[holysole]

Hello All!

I custom built this pc about 3 years ago and havent had any problems until around the last year mark. However, the glitches were minor and after a few updates resolved. But I've had the BSOD a few times now (in no apparent pattern and very randomly). Today while on for about 15 minutes it happened... and I thought I'd reach out to see if any one had the know how on how to resolve this!

I will attach the dump file created today if anyone is able to have a gander- I have no idea how to view it's information!

Thanks in advance you beautiful, geeky folks!

H

Attached Files

•  121414-22105-01.7z   19.84KB   224 downloads

[Advertisements]

    holysole,

 

I am suspecting AV software atm but not conclusive with only having one dump file;

 

\??\C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\regfilter.sys 

\??\C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\FileMonitor.sys 

\??\C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\UrlFilter.sys 

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

TIP

To ensure that you receive notification of any reply to your topic please click on the Follow this topic tab at the upper right corner of the page. 

[phillpower2]

    holysole,

 

I am suspecting AV software atm but not conclusive with only having one dump file;

 

\??\C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\regfilter.sys 

\??\C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\FileMonitor.sys 

\??\C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\UrlFilter.sys 

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

TIP

To ensure that you receive notification of any reply to your topic please click on the Follow this topic tab at the upper right corner of the page. 

[holysole]

Wow phillpower2!!

You are on this! Firstly, I can't thank you enough for your speedy response and getting me this far!
I've run Speccy and come up with the following results:
http://speccy.pirifo...TyRa1fwRFiJGury

Thanks again for your help!!!

H

[phillpower2]

Thanks for the url holysole 

 

Speccy is showing that there are various issues going on so I will mention the 4 major ones and in the order that they need to be resolved;

 

(1:) The amount of free storage space on the SSD has reached a critically low point level, it is a strong contender as the cause of the crashes, see Speccy info below + my canned text explaining the affects that low disk space can have;

 

Partition 1

Partition ID: Disk #0, Partition #1

Disk Letter: C:

File System: NTFS

Volume Serial Number: 8660925F

Size: 111 GB

Used Space: 105 GB (94%)

Free Space: 6.16 GB (6%)

 

Please note that in order to avoid data corruption and/or mechanical HDD failure for data only HDDs you must always have a minimum of 10% of the HDDs overall storage capacity available as free space and between 20 and 25% of a HDDs overall storage capacity available as free space if the OS is on it, the free space allows for information to be copied to and from the drive efficiently and it reduces the risk of the OS being overwritten/becoming corrupted by a simple task such as installing a Windows or a third party software update.

Not having the above can render a computer inoperable if the HDD concerned has the OS on it due to the MBR (Master Boot Record) becoming damaged/corrupt, please see information @ http://pcsupport.abo...sterbootrec.htm

 

 

 

Back up as much data from the C: drive asap or it will fail, the amount of space that you should free up is between 20 and 25GB.

 

(2:)  You have no real time AV protection, free up the space on the SSD and then install a good free AV such as Avast or MSE, see below;

Avast! free Antivirus to the bottom left here

MSE from here

 

(3:) Windows has multiple updates missing and like having no real time AV protection this puts you at serious risk of malware attack, after completing steps 1 and 2 ensure that you fully update Windows.

 

(4:) This is an issue that may require some physical testing of the Ram, you have 8GB of Ram made up of two 4GB sticks shown by Speccy to be in the correct slots on the MB, this means that it should function in dual channel mode but Speccy shows that it is running in single mode, flaky Ram is a common cause of and will contribute to BSOD, post back with an update when steps 1, 2, and 3 are done or if you have any questions along the way.

[phillpower2]

Not heard from you for a while holysole, is the issue now resolved, either way an update to your topic would be appreciated.

[holysole]

Hi phillpower2!!

So sorry for the lack of response!! The flu was being passed around and then I got caught up in all things Christmas!
Thanks again for your time and efforts!

I believe I've done what I can to resolve the above issues- I guess I should have invested in a larger HD for my C drive!
That said, here's the new snapshot

http://speccy.pirifo...me58JrVgrj4ct8Y

Cheers,

H

[phillpower2]

Thanks for the update holysole 

 

Please disable Windows Firewall as you risk it conflicting with your Panda Firewall, this can not only lead to system instability but also leave you with no protection if the two conflict to such an extent that they disable each other, some information courtesy of admin advising as to how best protect your computer can be found here note the advice not to have two AVs or Firewalls running at the same time.

 

The SSD looks a lot more healthy now but can I ask how the computer is now behaving.

 

Speccy is still showing a problem with the Ram and so it needs to be checked out.

[holysole]

Oh good call!! I'll disable windows firewall immediately!
The computer has been really stable! It wasn't frequent that I'd get the BSOD- I'd say maybe 3-4 times since I've had it running (about 3/ 4 years now), but it seemed that most of the instances occurred in the last little while- say a year or so. I'm not certain what the RAM issue could be though... so very strange...

[phillpower2]

Glad to hear that the computer is behaving ok 

 

Your Ram specs here

 

Speccy detects it as;

RAM

8.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)

 

So that we can check the Ram out;

 

Download then run CPU-Z, click on the Memory tab, take a screenshot of the results and attach them to your next reply for us;

 

CPU-Z from here

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would. 

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

 

No rush with this as we understand that it is the festive season and spending time with family and friends comes first  

[holysole]

Thanks

I'm due to go out of town tomorrow morning, so I thought I'd get to this asap!

Here's the screen grab!




Cheers

[phillpower2]

The Ram is definitely only running in single channel mode, can I ask if you happen to know what memory slots are being in used on the MB, it should be the two nearest to the processor, is that correct.