[Aaron Beleven]

hi,

 

I've tried full scans twice more with  norton and I can't complete a full scan.  As far as the installation that part hasn't changed.  I don't intend to use Norton if I can get away with it I like Malwarebytes better.  But, I'll take any advise you've got for me.

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Lets remove Norton totally as it appears to be in the unlicenced mode and is quite heavy. As you have used Avast before we will install that

Download to your desktop :
Norton removal tool
Avast Uninstall Utility
Avast 2015

Uninstall Norton via Control Panel
After the reboot run the Removal tool
After that reboot
Run the Avast uninstall tool and accept the reboot to safe mode

Then Install Avast 2015

Have a quick look at this video to check out the installation options (the voice is a bit grating )


Deselect the following as you will not need them :

SecureLine
Grimefighter

Be aware that the first reboot may take a few minutes as Avast builds the virtual machine

Avast will need to be registered as this helps them determine the server load, as updates are downloaded in small bursts every few minutes each is about 2Kb

How to register



Once done let me know how the computer is behaving now

[Essexboy]

Lets remove Norton totally as it appears to be in the unlicenced mode and is quite heavy. As you have used Avast before we will install that

Download to your desktop :
Norton removal tool
Avast Uninstall Utility
Avast 2015

Uninstall Norton via Control Panel
After the reboot run the Removal tool
After that reboot
Run the Avast uninstall tool and accept the reboot to safe mode

Then Install Avast 2015

Have a quick look at this video to check out the installation options (the voice is a bit grating )


Deselect the following as you will not need them :

SecureLine
Grimefighter

Be aware that the first reboot may take a few minutes as Avast builds the virtual machine

Avast will need to be registered as this helps them determine the server load, as updates are downloaded in small bursts every few minutes each is about 2Kb

How to register



Once done let me know how the computer is behaving now

[Aaron Beleven]

Okay, I'm all caught up.  The machine is working fantastic!  I'm scratching my head trying to find a reason to keep complaining.

[Essexboy]

The machine is working fantastic! I'm scratching my head trying to find a reason to keep complaining.

Now that is the type of comment I love to hear

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:


Open the AVZ folder and double click the AVZ icon
When the tool opens select "File" > "Standards scripts"



Place a tick in :

6. Delete all AVZ drivers and registry keys

Then press "Execute selected scripts"


Then delete the AVZ folder


Remove tools

Download and run Delfix




Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware



Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.