task: {6AFD0E36-9D74-4D20-9202-A13D865612EF} - System32\Tasks\RealDownloaderDownloaderScheduledTaskS-1-5-21-3391250251-679178658-363545533-1001 => C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe [2013-08-14] (RealNetworks, Inc.)
Task: {7859DBA7-70BC-4A39-BE42-8F2BA78534C0} - System32\Tasks\SystemToolsDailyTest => uaclauncher.exe
Task: {8081C620-B88E-476A-AE11-9C2CB55603D9} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-05-02] (Google Inc.)
Task: {A5046279-0FB0-4D08-94F5-6973A562B9B1} - System32\Tasks\Microsoft OneDrive Auto Update Task-S-1-5-21-3391250251-679178658-363545533-1001 => %localappdata%\Microsoft\SkyDrive\SkyDrive.exe
Task: {A645A359-4145-400C-B039-35BB6E576DD6} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2014-11-26] (Adobe Systems Incorporated)
Task: {AAD44918-BF20-485E-85DA-9097CF9EED2F} - System32\Tasks\SogouImeMgr => C:\Program Files (x86)\SogouInput\SogouExe\SogouExe.exe [2014-09-26] (Sogou.com Inc.)
Task: {AD3A9A86-299C-4429-920F-3CC3688AE604} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3391250251-679178658-363545533-1001Core => C:\Users\SiewYun\AppData\Local\Google\Update\GoogleUpdate.exe [2014-10-31] (Google Inc.)
Task: {DB7D5D6A-C44F-4E39-BC59-ADD79A216E9F} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2014-10-07] (Microsoft Corporation)
Task: {E7A699E3-ED0B-40F2-B022-188682965B08} - System32\Tasks\RealDownloaderRealUpgradeScheduledTaskS-1-5-21-3391250251-679178658-363545533-1001 => C:\Program Files (x86)\RealNetworks\RealDownloader\realupgrade.exe [2013-08-14] (RealNetworks, Inc.)
Task: {F459EC66-19BB-4B40-9A69-5946C57DBD02} - System32\Tasks\RealPlayerRealUpgradeLogonTaskS-1-5-21-3391250251-679178658-363545533-1001 => C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe [2013-08-14] (RealNetworks, Inc.)

==================== Loaded Modules (whitelisted) =============

2014-11-27 17:05 - 2013-06-17 17:40 - 00035944 _____ () C:\WINDOWS\system32\ddmon4-64x.dll
2014-03-26 10:23 - 2014-05-20 09:19 - 00105640 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll
2013-08-14 15:19 - 2013-08-14 15:19 - 00039056 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
2014-11-15 14:20 - 2014-09-23 21:36 - 08897696 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2013-08-22 15:19 - 2013-08-22 14:54 - 00174592 _____ () C:\WINDOWS\system32\WinMetadata\Windows.UI.winmd
2014-04-23 16:05 - 2014-04-23 16:05 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-04-23 16:04 - 2014-04-23 16:04 - 01044808 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2014-11-15 14:20 - 2014-11-15 14:20 - 00316576 _____ () C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\AppVIsvStream32.dll
2014-11-15 14:17 - 2014-11-15 14:17 - 00316576 _____ () C:\Program Files\Microsoft Office 15\Root\Office15\AppVIsvStream32.dll
2013-04-27 13:25 - 2012-07-19 03:55 - 01198912 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\ACE.dll
2013-12-12 15:00 - 2014-11-11 10:57 - 03649648 _____ () C:\Program Files (x86)\Mozilla Firefox\mozjs.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

AlternateDataStreams: C:\Users\SiewYun\SkyDrive:ms-properties

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

HKLM\...\StartupApproved\StartupFolder: => "Start GeekBuddy.lnk"
HKLM\...\StartupApproved\Run: => "AdAwareTray"
HKLM\...\StartupApproved\Run32: => "APSDaemon"
HKLM\...\StartupApproved\Run32: => "iTunesHelper"
HKLM\...\StartupApproved\Run32: => "Adobe ARM"
HKLM\...\StartupApproved\Run32: => "tvncontrol"
HKU\S-1-5-21-3391250251-679178658-363545533-1001\...\StartupApproved\Run: => "GoogleChromeAutoLaunch_43F282E67E516E6330CC88AFFA394C6F"
HKU\S-1-5-21-3391250251-679178658-363545533-1001\...\StartupApproved\Run: => "PPS Accelerator"
HKU\S-1-5-21-3391250251-679178658-363545533-1001\...\StartupApproved\Run: => "ImeGuardCom"
HKU\S-1-5-21-3391250251-679178658-363545533-1001\...\StartupApproved\Run: => "Google Update"
HKU\S-1-5-21-3391250251-679178658-363545533-1001\...\StartupApproved\Run: => "Web Companion"

========================= Accounts: ==========================

Administrator (S-1-5-21-3391250251-679178658-363545533-500 - Administrator - Disabled)
Guest (S-1-5-21-3391250251-679178658-363545533-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-3391250251-679178658-363545533-1003 - Limited - Enabled)
SiewYun (S-1-5-21-3391250251-679178658-363545533-1001 - Administrator - Enabled) => C:\Users\SiewYun

==================== Faulty Device Manager Devices =============


==================== Event log errors: =========================

Application errors:
==================
Error: (12/06/2014 02:30:23 AM) (Source: Chrome) (EventID: 1) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=39.0.2171.71;lang=;guid=3E5A31CD85EB40F0AE30D1751024C196;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\0c8ff929-49a4-4126-ac26-89208191cea7.dmp


System errors:
=============
Error: (12/06/2014 10:36:00 PM) (Source: DCOM) (EventID: 10010) (User: DAVID_LING)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}

Error: (12/06/2014 05:00:50 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The sbapifs service failed to start due to the following error:
%%2

Error: (12/06/2014 08:55:03 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The sbapifs service failed to start due to the following error:
%%2

Error: (12/06/2014 02:29:05 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The sbapifs service failed to start due to the following error:
%%2

Error: (12/06/2014 01:29:26 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The sbapifs service failed to start due to the following error:
%%2

Error: (12/06/2014 00:58:14 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The sbapifs service failed to start due to the following error:
%%2

Error: (12/06/2014 00:45:27 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The sbapifs service failed to start due to the following error:
%%2

Error: (12/06/2014 00:28:13 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The sbapifs service failed to start due to the following error:
%%2

Error: (12/05/2014 08:52:29 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The sbapifs service failed to start due to the following error:
%%2

Error: (12/05/2014 07:42:09 PM) (Source: DCOM) (EventID: 10010) (User: DAVID_LING)
Description: {D63B10C5-BB46-4990-A94F-E40B9D520160}


Microsoft Office Sessions:
=========================
Error: (12/06/2014 02:30:23 AM) (Source: Chrome) (EventID: 1) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=39.0.2171.71;lang=;guid=3E5A31CD85EB40F0AE30D1751024C196;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\0c8ff929-49a4-4126-ac26-89208191cea7.dmp


CodeIntegrity Errors:
===================================
  Date: 2014-12-01 02:28:49.126
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-01 02:21:06.285
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-01 01:58:40.414
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-30 16:02:40.465
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-29 20:08:39.680
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-29 19:56:22.769
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-29 19:43:48.033
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-29 10:06:41.064
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-28 00:36:12.701
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-27 17:30:54.419
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.


==================== Memory info ===========================

Processor: Intel® Core™ i5-3330S CPU @ 2.70GHz
Percentage of memory in use: 36%
Total physical RAM: 3967.57 MB
Available physical RAM: 2528.28 MB
Total Pagefile: 6143.57 MB
Available Pagefile: 4633.2 MB
Total Virtual: 131072 MB
Available Virtual: 131071.84 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:921.61 GB) (Free:713.6 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 931.5 GB) (Disk ID: D2685EC7)

Partition: GPT Partition Type.

==================== End Of Log ============================

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Looks good.  How is it running?

[RKinner]

Looks good.  How is it running?

[eys12345]

Great!!!

 

Thanks.

u guys are awesome :-)

[RKinner]

I think we are done and can clean up

 

Copy the following:

 

 
:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]
 

Right click on OTL and Run As Administrator.   In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

 

That will get the last of the malware off the system.

 

 

 

You can uninstall or delete any tools we had you download and their logs. 

 

If we ran Combofix:To uninstall combofix, copy the next line:

 

"%userprofile%\Desktop\combofix.exe" /Uninstall

 

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.

then right click, Paste, then hit Enter.

 

 

 

OTL has a cleanup tab but DO NOT USE IT!.  There are reports that it leaves the PC unbootable.  Instead just delete  OTL.exe and the folder c:\_OTL.

 

To hide hidden files again:

 

Vista or Win7

 

# Open the Control Panel menu and click Folder Options.

# After the new window appears select the View tab.

# Remove the check in the  checkbox labeled Display the contents of system folders.

# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.

# Check the checkbox labeled Hide protected operating system files.

# Press the Apply button and then the OK button and exit My Computer. 

 

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  

 

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 

 

Unless you have the latest version of Avast which has its own update checker:  To help keep your programs up-to-date you should download and run the UpdateChecker: 

http://www.filehippo.../updatechecker/

(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it.  Exception is MSN messenger which appears to be part of Windows.)

If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.

 Seems to work best if Firefox is the default browser.  Windows always hides its icon so you need to unhide it.  Click on the up arrow to the left of the clock.  Then click on Customize.  Maximize the window so you can see all of the options.  Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications.  OK.  When you reboot you should see the icon.  It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser.  (Seems to work best if it uses Firefox.  If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results.  Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it.  While there, also check Hide Beta Versions.  OK. )  You will see a list of programs that have updates with green down arrows next to them.  You do not need to download any Beta Versions.  There is an option Settings to Hide Beta Versions.  I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases.  OK. 

 

You can also try Secunia PSI http://secunia.com/v...l/download_psi/  Same kind of info.  You don't need both.

If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.

 

If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.

http://www.crystalidea.com/speedyfox .  Close Chrome/Firefox. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow.

 

Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.com before you open them.

 

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

 

CryptoPrevent

 

http://www.foolishIT.../cryptoprevent/

 

The free version does not update on its own so you should check for updated versions once in a while.

 

 

 

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

 

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:

http://www.java.com/...lugin_cache.xml

Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.

Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

 

Make sure Windows Updates is turned and that it works.  Go to Control panel, Windows Updates and see if it works.  

 

 

My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm

(The name means something like "clean place" in one of the local native-American dialects)

 

Ron