Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

poor performance, locks up randomly restarts [Solved]


  • This topic is locked This topic is locked

#61
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0

Advertisements


#62
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Topic re-opened per OP's request...
  • 0

#63
richclan

richclan

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 180 posts

thanks

ok finally finished the operations


  • 0

#64
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

thanks

You're welcome!

ok finally finished the operations

Good, referring to post #58 undo the Clean Boot and afterwards reboot the machine.

Next:

Let myself know when completed the above and how the machine is preforming now. We will then go from there, thank you.
  • 0

#65
richclan

richclan

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 180 posts

it boots normally to the login screen and also to the desktop.

 

but anything from there on is almost unusable after about 1 minute ie browsers, MS word etc.

 

in task mgr. if i try opening an app. the cpu usage wont show more than 10% stays at 1% to 5% and nothing works. physical mem @ 35% and processes @ 93.

this was also the case with it in clean boot as well

 

.i have to reboot in safe mode / w networking to get anything to work...

 

i almost want to load XP on this and call it quits on win 7, this is my 2nd laptop that has win 7 and it is terrible as well.....


  • 0

#66
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

Referring to post #58 please run the Check Hard Disk For Errors process again.

If the output this time is similar to the below:-

The type of the file system is NTFS.
Volume label is OS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
825 large file records processed.

0 bad file records processed.

0 EA records processed.

89 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
27766 data files processed.

CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has checked the file system and found no problems.

473863167 KB total disk space.
72979596 KB in 136312 files.
88076 KB in 27767 indexes.
0 KB in bad sectors.
299239 KB in use by the system.
65536 KB occupied by the log file.
400496256 KB available on disk.

4096 bytes in each allocation unit.
118465791 total allocation units on disk.
100124064 allocation units available on disk.

And more specifically the same as the emboldened part:-

Windows has checked the file system and found no problems.

No need for myself to review the log, if in the event it is not like the above at all do post it for my review and nothing else. Now if all is ok do proceed to the below:-

Scan with Zoek:

Please download Zoek and save to the desktop.

You will need to temp' disable your current installed Anti-Virus/Security software, how to do so can be read here.
  • Right-click on zoek.exe and select Run as Administrator .
  • Once the GUI(graphical user interface) has loaded >> click on the More Options tab >> select Auto Clean only.
  • Ensure the option Scan All Users is selected >> now click on the Run Script tab.
  • Zoek will momentary close and a new GUI will appear and the scan will commence.
  • Please be patient as the scan may take some time depending on the specifications of your computer.
  • Once the scan is completed a log file named zoek-results.log will open via notepad, post the contents in your next reply.
  • If the system requires a reboot after the aforementioned scan, click on OK at the prompt(the log will appear after the reboot).
  • The zoek-results.log can also be found on your system drive.
Note: Do not forget to re-enable your Security software after running the above scan!
  • 0

#67
richclan

richclan

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 180 posts

zoek was run in safe mode as windows explorer and chrome are useless in normal mode

 

The type of the file system is NTFS.
Volume label is Acer.
 
WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.
 
CHKDSK is verifying files (stage 1 of 3)...
 
Errors found.  CHKDSK cannot continue in read-only mode.
 
 
 
 
 
 
 
 
 
Zoek.exe v5.0.0.0 Updated 27-01-2015
Tool run by JPR on Thu 01/29/2015 at 22:17:46.61.
Microsoft Windows 7 Home Premium  6.1.7600  x64
Running in: Safe Mode NETWORK Internet Access Detected
Launched: C:\Users\JPR\Desktop\zoek.exe [Scan all users]  [Checkboxes used]
 
==== System Restore Info ======================
 
==== Empty Folders Check ======================
 
C:\PROGRA~2\Malwarebytes' Anti-Malware deleted successfully
C:\PROGRA~2\MP3 Rocket FileBulldog Toolbar deleted successfully
C:\PROGRA~2\MSXML 4.0 deleted successfully
C:\PROGRA~3\Oracle deleted successfully
C:\Users\Guest\AppData\Roaming\Google deleted successfully
C:\Users\maddie\AppData\Roaming\GameXN deleted successfully
C:\Users\maddie\AppData\Roaming\ManyCam deleted successfully
C:\Users\maddie\AppData\Roaming\TP deleted successfully
C:\Users\Guest\AppData\Local\VirtualStore deleted successfully
C:\Users\JPR\AppData\Local\SoftGrid Client deleted successfully
C:\Users\JPR\AppData\Local\VirtualStore deleted successfully
C:\Users\maddie\AppData\Local\VirtualStore deleted successfully
 
==== Deleting CLSID Registry Keys ======================
 
 
==== Deleting CLSID Registry Values ======================
 
 
==== Deleting Services ======================
 
 
==== FireFox Fix ======================
 
ProfilePath: C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\nvh0myyn.default
 
user.js not found
---- FireFox user.js and prefs.js backups ---- 
 
prefs_20150129_1032_.backup
 
ProfilePath: C:\Users\JPR\AppData\Roaming\Mozilla\Firefox\Profiles\257xl4w6.default
 
user.js not found
---- FireFox user.js and prefs.js backups ---- 
 
prefs_20150129_1032_.backup
 
ProfilePath: C:\Users\maddie\AppData\Roaming\Mozilla\Firefox\Profiles\s924gzls.default
 
user.js not found
---- Lines ask.com modified from prefs.js ----
 
user_pref("extensions.installCache", "[{\"name\":\"winreg-app-global\",\"addons\":{\"{B7082FAA-CB62-4872-9106-E42DD88EDE45}\":{\"descriptor\":\"C:\\\\
---- FireFox user.js and prefs.js backups ---- 
 
prefs_20150129_1032_.backup
 
==== Deleting Files \ Folders ======================
 
"C:\Windows\Installer\e83a9e.msi" not found
C:\Users\maddie\AppData\Local\Mozilla Firefox deleted
C:\found.000 deleted
C:\Users\JPR\AppData\Local\BITE999.tmp deleted
C:\Users\Guest\AppData\LocalLow\somototoolbar deleted
C:\Users\maddie\AppData\LocalLow\somototoolbar deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\nvh0myyn.default\searchresultstb deleted
C:\Users\JPR\AppData\Roaming\Mozilla\Firefox\Profiles\257xl4w6.default\searchresultstb deleted
C:\Users\maddie\AppData\Roaming\Mozilla\Firefox\Profiles\s924gzls.default\searchresultstb deleted
C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\nvh0myyn.default\extensions\{B9C7CE32-DA91-43C2-B7E9-0E9AAFC675CD} deleted
C:\Users\maddie\AppData\Roaming\Mozilla\Firefox\Profiles\s924gzls.default\extensions\{B9C7CE32-DA91-43C2-B7E9-0E9AAFC675CD} deleted
"C:\Users\JPR\AppData\Local\{1480314D-9EC8-4ADA-9D9D-35D1C017AA47}" deleted
"C:\Users\JPR\AppData\Roaming\Dance Kit" deleted
"C:\Users\JPR\AppData\Roaming\Database" deleted
"C:\Users\JPR\AppData\Roaming\Definition Bundle" deleted
"C:\ProgramData\Developer Tools" deleted
"C:\ProgramData\Devices" deleted
"C:\ProgramData\Dialogs" deleted
"C:\ProgramData\Drums" deleted
"C:\ProgramData\Echo" deleted
"C:\ProgramData\Electric Clav" deleted
 
==== Firefox Start and Search pages ======================
 
ProfilePath: C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\nvh0myyn.default
user_pref("browser.startup.homepage", "http://www.google.com/");
 
ProfilePath: C:\Users\JPR\AppData\Roaming\Mozilla\Firefox\Profiles\257xl4w6.default
user_pref("browser.search.selectedEngine", "");
 
==== Firefox Extensions Registry ======================
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"[email protected]"="C:\Program Files\AVAST Software\Avast\WebRep\FF" [01/28/2015 10:36 AM]
 
==== Firefox Extensions ======================
 
ProfilePath: C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\nvh0myyn.default
- Skype extension - C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
- Java Console - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
- Undetermined - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
- Undetermined - C:\Program Files (x86)\McAfee\SiteAdvisor
 
ProfilePath: C:\Users\JPR\AppData\Roaming\Mozilla\Firefox\Profiles\257xl4w6.default
- Skype extension - C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
- Java Console - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
- Undetermined - C:\Program Files (x86)\McAfee\SiteAdvisor
 
ProfilePath: C:\Users\maddie\AppData\Roaming\Mozilla\Firefox\Profiles\s924gzls.default
- Undetermined - {B9C7CE32-DA91-43C2-B7E9-0E9AAFC675CD}
 
AppDir: C:\Program Files (x86)\Mozilla Firefox
- Skype extension - %AppDir%\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
- Java Console - %AppDir%\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
 
==== Firefox Plugins ======================
 
Profilepath: C:\Users\JPR\AppData\Roaming\Mozilla\Firefox\Profiles\257xl4w6.default
E64819B6014A93E2503BB52419A0F6F3 - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_171.dll - Shockwave Flash
 
 
==== Chromium Look ======================
 
Google Chrome Version: 40.0.2214.93 (Up to date, latest Stable version: 40.0.2214.93)
 
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
fheoggkfdfchfphceeifdbepaooicaho - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx[]
gomekmidlodglbbmalcneegieacbdmki - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx[01/28/2015 10:25 AM]
 
McAfee SiteAdvisor - Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho
Google Voice Search Hotword (Beta) - JPR\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Mr. Bounce - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\ajfdmocmkakkkbgcoifcenchgkokpecl
Angry Birds - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\aknpkdffaafgjchaibgeefbgmgeghloj
Theme Creator - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\akpelnjfckgfiplcikojhomllgombffc
Google Voice Search Hotword (Beta) - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Facebook - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\boeajhmfdjldchidhphikilcgdacljfm
Planeto Quiz - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\caekfgjhgmkgdhbiaikgdbpldepnkchg
Netflix - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\deceagebecbceejblnlcjooeohmmeldh
SiteAdvisor - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho
Flixster - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\hgbpjlnkjhllfgfdmieompodgaefjcfh
Webcam Toy - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lfbgimoladefibpklnfmkpknadbklade
Sketchpad - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lkllajgbhondgjjnhmmgbjndmogapinp
Sticky Notes - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\mmfklpmdfldnnjbkdmamhokiphfkfieg
life is too short to wait - maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\pehhplohnoccjfjccdppgnfkmgjehioc
 
==== Chromium Startpages ======================
 
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
 
==== Chromium Fix ======================
 
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.metrolyrics.com_0.localstorage deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.metrolyrics.com_0.localstorage-journal deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.gradesaver.com_0.localstorage deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.gradesaver.com_0.localstorage-journal deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage-journal deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_answers.ask.com_0.localstorage deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_answers.ask.com_0.localstorage-journal deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.bradsdeals.com_0.localstorage deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.bradsdeals.com_0.localstorage-journal deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho deleted successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho deleted successfully
 
==== Set IE to Default ======================
 
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
 
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
 
==== All HKCU SearchScopes ======================
 
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.co...={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/...ox&FORM=IE8SRC"
{6A1806CD-94D4-4689-BA73-E35EA1EA9990} Google  Url="http://www.google.co...W_enUS411US411"
 
==== Deleting CLSID Registry Keys ======================
 
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DBC80044-A445-435B-BC74-9C25C1C588A9} deleted successfully
HKEY_USERS\S-1-5-21-2149775182-1744775763-1669362473-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DBC80044-A445-435B-BC74-9C25C1C588A9} deleted successfully
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DBC80044-A445-435B-BC74-9C25C1C588A9} deleted successfully
HKEY_USERS\S-1-5-21-2149775182-1744775763-1669362473-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DBC80044-A445-435B-BC74-9C25C1C588A9} deleted successfully
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{DBC80044-A445-435B-BC74-9C25C1C588A9} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435B-BC74-9C25C1C588A9} deleted successfully
 
==== Deleting CLSID Registry Values ======================
 
HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Approved Extensions\{DBC80044-A445-435B-BC74-9C25C1C588A9} deleted successfully
 
==== Deleting Registry Keys ======================
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A30388EEBBD41CE4C83662CEC1BA95B9 deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Google\Chrome\Extensions\fheoggkfdfchfphceeifdbepaooicaho deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{EE171732-BEB4-4576-887D-CB62727F01CA} deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{EE88303A-4DBB-4EC1-8C63-26EC1CAB599B} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\A30388EEBBD41CE4C83662CEC1BA95B9 deleted successfully
 
==== Empty IE Cache ======================
 
C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JPR\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\JPR\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JPR\AppData\Local\Temp\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\maddie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JPR\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat will be deleted at reboot
 
==== Empty FireFox Cache ======================
 
No FireFox Cache found
 
==== Empty Chrome Cache ======================
 
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\JPR\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\maddie\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
 
==== Empty All Flash Cache ======================
 
Flash Cache Emptied Successfully
 
==== Empty All Java Cache ======================
 
Java Cache cleared successfully
 
==== C:\zoek_backup content ======================
 
C:\zoek_backup (files=1450 folders=154 88292072 bytes)
 
==== Empty Temp Folders ======================
 
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Guest\AppData\Local\Temp emptied successfully
C:\Users\JPR\AppData\Local\Temp will be emptied at reboot
C:\Users\maddie\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot
 
==== After Reboot ======================
 
==== Empty Temp Folders ======================
 
C:\Windows\Temp successfully emptied
C:\Users\JPR\AppData\Local\Temp successfully emptied
 
==== Empty Recycle Bin ======================
 
C:\$RECYCLE.BIN successfully emptied
 
==== Deleting Files / Folders ======================
 
"C:\Users\JPR\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat" not found
 
==== EOF on Thu 01/29/2015 at 23:47:31.58 ======================
 

  • 0

#68
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

Regarding this:-

Errors found. CHKDSK cannot continue in read-only mode.

It may denote a failing hard-drive, though feasible this error is due to a missing update. Either way it would be prudent to backup any files etc as a precaution. If the need we can try to address this further in due course.

For now I would like to check something completely different out as follows...

Please follow the instructions in the below topic:-

How to create a new user account in Windows 7 and Windows Vista

And create a new user account, name it say GTG Test and grant it admin rights etc. Once created reboot the machine and log back in with this new account.

Does the machine still have the same issues when running in this new user account or not ?
  • 0

#69
richclan

richclan

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 180 posts
no change on the new account basically nothing works after boot up

also i tried to update last week and it gets stuck on first update of three

Edited by richclan, 30 January 2015 - 09:54 PM.

  • 0

#70
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

also i tried to update last week and it gets stuck on first update of three

No real surprise there though being honest attempting such is not advisable as may worsen a situation...though saying that, sadly cannot be much worse at present eh.

no change on the new account basically nothing works after boot up

Not good at all and this now either denotes a failing Hard-Drive and or the actual Operating System itself is damaged. So lets check the Hard-Drive as follows...

Scan with SeaTools:

Go to this page:-

SeaTools for Windows

Scroll down and click on the I Accept button >> then click on Download button >> save this file to the desktop.
  • Right-click on SeaToolsforWindowsSetup.exe and select Run as Administrator >> follow the prompts for a default installation.
  • Once installed launch the application and follow the prompts until the main GUI(graphical user interface) has loaded.
  • Select the Hard-Drive >> click on Basic Tests >> S.M.A.R.T Check >> once completed perform a Short Drive Self Test also.
  • In your next reply let myself know the outcome of both tests as in either a Pass or Fail etc.
Note: Do not be tempted to use the Advanced Tests feature as this could very well inadvertently wipe the hard-drive and or render it unusable.
  • 0

Advertisements


#71
richclan

richclan

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 180 posts
IMG_20150131_205222794.jpg

i get this error in safe
mode and in normal mode

Edited by richclan, 31 January 2015 - 08:14 PM.

  • 0

#72
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

i get this error in safe
mode and in normal mode

Try uninstalling and then reinstalling SeaTools for Windows, if still the same issue proceed to the below please...

Scan with HD-Tune:

Please download the installer for HD-Tune to your desktop from here.

Alternate download is here.
  • Right-click on hdtune_255.exe and select Run as Administrator >> follow the prompts for a default installation.
  • Once the main GUI(graphical user interface) has loaded, click on the Benchmark tab >> Start
  • When the test has completed click once on this button hddtune1.gif in the top-left hand corner of the GUI. This will copy the results to the clipboard.
  • Open a notepad file, within the notepad window right click and select Paste.
  • Back in the HD-Tune main GUI >> click on the Error Scan tab >> select the option Quick scan >> Start
  • Again when this test has completed click once on this button hddtune1.gif in the top-left hand corner of the GUI. This will copy the results to the clipboard.
  • Paste this also in the open notepad file and then save the notepad file to the desktop named hddcheck.txt.
  • Post the contents of the aforementioned hddcheck.txt in your next reply please.

  • 0

#73
richclan

richclan

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 180 posts

i had to run it at 32K and at a faster ratio so the test completed

 

HD Tune: Hitachi HTS545025B9A300 Error Scan
 
Scanned data   : 238379 MB
Damaged Blocks : 0.2 %
Elapsed Time   : 21:35
 
 
 
 
 
HD Tune: Hitachi HTS545025B9A300 Benchmark
 
Transfer Rate Minimum : 20.2 MB/sec
Transfer Rate Maximum : 87.0 MB/sec
Transfer Rate Average : 62.4 MB/sec
Access Time           : 18.5 ms
Burst Rate            : 132.0 MB/sec
CPU Usage             : -1.0%

  • 0

#74
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

i had to run it at 32K and at a faster ratio so the test completed

Acknowledged, the results are better than I was expecting to be honest.

Launch HD-Tune again please >> click on the the Health tab and inform myself in your next reply what is denoted next to Health Status near the bottom of the window please.
  • 0

#75
richclan

richclan

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 180 posts

status is OK

 

also i am able to use the laptop, its actually working!!!!  go figure


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP