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Computer keep's freezing when i play any game & randomly freez


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#1
peaceful82

peaceful82

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Hi, my computer keep's changing to different color's than locking up anytime i play any game. This just started afew month's ago & i have updated everything on my computer as well as did all the testing i can from memtest to making sure my harddrive isn't corruped. My computer also randomly but rarely has a kernal stopped working & restarted pop up when i'm not playing game.I just downloaded who crashed & this is what it said
 
 
computer name: PEACEFUL82-PC
computer name: PEACEFUL82-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: ASRock, Z77 Extreme4
CPU: GenuineIntel Intel® Core™ i5-3570K CPU @ 3.40GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4246777856 total
 
 
 
 
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
 
Crash dump directory: C:\Windows\Minidump
 
Crash dumps are enabled on your computer.
 
On Mon 12/22/2014 11:41:54 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122214-38766-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D134) 
Bugcheck code: 0x116 (0xFFFFFA8009A800F0, 0xFFFFF88008C6F23C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR
 
 
 
On Mon 12/22/2014 11:41:54 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214) 
Bugcheck code: 0x116 (0xFFFFFA8009A800F0, 0xFFFFF88008C6F23C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR
 
 
 
 
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
 
2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 
 
dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)
 
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
 
 
Read the topic general suggestions for troubleshooting system crashes for more information. 
 
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 
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windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: ASRock, Z77 Extreme4
CPU: GenuineIntel Intel® Core™ i5-3570K CPU @ 3.40GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4246777856 total
 
 
 
 
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
 
Crash dump directory: C:\Windows\Minidump
 
Crash dumps are enabled on your computer.
 
On Mon 12/22/2014 11:41:54 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122214-38766-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D134) 
Bugcheck code: 0x116 (0xFFFFFA8009A800F0, 0xFFFFF88008C6F23C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR
 
 
 
On Mon 12/22/2014 11:41:54 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214) 
Bugcheck code: 0x116 (0xFFFFFA8009A800F0, 0xFFFFF88008C6F23C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR
 
 
 
 
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
 
2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 
 
dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)
 
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
 
 
Read the topic general suggestions for troubleshooting system crashes for more information. 
 
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 
 
By the way i have a nvidia 660 & corsair cx 600 Please help
 

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#2
anzenketh

anzenketh

    BSOD Warrior/Computer Surgeon

  • Technician
  • 2,854 posts
Hello peaceful82,
 
Welcome to Geekstogo.
 
The item that is causing the crash is related to DirectX. From the fact that you state that the screen is changing colors points to a video issue.
 
I would start by troubleshooting your graphics card. 
  • Do you notice this problem when you are not using a graphics intensive program?
  • What is the video card drivers version that you are using? 

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