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Need help, have multiple pop-ups and probably a virus too


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#196
zep516

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Hello,

I'd run the Microsoft fixit for Windows 7, see Here

Let me know.

Thanks
Joe :)
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#197
juglar21

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Hello Joe,

 

I did it and the result is:

 

Service registration is missing or corrupt        fixed

Problems installing recent updates                 fixed

Windows update services not running            not fixed

Windows update error 0x80070003(2015-02-05-T-12_13_45P)      not fixed

 

So not sure if I now have all the updates or not.

 

Thanks, J.


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#198
zep516

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Please download Farbar Service Scanner from here http://download.blee.../farbar/FSS.exe and run it on your computer.

Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
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#199
juglar21

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Hello Joe,

 

here is the log:

 

Farbar Service Scanner Version: 17-01-2015
Ran by Kris (administrator) on 08-02-2015 at 19:03:33
Running from "C:\Users\Kris\Desktop"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

thanks, J.


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#200
zep516

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Lets try one more fixit,

 

Farbar Service Scanner Version: 17-01-2015
Ran by Kris (administrator) on 08-02-2015 at 19:03:33
Running from "C:\Users\Kris\Desktop"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal


This is what that line in bold should show:
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
You're missing service pack 1 windows up date should have installed that along with any other updates.

Please run the fix it below, visit the web page and click runnow on the fixit window.
http://support.microsoft.com/kb/971058


Then visit windows up-date and see if it works.
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#201
juglar21

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Joe,

 

here is the reply:

 

Troubleshooting is complete

 

Thank you for running an automated troubleshooter from Microsoft

 

We did not detect any problems and therefore no fixes were applied

 

 

So I guess this is it. Am still happy with how the computer is running now!!! Just won't do any things that require safety like going to my bank account.

Will use a different computer for that.

 

Wonder what Dell support would say, if I contacted them, meaning the free group support they offer?

 

best, J


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#202
zep516

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Hello,

Try running this:
System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821)


http://www.microsoft...s.aspx?id=20858

Download an run it. Then try windows up-Date.

Let me know what error your getting when you try windows up date?

Joe
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#203
juglar21

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Hi Joe,

 

the message I am getting now is

 

Error(s) found:

 

Code 80070424 Windows Update encountered an unknown error.

 

Thanks J.

P.S. I am fine with leaving it here. I can surft the internet and watch youtube and do some other things.


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#204
juglar21

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Hi Joe,

 

have been busy, but as well using the computer, so even though not fully perfect, the computer works fine now and has been for several weeks,

for many things what I want to do. So please close this thread and add a link for a donation.

 

All the best, Juglar 21


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#205
zep516

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OK.

 

I'm out of ideas anyway. Glad you're happy though :)

 

http://www.geekstogo...on-information/


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#206
zep516

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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