Anyway, after the computer froze, he shut it off. Later when I went to turn it back on, it wouldn't boot. It comes up with the same error message each time I try to restart it. The message is: Windows did not start successfully. And it gives 5 options:
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration
Start Windows Normally
I tried all the options. Nothing will allow the computer to boot up. The last two leave me with a blank screen (black). The safe mode options show the computer starting to load drivers. It gets to a line which reads:
and this is where it hangs up.
Here are the specs for my computer:
Microsoft® Windows® XP Home Edition
AMD Athlon™ XP processor 2200+ (1.800 GHz) with QuantiSpeed™ architecture
VIA KM 266
512 MB DDR (PC2100)
40 GB HDD 1
Please help---someone---I have had to take my daughter's laptop over in order to even post this question!!!!