From the looks of it the pop ups have stopped. I will post again as soon as I notice them popping up again.
Posted 27 December 2014 - 06:53 AM
Your logs are CLEAN! but we still have a few things we need to address namely:
- I need to remove the tools we installed on your machine.
- We also have some programs on your machine that need updating to help protect you in the future.
- Download Delfix from here
- Ensure Remove disinfection tools is ticked
- Create registry backup
- Purge system restore
- Click Run
You can uninstall ESET Online Scanner at this time.
I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.
Step 2: Java Warning and Program Updates
Out of Date Service Pack
Your current Windows service pack is out of date. Please update it by clicking the link below.
A word about Java
Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.
For more information regarding this, see the two articles below:
Forbes: US Department of Homeland Security Calls on user do disable Java
US warns on Java software
Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.
If you do have software that requires it, then disable it until such time as it's needed by those programs.
Please click the link below for instructions to disable Java.
How to Disable Java in your Web Browser
If you wish to continue to use Java on your machine, please be sure to keep it updated by following the instructions below.
- Click on this link Java Website and click Do I Have Java?
- Then click the Verify Java Version button. It will scan your current version and show you if you have the most current version.
Instructions for manually removing old versions of Java
Update Adobe flash Player
Your current version of Adobe Flash is out of date. Please update it by clicking the link below.
Also, make sure you Uncheck the box to install the McAfee Security Scan Plus software.
Step 3: Tips, Information and Optional installation of Unchecky
Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
Install and keep only one anti-virus on your machine. Update it and scan your machine with it at least once a week.
Be careful of the websites you visit.
When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.
To help protect yourself while on the web, I recommend you read How did I get infected in the first place?
Installation of Unchecky
This is a very good little program that will automatically uncheck any boxes during a software installation. This helps prevent the software from installing any malware that is by default checked while the program is being installed.
Click here to be taken to Unchecky.com
Click the very large Download button.
Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)
Once open, click the Install button.
Then click Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked.
Things I need to see in your next post
Posted 27 December 2014 - 10:03 AM
The pop ups have stopped completely! Thank you so much for your help!
Here is the DelFix log:
Edited by sadburbia, 27 December 2014 - 10:07 AM.
Posted 27 December 2014 - 10:05 AM
Posted 27 December 2014 - 11:15 AM
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