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PC sporadically unresponsive, long boot time, explorer crashes, fails


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#1
Lyanheart

Lyanheart

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My wife's PC; been showing poor performance recently, very long boot times, windows explorer crashes occasionally, and sometimes fails to detect external USB hard drive when this stuff is going on. Also cannot bring up task manager when it is showing these symptoms.

 

Would appreciate having it checked out to the benefit of my marriage...    :P

 

 

OTL quick scan log pasted..  also is attached along with extras.txt below:

 

OTL logfile created on: 1/8/2015 11:31:40 PM - Run 1
OTL by OldTimer - Version 3.2.69.0     Folder = C:\Users\Ashley\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.17501)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
5.91 Gb Total Physical Memory | 3.69 Gb Available Physical Memory | 62.44% Memory free
11.82 Gb Paging File | 9.50 Gb Available in Paging File | 80.36% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 579.61 Gb Total Space | 502.24 Gb Free Space | 86.65% Space Free | Partition Type: NTFS
Drive D: | 1.24 Gb Total Space | 0.00 Gb Free Space | 0.00% Space Free | Partition Type: UDF
 
Computer Name: ASHEY | User Name: Ashley | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
 
========== Processes (SafeList) ==========
 
PRC - [2015/01/08 23:30:46 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Ashley\Desktop\OTL.exe
PRC - [2014/12/19 08:48:18 | 000,081,088 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2014/12/08 22:45:28 | 039,207,112 | ---- | M] (Dropbox, Inc.) -- C:\Users\Ashley\AppData\Roaming\Dropbox\bin\Dropbox.exe
PRC - [2014/12/05 20:50:53 | 000,856,904 | ---- | M] (Google Inc.) -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
PRC - [2013/09/12 18:50:01 | 000,295,512 | ---- | M] (RealNetworks, Inc.) -- C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
PRC - [2013/08/14 14:19:24 | 000,039,056 | ---- | M] () -- C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
PRC - [2013/06/26 18:21:50 | 000,207,528 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
PRC - [2013/06/26 18:21:46 | 000,523,944 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
PRC - [2011/07/19 10:59:30 | 000,126,392 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe
PRC - [2011/02/01 16:24:42 | 002,656,280 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2011/02/01 16:24:40 | 000,326,168 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
PRC - [2010/12/25 19:05:54 | 001,716,144 | ---- | M] (TOSHIBA CORPORATION) -- C:\Program Files (x86)\TOSHIBA\widimon\widimon.exe
PRC - [2010/08/16 13:54:50 | 000,034,160 | ---- | M] (TOSHIBA CORPORATION) -- C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
 
 
========== Modules (No Company Name) ==========
 
MOD - [2015/01/08 23:19:13 | 000,043,008 | ---- | M] () -- c:\Users\Ashley\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpz3kffv.dll
MOD - [2014/12/05 20:50:50 | 009,009,480 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\pdf.dll
MOD - [2014/12/05 20:50:46 | 001,077,064 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\libglesv2.dll
MOD - [2014/12/05 20:50:45 | 000,211,272 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\libegl.dll
MOD - [2014/12/05 20:50:44 | 001,677,128 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\ffmpegsumo.dll
MOD - [2014/10/21 19:22:50 | 000,750,080 | ---- | M] () -- C:\Users\Ashley\AppData\Roaming\Dropbox\bin\libGLESv2.dll
MOD - [2014/10/21 19:22:50 | 000,047,616 | ---- | M] () -- C:\Users\Ashley\AppData\Roaming\Dropbox\bin\libEGL.dll
MOD - [2014/10/21 19:22:48 | 000,863,744 | ---- | M] () -- C:\Users\Ashley\AppData\Roaming\Dropbox\bin\plugins\platforms\qwindows.dll
MOD - [2014/10/21 19:22:46 | 000,200,704 | ---- | M] () -- C:\Users\Ashley\AppData\Roaming\Dropbox\bin\plugins\imageformats\qjpeg.dll
MOD - [2014/10/11 12:05:58 | 001,044,776 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
MOD - [2014/02/12 19:58:32 | 000,073,544 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
 
 
========== Services (SafeList) ==========
 
SRV:64bit: - [2014/11/21 21:35:29 | 000,114,688 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\windows\SysNative\IEEtwCollector.exe -- (IEEtwCollectorService)
SRV:64bit: - [2014/08/22 14:14:34 | 000,368,624 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- c:\Program Files\Microsoft Security Client\NisSrv.exe -- (NisSrv)
SRV:64bit: - [2014/08/22 14:14:34 | 000,023,784 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\MsMpEng.exe -- (MsMpSvc)
SRV:64bit: - [2013/05/27 00:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2011/06/10 00:10:00 | 000,138,152 | ---- | M] (TOSHIBA Corporation) [On_Demand | Running] -- C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe -- (TOSHIBA HDD SSD Alert Service)
SRV:64bit: - [2011/06/01 15:38:30 | 001,517,328 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Intel\WiFi\bin\EvtEng.exe -- (EvtEng)
SRV:64bit: - [2011/06/01 15:23:40 | 000,340,240 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe -- (MyWiFiDHCPDNS)
SRV:64bit: - [2011/06/01 15:19:58 | 000,844,560 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe -- (RegSrvc)
SRV:64bit: - [2011/05/24 12:58:12 | 000,294,848 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\TECO\TecoService.exe -- (TOSHIBA eco Utility Service)
SRV:64bit: - [2011/05/17 17:34:18 | 000,574,896 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe -- (TosCoSrv)
SRV:64bit: - [2011/04/20 18:16:04 | 000,558,592 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Windows\SysNative\ThpSrv.exe -- (Thpsrv)
SRV:64bit: - [2010/10/20 17:41:00 | 000,138,656 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Windows\SysNative\TODDSrv.exe -- (TODDSrv)
SRV:64bit: - [2010/09/22 20:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2009/07/13 20:39:31 | 000,045,568 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\windows\SysNative\rundll32.exe -- (f7dc94c1)
SRV - [2014/12/19 08:48:18 | 000,081,088 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2014/12/10 19:46:20 | 000,267,440 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2014/03/20 17:49:18 | 000,067,224 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2013/09/11 21:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2013/08/14 14:19:24 | 000,039,056 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe -- (RealNetworks Downloader Resolver Service)
SRV - [2013/06/26 18:21:50 | 000,207,528 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe -- (sftvsa)
SRV - [2013/06/26 18:21:46 | 000,523,944 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe -- (sftlist)
SRV - [2011/07/19 10:59:30 | 000,126,392 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe -- (PCCUJobMgr)
SRV - [2011/07/11 20:16:06 | 000,057,216 | ---- | M] (TOSHIBA Corporation) [On_Demand | Running] -- C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe -- (TMachInfo)
SRV - [2011/02/01 16:24:42 | 002,656,280 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2011/02/01 16:24:40 | 000,326,168 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)
 
 
========== Driver Services (SafeList) ==========
 
DRV:64bit: - [2014/07/17 17:05:06 | 000,125,584 | ---- | M] (Microsoft Corporation) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\NisDrvWFP.sys -- (NisDrv)
DRV:64bit: - [2014/01/22 07:52:10 | 000,206,080 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ssudmdm.sys -- (ssudmdm)
DRV:64bit: - [2014/01/22 07:52:10 | 000,108,800 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ssudbus.sys -- (dg_ssudbus)
DRV:64bit: - [2013/06/26 18:21:50 | 000,023,208 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftvollh.sys -- (Sftvol)
DRV:64bit: - [2013/06/26 18:21:48 | 000,028,840 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftredirlh.sys -- (Sftredir)
DRV:64bit: - [2013/06/26 18:21:46 | 000,273,576 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftplaylh.sys -- (Sftplay)
DRV:64bit: - [2013/06/26 18:21:44 | 000,767,144 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftfslh.sys -- (Sftfs)
DRV:64bit: - [2012/12/13 13:50:36 | 000,054,784 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2012/11/02 15:38:36 | 000,050,856 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\point64.sys -- (Point64)
DRV:64bit: - [2012/11/01 21:52:50 | 000,075,928 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\dc3d.sys -- (dc3d)
DRV:64bit: - [2012/08/21 13:01:20 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2012/03/01 01:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/11/23 08:06:22 | 000,020,592 | ---- | M] (Compal Electronics, INC.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CeKbFilter.sys -- (CeKbFilter)
DRV:64bit: - [2011/06/27 12:55:50 | 012,231,584 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2011/06/21 18:19:14 | 000,025,496 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iwdbus.sys -- (iwdbus)
DRV:64bit: - [2011/06/21 18:19:12 | 000,034,200 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\intelaud.sys -- (intaud_WaveExtensible)
DRV:64bit: - [2011/06/09 22:28:22 | 000,482,384 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\tos_sps64.sys -- (tos_sps64)
DRV:64bit: - [2011/05/01 17:33:06 | 008,593,920 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NETwNs64.sys -- (NETwNs64)
DRV:64bit: - [2011/03/23 20:10:28 | 000,036,992 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\thpdrv.sys -- (Thpdrv)
DRV:64bit: - [2011/03/11 01:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 01:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/02/10 17:52:34 | 000,181,760 | ---- | M] (Renesas Electronics Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\nusb3xhc.sys -- (nusb3xhc)
DRV:64bit: - [2011/02/10 17:52:34 | 000,082,432 | ---- | M] (Renesas Electronics Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\nusb3hub.sys -- (nusb3hub)
DRV:64bit: - [2011/02/08 22:07:00 | 000,038,096 | ---- | M] (TOSHIBA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\PGEffect.sys -- (PGEffect)
DRV:64bit: - [2011/02/03 22:59:06 | 001,413,680 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2011/01/31 19:04:42 | 000,174,168 | ---- | M] (JMicron Technology Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\jmcr.sys -- (JMCR)
DRV:64bit: - [2011/01/13 22:58:30 | 000,413,800 | ---- | M] (Realtek                                            ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2011/01/12 20:51:44 | 000,439,320 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2010/11/20 22:24:33 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/20 22:23:47 | 000,109,056 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\sdbus.sys -- (sdbus)
DRV:64bit: - [2010/11/20 22:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 22:23:47 | 000,031,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2010/10/19 19:34:26 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)
DRV:64bit: - [2010/10/15 19:28:18 | 000,317,440 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)
DRV:64bit: - [2010/03/22 13:55:20 | 000,046,192 | ---- | M] (COMPAL ELECTRONIC INC.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\LPCFilter.sys -- (LPCFilter)
DRV:64bit: - [2009/07/30 23:22:04 | 000,027,784 | ---- | M] (TOSHIBA Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\tdcmdpst.sys -- (tdcmdpst)
DRV:64bit: - [2009/07/14 18:31:18 | 000,026,840 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\TVALZ_O.SYS -- (TVALZ)
DRV:64bit: - [2009/07/13 20:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 20:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 20:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/13 19:39:20 | 000,023,040 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\WSDPrint.sys -- (WSDPrintDevice)
DRV:64bit: - [2009/06/29 19:16:20 | 000,014,784 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\Thpevm.sys -- (Thpevm)
DRV:64bit: - [2009/06/10 15:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 15:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 15:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 15:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV - [2009/07/13 20:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)
 
 
========== Standard Registry (SafeList) ==========
 
 
========== Internet Explorer ==========
 
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {80c554b9-c7f8-4a21-9471-06d606da78a2}
IE:64bit: - HKLM\..\SearchScopes\{80c554b9-c7f8-4a21-9471-06d606da78a2}: "URL" = http://www.bing.com/...=MSSEDF&pc=MSSE
IE:64bit: - HKLM\..\SearchScopes\{E0717348-AA94-47D3-B47D-4565344F9CD3}: "URL" = http://www.google.co...ng}&rlz=1I7TSNP
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/?pc=MSSE
IE - HKLM\..\SearchScopes,DefaultScope = {80c554b9-c7f8-4a21-9471-06d606da78a2}
IE - HKLM\..\SearchScopes\{80c554b9-c7f8-4a21-9471-06d606da78a2}: "URL" = http://www.bing.com/...=MSSEDF&pc=MSSE
IE - HKLM\..\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}: "URL" = http://websearch.sea...&cc=US&unqvl=45
IE - HKLM\..\SearchScopes\{E0717348-AA94-47D3-B47D-4565344F9CD3}: "URL" = http://www.google.co...ng}&rlz=1I7TSNP
 
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.toshiba.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/
IE - HKCU\..\SearchScopes,DefaultScope = {CF0020E0-8F82-4CDD-B057-9A012EF585EF}
IE - HKCU\..\SearchScopes\{80c554b9-c7f8-4a21-9471-06d606da78a2}: "URL" = http://www.bing.com/...=MSSEDF&pc=MSSE
IE - HKCU\..\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}: "URL" = http://websearch.sea...&cc=US&unqvl=45
IE - HKCU\..\SearchScopes\{CF0020E0-8F82-4CDD-B057-9A012EF585EF}: "URL" = https://www.google.c...q={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>;*.local
 
 
========== FireFox ==========
 
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\windows\system32\Macromed\Flash\NPSWF64_15_0_0_246.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_246.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=:  File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=11.25.2: C:\Program Files (x86)\Java\jre1.8.0_25\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre1.8.0_25\bin\new_plugin\npjp2.dll File not found
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=11.25.2: C:\Program Files (x86)\Java\jre1.8.0_25\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3538.0513: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@real.com/nppl3260;version=16.0.3.51: c:\program files (x86)\real\realplayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprndlchromebrowserrecordext;version=1.3.3: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprndlhtml5videoshim;version=1.3.3: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprndlpepperflashvideoshim;version=1.3.3: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprpplugin;version=16.0.3.51: c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll (RealPlayer)
FF - HKLM\Software\MozillaPlugins\@realnetworks.com/npdlplugin;version=1: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll (RealDownloader)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\1\NP_wtapp.dll File not found
 
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext\ [2013/09/12 18:51:48 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{ABDE892B-13A8-4d1b-88E6-365A6E755758}: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext [2013/09/12 18:51:48 | 000,000,000 | ---D | M]
 
 
========== Chrome  ==========
 
CHR - plugin: Error reading preferences file
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek\0.8_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.7_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn\0.1.1.5023_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.6_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap\1.0_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\idhngdhcfkoamngbedgpaokgjbnpdiji\1.3.3_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.6.1_0\
CHR - Extension: No name found = C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\
 
O1 HOSTS File: ([2009/06/10 16:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (TOSHIBA Media Controller Plug-in) - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\x64\TOSHIBAMediaControllerIE.dll (TOSHIBA Corporation)
O2 - BHO: (Solid Savings) - {11111111-1111-1111-1111-110211621178} - C:\Program Files (x86)\Solid Savings\Solid Savings-bho.dll File not found
O2 - BHO: (Unit) - {2C4BA31C-0C15-11E2-90C7-9BFCBEB168B3} - C:\Users\Ashley\AppData\Local\UnitLayers\temp.dat File not found
O2 - BHO: (RealNetworks Download and Record Plugin for Internet Explorer) - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll (RealDownloader)
O2 - BHO: (TOSHIBA Media Controller Plug-in) - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll (TOSHIBA Corporation)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O4:64bit: - HKLM..\Run: []  File not found
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [HSON] C:\Program Files\TOSHIBA\TBS\HSON.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IntelliPoint] c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [IntelliType Pro] c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [IntelPAN] C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe (Intel® Corporation)
O4:64bit: - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [TCrdMain] C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [Teco] C:\Program Files\TOSHIBA\TECO\Teco.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [ThpSrv] C:\windows\SysNative\thpsrv.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosReelTimeMonitor] C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TPwrMain] C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: []  File not found
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe (TOSHIBA Electronics, Inc.)
O4 - HKLM..\Run: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe (TOSHIBA CORPORATION)
O4 - HKLM..\Run: [NortonOnlineBackupReminder] C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe (Toshiba)
O4 - HKLM..\Run: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe (TOSHIBA CORPORATION)
O4 - HKLM..\Run: [TkBellExe] C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe (RealNetworks, Inc.)
O4 - HKLM..\Run: [ToshibaServiceStation] C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [TSleepSrv] C:\Program Files (x86)\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe (TOSHIBA)
O4 - HKCU..\Run: [GoogleChromeAutoLaunch_E21A55733DE47A9C91846541BA1A406D] C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)
O4 - Startup: C:\Users\Ashley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Adobe Gamma.lnk = C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (Adobe Systems, Inc.)
O4 - Startup: C:\Users\Ashley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk = C:\Users\Ashley\AppData\Roaming\Dropbox\bin\Dropbox.exe (Dropbox, Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLUA = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: PromptOnSecureDesktop = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableLockWorkstation = 0
O8:64bit: - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html File not found
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html File not found
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 11.25.2)
O16 - DPF: {CAFEEFAC-0018-0000-0025-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.8.0_25)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.8.0_25)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.0.1 205.171.2.226
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{5B6B3A16-A18C-4F19-B7AA-8FF4AE6A8C9D}: DhcpNameServer = 192.168.0.1 205.171.2.226
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{C2F419D8-C40F-4E9D-AD56-47BB83887DF8}: DhcpNameServer = 100.100.0.102
O18:64bit: - Protocol\Handler\grooveLocalGWS - No CLSID value found
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O20:64bit: - AppInit_DLLs: (C:\PROGRA~2\SSSUPP~1\ASSIST~2.DLL) -  File not found
O20 - AppInit_DLLs: (c:\progra~2\sssupp~1\assist~1.dll) -  File not found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\windows\SysWow64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)
 
========== Files/Folders - Created Within 30 Days ==========
 
[2015/01/08 23:30:43 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Ashley\Desktop\OTL.exe
[2015/01/08 21:52:54 | 000,000,000 | ---D | C] -- C:\Users\Ashley\Desktop\frogs
[2015/01/04 17:09:57 | 000,000,000 | ---D | C] -- C:\Users\Ashley\Desktop\Files
[2014/12/31 16:50:28 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Google
[2014/12/31 16:49:49 | 000,000,000 | ---D | C] -- C:\Users\Ashley\AppData\Local\Apps
[2014/12/31 16:49:48 | 000,000,000 | ---D | C] -- C:\Users\Ashley\AppData\Local\Deployment
[2014/12/28 19:46:17 | 000,000,000 | ---D | C] -- C:\windows\Sun
[2014/12/28 19:46:15 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Java
[2014/12/11 14:59:28 | 000,000,000 | ---D | C] -- C:\windows\SysNative\appraiser
[1 C:\windows\*.tmp files -> C:\windows\*.tmp -> ]
 
========== Files - Modified Within 30 Days ==========
 
[2015/01/08 23:30:46 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Ashley\Desktop\OTL.exe
[2015/01/08 23:27:57 | 000,025,120 | -H-- | M] () -- C:\windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2015/01/08 23:27:57 | 000,025,120 | -H-- | M] () -- C:\windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2015/01/08 23:18:09 | 000,000,894 | ---- | M] () -- C:\windows\tasks\GoogleUpdateTaskMachineCore.job
[2015/01/08 23:17:47 | 000,067,584 | --S- | M] () -- C:\windows\bootstat.dat
[2015/01/08 23:17:40 | 463,486,975 | -HS- | M] () -- C:\hiberfil.sys
[2015/01/08 22:55:01 | 000,000,898 | ---- | M] () -- C:\windows\tasks\GoogleUpdateTaskMachineUA.job
[2015/01/08 22:49:46 | 000,000,830 | ---- | M] () -- C:\windows\tasks\Adobe Flash Player Updater.job
[2015/01/08 21:44:24 | 000,321,146 | ---- | M] () -- C:\Users\Ashley\Desktop\87716-cross-stitch-frog2.jpg
[2015/01/08 21:30:01 | 002,243,593 | ---- | M] () -- C:\Users\Ashley\Desktop\tractor.pdf
[2015/01/08 21:27:41 | 000,804,652 | ---- | M] () -- C:\windows\SysNative\PerfStringBackup.INI
[2015/01/08 21:27:41 | 000,678,496 | ---- | M] () -- C:\windows\SysNative\perfh009.dat
[2015/01/08 21:27:41 | 000,127,786 | ---- | M] () -- C:\windows\SysNative\perfc009.dat
[2015/01/01 17:21:51 | 000,002,250 | ---- | M] () -- C:\Users\Ashley\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2014/12/31 16:51:18 | 000,002,226 | ---- | M] () -- C:\Users\Ashley\Desktop\Google Chrome.lnk
[2014/12/12 14:03:13 | 000,001,147 | ---- | M] () -- C:\Users\Ashley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
[2014/12/12 14:03:03 | 000,001,029 | ---- | M] () -- C:\Users\Ashley\Desktop\Dropbox.lnk
[1 C:\windows\*.tmp files -> C:\windows\*.tmp -> ]
 
========== Files Created - No Company Name ==========
 
[2015/01/08 21:44:52 | 000,321,146 | ---- | C] () -- C:\Users\Ashley\Desktop\87716-cross-stitch-frog2.jpg
[2015/01/08 21:30:01 | 002,243,593 | ---- | C] () -- C:\Users\Ashley\Desktop\tractor.pdf
[2014/12/31 16:51:18 | 000,002,250 | ---- | C] () -- C:\Users\Ashley\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2014/12/31 16:51:18 | 000,002,226 | ---- | C] () -- C:\Users\Ashley\Desktop\Google Chrome.lnk
[2014/12/31 16:50:30 | 000,000,898 | ---- | C] () -- C:\windows\tasks\GoogleUpdateTaskMachineUA.job
[2014/12/31 16:50:30 | 000,000,894 | ---- | C] () -- C:\windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/06/04 19:05:17 | 000,000,258 | RHS- | C] () -- C:\Users\Ashley\ntuser.pol
[2013/01/17 23:04:02 | 000,818,086 | ---- | C] () -- C:\windows\SysWow64\PerfStringBackup.INI
 
========== ZeroAccess Check ==========
 
[2009/07/13 23:55:00 | 000,000,227 | RHS- | M] () -- C:\windows\assembly\Desktop.ini
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2014/06/24 21:05:42 | 014,175,744 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2014/06/24 20:41:30 | 012,874,240 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 20:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 22:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 20:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
 
========== LOP Check ==========
 
[2014/06/10 17:58:53 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\calibre
[2013/06/04 19:05:12 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\DefaultTab
[2015/01/08 23:20:25 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\Dropbox
[2013/02/11 19:01:14 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\OpenOffice.org
[2013/05/15 16:53:06 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\PCCUStubInstaller
[2013/03/03 20:56:40 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\SoftGrid Client
[2012/12/07 10:48:21 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\Tific
[2013/04/02 12:58:01 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\Toshiba
[2013/01/17 23:04:45 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\TP
[2012/12/06 20:37:50 | 000,000,000 | ---D | M] -- C:\Users\Ashley\AppData\Roaming\WinBatch
 
========== Purity Check ==========
 
 
 
< End of report >
 

 

 

Attached Files


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#2
Satchfan

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Hello Lyanheart and welcome to GeeksToGo .

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.


  • run AdwCleaner
  • when it has finished, select Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

Please run OTL again and send a new log.

Logs to include with next post:

AdwCleaner log
JRT.txt
New OTL log


Thanks

Satchfan

 


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#3
Lyanheart

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JRT log posted, other log files attached

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Home Premium x64
Ran by Ashley on Fri 01/09/2015 at 10:05:22.03
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Users\Ashley\appdata\local\solid savings"
Successfully deleted: [Folder] "C:\Users\Ashley\appdata\local\updater26278"
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{0A5FCADB-D3C4-4E98-95B9-2E7043C0186D}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{0F519493-F90D-47C3-932F-E867720620C6}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{18881D9A-0855-4D3E-9905-537E65372765}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{36EE74D8-F63C-4E9C-9B76-F6E631508118}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{3B7CA1A5-A0A2-4A2A-9D87-1582E938D4C6}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{4F4CD186-7C80-4C0E-A0EE-F8A1F5788669}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{5260A141-8DDF-4A03-B575-41EC9716AC3E}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{5A093592-3BA1-47A2-BDA8-C982DC9EA673}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{8336C499-F33D-4841-B4D1-1D57322224CB}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{A0AA006A-607D-4546-8981-7150ADDB2593}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{A4C480F2-8631-490D-A299-F2680A6281A9}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{A6223113-DB76-4E7F-B943-6A322FF382EF}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{AFDC2C82-1E9E-4552-A6AF-A930B121FDF2}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{B59BC94F-8181-4C49-BEE4-2505A2FFAA54}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{C39E2F21-3253-4EA6-ADBA-F53FD419A8DF}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{D74B049F-05FD-4B5C-B8DC-B9802DCB6110}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{DF92CC0D-75AE-4435-B156-25945FC53D3F}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{FA58A17F-B8DE-4F9B-9890-5BC5271BCC94}
Successfully deleted: [Empty Folder] C:\Users\Ashley\appdata\local\{FAAB06BF-4D9C-4EB3-802B-B20B94AE1A6B}
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 01/09/2015 at 10:07:44.47
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

Attached Files


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#4
Satchfan

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That cleared a lot.


Download Malwarebytes-Anti-Malware

Click here (at the top of the page, click on "Download Current Version")
 

  • double-click mbam-setup.exe and follow the prompts to install the program – (Note: Vista & Windows 7 users, please right-click and select “Run as Administrator”)
  • select the “Scan” tab at the top
  • there are three scan types; choose Threat Scan, then click on Scan
  • when the scan is complete, if no malicious items are found you can close the program
  • if malicious items are found be sure that everything is checked and click Quarantine
  • when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • copy and paste the contents of that report in your next reply and exit MBAM.

NOTE: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Logs to include with the next post:

Mbam.txt

Can you tell me how your computer is now and if there are any outstanding problems.

Satchfan
 

 


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#5
Lyanheart

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Attached the malwarebytes log. I'll give the pc back to my wife to see how it behaves.

 

Attached Files

  • Attached File  mbam.txt   2.33KB   37 downloads

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#6
Satchfan

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:thumbsup:


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#7
Satchfan

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Any update?


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#8
Lyanheart

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Seems OK. Internet Explorer is still slow/unresponsive at times, but that just might be an IE thing...

 

Thank you


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#9
Satchfan

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As you say, could be an IE thing. Firefox is known to be faster and so is Chrome but in my opinion, Chrome isn't worth all the hassle it brings.

 

Let's finish up with an online scan and if that's clear we may be good to clean up what you've downloaded for the fixes.

 

This scan could take a while!!

 

Run ESET Online Scan

IMPORTANT Please make sure you uncheck the box next to Remove found threats. Eset will detect anything that looks even slightly suspicious, which could include legitimate program files. If you do not uncheck the box, Eset will automatically remove all suspicious files which could leave some of your software inoperable.

Note: You can use Internet Explorer, FireFox or  Chrome for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Hold down Control and click on the following link to open ESET OnlineScan in a new window.

ESET OnlineScan

  • click the Eset online Scanner button
  • for alternate browsers only: (Microsoft Internet Explorer users can skip these steps)


    o    click on esetinstaller.exe to download the ESET Smart Installer. Save it to your desktop.
    o    double click on the Eset installer icon on your desktop.
     

  • check Yes, I accept the Terms of Use
  • click the Start button
  • accept any security warnings from your browser
  • check Enable detection of potentially unwanted applications
  • click Advanced settings and select the following:


    o    scan archives
    o    scan for potentially unsafe applications
    o    enable Anti-Stealth technology


    Note: Do not check Remove found threats

     

  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • when the scan completes, push List of found threats
  • push Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.


    Note - if ESET doesn't find any threats, no report will be created.
     

  • push the back button.
  • push Finish

When the scan is complete:

If no threats were found:


o    put a checkmark in "Uninstall application on close"
o    close program
o    report to me that nothing was found.
 

If threats were found:


o    click on "list of threats found"
o    click on "export to text file" and save it as ESET results and save to the desktop
o    Click on back
o    put a checkmark in "Uninstall application on close"
o    click on finish
o    close program
o    copy and paste the report here.
 

Thanks

Satchfan
 

 


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#10
Satchfan

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It has been a few days since I asked you to run the online scan.  Can you let me know what is happening.

 

Satchfan


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#11
Lyanheart

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Oh shoot... I'm sorry I have been out of town and won't return until Monday. We can do it then. I apologize for the delay.
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#12
Satchfan

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OK no problem. I'll wait to hear from you.


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#13
Satchfan

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Can you please run the requested scan.

 

If I don't hear from you in 24 hours, I'll assume all is well and close this topic.


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#14
Satchfan

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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