Posted 12 December 2014 - 12:37 PM
Posted 12 December 2014 - 01:19 PM
Hello AFullerton, welcome to GeeksToGo Malware Removal forum!
My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that.
Please read through the points below to ensure this process moves as quickly and efficiently as possible.
- Please ensure you read through my instructions thoroughly, and carry out each step in the order specified.
- Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
- Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation and providing the best set of instructions for you.
- Please backup important files before proceeding with my instructions. Malware removal can be unpredictable.
- If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before proceeding.
- Topics are locked if no response is made after 4 days. Please inform me if you require additional time to complete my instructions.
- Ensure you are following this topic. Click at the top of the page.
Is there anyway to recover encrypted files from a ransom ware
It depends on the ransomware.
Please run the programmes below, and I'll let you know.
Farbar Recovery Scan Tool (FRST) Scan
- Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
- Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
- Right-Click FRST.exe / FRST64.exe and select Run as administrator to run the programme.
- Click Yes to the disclaimer.
- Ensure the Addition.txt box is checked.
- Click the Scan button and let the programme run.
- Upon completion, click OK, then OK on the Addition.txt pop up screen.
- Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.
- Please download IDTool and save the file to your Desktop.
- Right-Click idtool.zip and click Extract All. Select your Desktop and click Extract.
- Right-Click IDTool.exe and click Run as administrator to run the programme.
- If you're prompted to download and install Micorsoft .NET Framework, please agree.
- Allow the programme to collect the necessary data.
- Once the main console is loaded, click Rescan Computer and Generate a New Report.
- Upon completion, and when prompted that the rescan is complete, click Generate Text Friendly Report for Forums.
- Copy the contents of the report and paste in your next reply.
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
- IDTool log
Posted 15 December 2014 - 09:41 PM
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