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Windows Explorer and windows media Player crashing among other program


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#16
Machiavelli

Machiavelli

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So my answer is yes to "installing windows could fix the problem??". :)
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#17
x_LUIS_X

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Hello..

can point me to a tutorial to how reinstall Windows without losing my Documents

thanks for your help and time


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#18
Machiavelli

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Hey,
do you basically know how to reinstall a system?

To save Documents you need to have an USB Stick where you can your Documents. :)
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#19
x_LUIS_X

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yes I think I can

 

or what would be your solution to this problem??


Edited by x_LUIS_X, 23 January 2015 - 06:36 PM.

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#20
Machiavelli

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or what would be your solution to this problem??

Using other tools to solve the problem.

Cheers
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#21
x_LUIS_X

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Hello  Machiavelli

well whats next to try to fix this problem..


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#22
Machiavelli

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Hey, :)
As I said you have probably a hardware error.

SFC Scan
  • Click on the Start Start%20Orb.jpg button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  • This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

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#23
x_LUIS_X

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Hi Machiavelli  Im having trouble posting the log i uploded as an attachment

Attached Files

  • Attached File  cbs.txt   3.61MB   133 downloads

Edited by x_LUIS_X, 27 January 2015 - 12:53 AM.

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#24
Machiavelli

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Still problems? :)
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#25
Machiavelli

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#26
Machiavelli

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User returned.
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#27
x_LUIS_X

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Hi Machiavelli thanks for reopen this topic..

im still having the same problem and I been noticing if the internet explorer crashes if I keep trying open the same page it works sometimes

I don't know if that helps to addrees the problem again thanks for your time & help :laughing:


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#28
Machiavelli

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Hey, :)
  • Run FRST. (if you have Windows Vista / Windows 7 / Windows 8: Please do a Right click on the FRST icon and select Run as Administrator)
  • Click Scan to start FRST.
  • When FRST finishes scanning, a log, FRST.txt, will open.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this log into your next post please.

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#29
x_LUIS_X

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hello her eis the FRST log

 

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 08-02-2015
Ran by Desktop (administrator) on DESKTOP-HP on 09-02-2015 01:43:36
Running from C:\Users\Desktop\Desktop\Cleaning Apps
Loaded Profiles: Desktop (Available profiles: Desktop)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Microsoft Corporation) C:\Program Files\Microsoft Security Client\MsMpEng.exe
(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(SUPERAntiSpyware.com) C:\Program Files\SUPERAntiSpyware\SASCore64.exe
(Advanced Micro Devices, Inc.) C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
(Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
(PDF Complete Inc) C:\Program Files (x86)\PDF Complete\pdfsvc.exe
() C:\Windows\SysWOW64\PnkBstrA.exe
() C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
(RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin\rpdsvc.exe
() C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe
(Roxio) C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
(TeamViewer GmbH) C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.26.9\GoogleCrashHandler.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.26.9\GoogleCrashHandler64.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\NisSrv.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
() C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\msseces.exe
(Microsoft Corporation) C:\Program Files\Windows Sidebar\sidebar.exe
(Ruiware LLC) C:\Program Files (x86)\Ruiware\WinPatrol\WinPatrol.exe
(Piriform Ltd) C:\Program Files (x86)\CCleaner\CCleaner64.exe
(SUPERAntiSpyware) C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
(AMD) C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe
() C:\Program Files (x86)\FileHippo.com\FileHippo.AppManager.exe
(RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
(AVM Software Inc.) C:\Program Files (x86)\Paltalk Messenger\paltalk.exe
(Hewlett-Packard) C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
(RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
(AMD) C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM64.exe
() C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe
(Yahoo! Inc.) C:\Program Files (x86)\Yahoo!\Messenger\Ymsgr_tray.exe
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\Power2Go\Power2GoExpressServer.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Adobe Systems Incorporated) C:\Windows\System32\Macromed\Flash\FlashUtil64_16_0_0_305_ActiveX.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [hpsysdrv] => c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe [62768 2008-11-20] (Hewlett-Packard)
HKLM\...\Run: [SmartMenu] => C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe [611896 2010-09-15] ()
HKLM\...\Run: [MSC] => c:\Program Files\Microsoft Security Client\msseces.exe [1331288 2014-08-22] (Microsoft Corporation)
HKLM-x32\...\Run: [PDF Complete] => C:\Program Files (x86)\PDF Complete\pdfsty.exe [664600 2010-09-28] (PDF Complete Inc)
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [96056 2013-05-30] (Hewlett-Packard)
HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe [767200 2014-09-15] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [TkBellExe] => C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe [296520 2014-11-20] (RealNetworks, Inc.)
HKLM-x32\...\Run: [RealDownloader] => C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe [560192 2014-10-29] ()
HKLM\...\RunOnce: [NCPluginUpdater] => C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe [21720 2014-10-21] (Hewlett-Packard)
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\Run: [Facebook Update] => C:\Users\Desktop\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2014-02-01] (Facebook Inc.)
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\Run: [WinPatrol] => C:\Program Files (x86)\Ruiware\WinPatrol\winpatrol.exe [1154112 2014-07-20] (Ruiware LLC)
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\Run: [CCleaner Monitoring] => C:\Program Files (x86)\CCleaner\CCleaner64.exe [7394584 2014-12-12] (Piriform Ltd)
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\Run: [SUPERAntiSpyware] => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [7780120 2015-02-05] (SUPERAntiSpyware)
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\Run: [HydraVisionDesktopManager] => C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe [393216 2011-10-23] (AMD)
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\Run: [Messenger (Yahoo!)] => C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe [6595928 2012-05-25] (Yahoo! Inc.)
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\Run: [FileHippo.com] => C:\Program Files (x86)\FileHippo.com\FileHippo.AppManager.exe [2926800 2015-01-27] ()
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\RunOnce: [Uninstall C:\Users\Desktop\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910\amd64] => C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Desktop\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910\amd64"
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\...\MountPoints2: {a9ad977d-6add-11e4-bf38-64315045182c} - F:\LG_PC_Programs.exe
HKU\S-1-5-18\...\RunOnce: [SPReview] => C:\Windows\System32\SPReview\SPReview.exe [301568 2013-05-14] (Microsoft Corporation)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\RealPlayer Cloud Service UI.lnk
ShortcutTarget: RealPlayer Cloud Service UI.lnk -> C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe (RealNetworks, Inc.)
Startup: C:\Users\Desktop\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\PalTalk.lnk
ShortcutTarget: PalTalk.lnk -> C:\Program Files (x86)\Paltalk Messenger\paltalk.exe (AVM Software Inc.)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com
HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/?ocid=iehp
SearchScopes: HKLM -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.co...s}&mfe=Desktops
SearchScopes: HKLM-x32 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.co...s}&mfe=Desktops
SearchScopes: HKLM-x32 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/...rc=IE-SearchBox
SearchScopes: HKU\S-1-5-21-3213102928-3512760173-2800184843-1000 -> {16DA3878-1BDB-4E70-9BDB-A8B226EC1560} URL = https://www.google.c...q={searchTerms}
SearchScopes: HKU\S-1-5-21-3213102928-3512760173-2800184843-1000 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.co...s}&mfe=Desktops
BHO: RealNetworks Download and Record Plugin for Internet Explorer -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> C:\Program Files (x86)\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin64.dll (RealDownloader)
BHO: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files\Java\jre1.8.0_31\bin\ssv.dll (Oracle Corporation)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre1.8.0_31\bin\jp2ssv.dll (Oracle Corporation)
BHO-x32: &Yahoo! Toolbar Helper -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)
BHO-x32: RealNetworks Download and Record Plugin for Internet Explorer -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> C:\Program Files (x86)\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll (RealDownloader)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
Toolbar: HKLM-x32 - Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)
DPF: HKLM-x32 {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset...lineScanner.cab
DPF: HKLM-x32 {C8BC46C7-921C-4102-B67D-F1F7E65FB0BE} https://battlefield....er_1.0.96.0.cab
Handler-x32: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
Tcpip\Parameters: [DhcpNameServer] 209.18.47.61 209.18.47.62

FireFox:
========
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_17_0_0_93.dll ()
FF Plugin: @java.com/DTPlugin,version=11.31.2 -> C:\Program Files\Java\jre1.8.0_31\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=11.31.2 -> C:\Program Files\Java\jre1.8.0_31\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.31211.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_17_0_0_93.dll ()
FF Plugin-x32: @Google.com/GoogleEarthPlugin -> C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF Plugin-x32: @messenger.yahoo.com/YahooMessengerStatePlugin;version=1.0.0.6 -> C:\Program Files (x86)\Yahoo!\Shared\npYState.dll (Yahoo! Inc.)
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.31211.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3528.0331 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @real.com/nppl3260;version=17.0.15.10 -> c:\program files (x86)\real\realplayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprndlhtml5videoshim;version=17.0.15 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprpplugin;version=17.0.15.10 -> c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll (RealPlayer Cloud)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKU\S-1-5-21-3213102928-3512760173-2800184843-1000: @hulu.com/Hulu Desktop -> C:\Windows\..\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\npHDPlg.dll (Hulu LLC)
FF Plugin HKU\S-1-5-21-3213102928-3512760173-2800184843-1000: @Skype Limited.com/Facebook Video Calling Plugin -> C:\Users\Desktop\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll (Skype Limited)
FF HKLM-x32\...\Firefox\Extensions: [{ABDE892B-13A8-4d1b-88E6-365A6E755758}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext
FF Extension: RealDownloader - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext [2014-11-20]
FF HKLM-x32\...\Firefox\Extensions: [{338950EA-82DB-44C1-930D-0C28E023C9F0}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext

Chrome:
=======
CHR Profile: C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Slides) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2015-01-10]
CHR Extension: (Google Docs) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2015-01-10]
CHR Extension: (Google Drive) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2015-01-10]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-10-24]
CHR Extension: (YouTube) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2015-01-10]
CHR Extension: (Google Search) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2015-01-10]
CHR Extension: (Google Sheets) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2015-01-10]
CHR Extension: (Google Wallet) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-09-24]
CHR Extension: (Gmail) - C:\Users\Desktop\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2015-01-10]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 !SASCORE; C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [172344 2014-07-22] (SUPERAntiSpyware.com)
R2 AMD FUEL Service; C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [344064 2014-09-15] (Advanced Micro Devices, Inc.) [File not signed]
R2 HPSLPSVC; C:\Program Files (x86)\HP\Digital Imaging\bin\HPSLPSVC64.DLL [1039360 2010-10-22] (Hewlett-Packard Co.) [File not signed]
R2 HPSupportSolutionsFrameworkService; C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe [78088 2014-08-26] (Hewlett-Packard Company)
R2 LightScribeService; c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe [73728 2010-05-19] (Hewlett-Packard Company) [File not signed]
R2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [23784 2014-08-22] (Microsoft Corporation)
R2 Net Driver HPZ12; C:\Windows\system32\HPZinw12.dll [71680 2010-08-06] (Hewlett-Packard) [File not signed]
R3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [368624 2014-08-22] (Microsoft Corporation)
R2 pdfcDispatcher; C:\Program Files (x86)\PDF Complete\pdfsvc.exe [1119768 2010-09-28] (PDF Complete Inc)
R2 Pml Driver HPZ12; C:\Windows\system32\HPZipm12.dll [89600 2010-08-06] (Hewlett-Packard) [File not signed]
R2 PnkBstrA; C:\Windows\SysWOW64\PnkBstrA.exe [76888 2014-02-16] ()
R2 RealNetworks Downloader Resolver Service; C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [39568 2014-10-26] ()
R2 RealPlayer Cloud Service; c:\program files (x86)\real\realplayer\RPDS\Bin\rpdsvc.exe [1141848 2014-11-20] (RealNetworks, Inc.)
R2 RealPlayerUpdateSvc; C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe [31856 2014-10-30] ()
S3 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-26] (Microsoft Corporation)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S3 AndNetDiag; C:\Windows\System32\DRIVERS\lgandnetdiag64.sys [29184 2014-07-07] (LG Electronics Inc.)
S3 AndNetDiag2; C:\Windows\System32\DRIVERS\lgandnetdiag264.sys [29696 2014-06-26] (LG Electronics Inc.)
S3 ANDNetModem; C:\Windows\System32\DRIVERS\lgandnetmodem64.sys [36352 2014-07-07] (LG Electronics Inc.)
R2 AODDriver4.3; C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys [59616 2014-02-11] (Advanced Micro Devices)
R1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [50976 2014-08-11] (AVG Technologies)
S3 CpqDfw; C:\Windows\System32\drivers\CpqDfw.sys [27456 2012-05-29] (Windows ® Codename Longhorn DDK provider)
R0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [269008 2014-07-17] (Microsoft Corporation)
R2 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [125584 2014-07-17] (Microsoft Corporation)
S3 NMgamingmsFltr; C:\Windows\System32\drivers\NMgamingms.sys [11264 2009-07-24] (Primax Ltd)
R1 SASDIFSV; C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS [14928 2011-07-22] (SUPERAdBlocker.com and SUPERAntiSpyware.com)
R1 SASKUTIL; C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS [12368 2011-07-12] (SUPERAdBlocker.com and SUPERAntiSpyware.com)
S3 ssudserd; C:\Windows\System32\DRIVERS\ssudserd.sys [206080 2014-04-11] (DEVGURU Co., LTD.(www.devguru.co.kr))
S3 V0500Dev; C:\Windows\System32\DRIVERS\V0500Vid.sys [310432 2009-09-30] (Creative Technology Ltd.)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-02-09 01:35 - 2015-02-09 01:35 - 00000112 _____ () C:\Windows\setupact.log
2015-02-09 01:35 - 2015-02-09 01:35 - 00000000 _____ () C:\Windows\setuperr.log
2015-02-06 00:53 - 2015-02-06 00:53 - 00000204 ____H () C:\Users\Desktop\.swfinfo
2015-02-05 23:56 - 2015-02-05 23:56 - 00000000 ____D () C:\Users\Desktop\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Kodi
2015-02-05 14:31 - 2015-02-05 14:31 - 71128407 _____ () C:\Users\Desktop\Downloads\kodi-14.1.exe
2015-01-26 22:22 - 2015-01-26 22:21 - 03790060 _____ () C:\Users\Desktop\Desktop\cbs.txt
2015-01-23 19:01 - 2015-01-23 19:01 - 00001963 _____ () C:\Users\Desktop\Desktop\Paltalk Messenger.lnk
2015-01-23 19:01 - 2015-01-23 19:01 - 00000000 ____D () C:\Users\Desktop\AppData\Roaming\Paltalk
2015-01-23 19:01 - 2015-01-23 19:01 - 00000000 ____D () C:\Users\Desktop\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Paltalk Messenger
2015-01-23 19:01 - 2015-01-23 19:01 - 00000000 ____D () C:\Program Files (x86)\Paltalk Messenger
2015-01-23 17:47 - 2015-01-23 17:47 - 01211560 _____ ( ) C:\Users\Desktop\Downloads\pal_install_iron_r109860_a3000.exe
2015-01-19 22:46 - 2015-01-19 22:46 - 00001143 _____ () C:\Users\Public\Desktop\Yahoo! Messenger.lnk
2015-01-19 22:46 - 2015-01-19 22:46 - 00000000 ____D () C:\ProgramData\Yahoo! Companion
2015-01-19 22:46 - 2015-01-19 22:46 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Yahoo! Messenger
2015-01-19 22:44 - 2015-01-19 22:44 - 00693336 _____ (Yahoo! Inc.) C:\Users\Desktop\Downloads\msgr11mx.exe
2015-01-19 22:34 - 2015-02-06 00:01 - 00000000 ____D () C:\Users\Desktop\AppData\Roaming\Kodi
2015-01-19 22:30 - 2015-02-05 23:56 - 00000000 ____D () C:\Program Files (x86)\Kodi
2015-01-19 19:39 - 2015-01-19 19:39 - 00002165 _____ () C:\Users\Desktop\Desktop\Tweaking.com - Windows Repair (All in One).lnk
2015-01-19 19:39 - 2015-01-19 19:39 - 00000000 ____D () C:\Users\Desktop\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Tweaking.com
2015-01-19 19:39 - 2015-01-19 19:39 - 00000000 ____D () C:\Program Files (x86)\Tweaking.com
2015-01-18 15:36 - 2015-01-18 15:36 - 00000000 ____D () C:\Program Files (x86)\ESET
2015-01-18 15:22 - 2015-02-07 19:23 - 00003348 _____ () C:\Windows\System32\Tasks\RealPlayerRealUpgradeScheduledTaskS-1-5-21-3213102928-3512760173-2800184843-1000
2015-01-18 15:22 - 2015-02-07 19:23 - 00003218 _____ () C:\Windows\System32\Tasks\RealPlayerRealUpgradeLogonTaskS-1-5-21-3213102928-3512760173-2800184843-1000
2015-01-17 19:13 - 2015-01-17 19:13 - 00000000 ____D () C:\Windows\ERUNT
2015-01-14 15:40 - 2015-01-14 15:41 - 00043376 _____ () C:\Users\Desktop\Documents\FRST.txt
2015-01-14 15:39 - 2015-02-09 01:43 - 00000000 ____D () C:\FRST
2015-01-13 17:31 - 2014-12-11 22:35 - 05553592 _____ (Microsoft Corporation) C:\Windows\system32\ntoskrnl.exe
2015-01-13 17:31 - 2014-12-11 22:31 - 00503808 _____ (Microsoft Corporation) C:\Windows\system32\srcore.dll
2015-01-13 17:31 - 2014-12-11 22:31 - 00296960 _____ (Microsoft Corporation) C:\Windows\system32\rstrui.exe
2015-01-13 17:31 - 2014-12-11 22:31 - 00050176 _____ (Microsoft Corporation) C:\Windows\system32\srclient.dll
2015-01-13 17:31 - 2014-12-11 22:11 - 03971512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntkrnlpa.exe
2015-01-13 17:31 - 2014-12-11 22:11 - 03916728 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntoskrnl.exe
2015-01-13 17:31 - 2014-12-11 22:07 - 00043008 _____ (Microsoft Corporation) C:\Windows\SysWOW64\srclient.dll
2015-01-13 16:44 - 2014-12-18 20:06 - 00210432 _____ (Microsoft Corporation) C:\Windows\system32\profsvc.dll
2015-01-13 16:44 - 2014-12-18 18:46 - 00141312 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\mrxdav.sys
2015-01-13 16:44 - 2014-12-11 10:47 - 00087040 _____ (Microsoft Corporation) C:\Windows\system32\TSWbPrxy.exe
2015-01-13 16:44 - 2014-12-05 21:17 - 00303616 _____ (Microsoft Corporation) C:\Windows\system32\nlasvc.dll
2015-01-13 16:44 - 2014-12-05 20:50 - 00156672 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ncsi.dll
2015-01-13 16:44 - 2014-12-05 20:50 - 00052224 _____ (Microsoft Corporation) C:\Windows\SysWOW64\nlaapi.dll

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-02-09 01:44 - 2013-05-20 21:45 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2015-02-09 01:35 - 2014-11-14 15:52 - 00000000 ____D () C:\Program Files\SUPERAntiSpyware
2015-02-09 01:07 - 2013-05-20 23:28 - 00000898 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2015-02-08 23:54 - 2014-02-01 23:28 - 00000936 _____ () C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3213102928-3512760173-2800184843-1000UA.job
2015-02-08 23:54 - 2014-02-01 23:28 - 00000914 _____ () C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3213102928-3512760173-2800184843-1000Core.job
2015-02-08 23:07 - 2013-05-20 23:28 - 00000894 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-02-08 19:23 - 2013-09-21 22:45 - 01701168 _____ () C:\Windows\WindowsUpdate.log
2015-02-08 16:35 - 2009-07-13 21:45 - 00018736 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2015-02-08 16:35 - 2009-07-13 21:45 - 00018736 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2015-02-08 12:14 - 2013-05-14 23:19 - 00000000 ____D () C:\Users\Desktop\AppData\Local\CrashDumps
2015-02-08 12:09 - 2013-05-20 22:25 - 00000000 ___HD () C:\Users\Desktop\AppData\Roaming\RPPrivate
2015-02-08 09:57 - 2014-04-20 23:46 - 00000374 _____ () C:\Windows\Tasks\AVG-Secure-Search-Update_0414c_rmv.job
2015-02-08 09:57 - 2014-04-20 23:46 - 00000374 _____ () C:\Windows\Tasks\AVG-Secure-Search-Update_0414c_rel.job
2015-02-08 09:57 - 2014-02-07 20:26 - 00000374 _____ () C:\Windows\Tasks\AVG-Secure-Search-Update_0214b_rmv.job
2015-02-08 09:57 - 2014-02-07 20:26 - 00000372 _____ () C:\Windows\Tasks\AVG-Secure-Search-Update_0214b_rel.job
2015-02-08 09:57 - 2009-07-13 22:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2015-02-07 21:43 - 2013-07-30 16:05 - 00000456 ____H () C:\Windows\Tasks\Norton Security Scan for Desktop.job
2015-02-07 20:46 - 2014-05-19 12:24 - 00129752 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2015-02-06 00:44 - 2009-07-13 22:13 - 00782470 _____ () C:\Windows\system32\PerfStringBackup.INI
2015-02-05 23:08 - 2014-09-24 16:19 - 00002185 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2015-02-05 23:02 - 2013-05-20 23:28 - 00003894 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2015-02-05 23:02 - 2013-05-20 23:28 - 00003642 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2015-02-05 23:02 - 2013-05-20 21:45 - 00767152 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2015-02-05 23:02 - 2013-05-20 21:45 - 00142512 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2015-02-05 23:02 - 2013-05-20 21:45 - 00003768 _____ () C:\Windows\System32\Tasks\Adobe Flash Player Updater
2015-02-05 23:02 - 2010-12-15 10:45 - 00000000 ____D () C:\ProgramData\PDFC
2015-02-05 15:10 - 2013-10-21 13:20 - 00000340 _____ () C:\Windows\Tasks\HPCeeScheduleForDesktop.job
2015-02-05 14:35 - 2014-12-15 21:08 - 00002054 _____ () C:\Users\Desktop\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FileHippo App Manager.lnk
2015-02-05 14:35 - 2014-10-22 02:07 - 00002024 _____ () C:\Users\Desktop\Desktop\FileHippo App Manager.lnk
2015-01-29 14:31 - 2014-11-24 01:19 - 00000000 ____D () C:\Users\Desktop\Documents\yayas Stuf
2015-01-23 23:08 - 2013-10-17 15:09 - 00000000 ____D () C:\ProgramData\Oracle
2015-01-23 23:07 - 2014-01-21 22:06 - 00000000 ____D () C:\Program Files\Java
2015-01-23 23:06 - 2014-01-21 22:06 - 00111016 _____ (Oracle Corporation) C:\Windows\system32\WindowsAccessBridge-64.dll
2015-01-23 16:59 - 2013-05-17 18:32 - 00000985 _____ () C:\Users\Desktop\Desktop\PeaZip.lnk
2015-01-23 16:59 - 2013-05-17 18:32 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PeaZip
2015-01-23 16:59 - 2013-05-17 18:32 - 00000000 ____D () C:\Program Files (x86)\PeaZip
2015-01-21 18:48 - 2012-08-09 21:35 - 00000000 ____D () C:\Users\Desktop\Documents\Plants vs. Zombies
2015-01-19 22:46 - 2013-05-20 21:45 - 00000000 ____D () C:\ProgramData\Yahoo!
2015-01-19 22:46 - 2013-05-20 21:43 - 00000000 ____D () C:\Program Files (x86)\Yahoo!
2015-01-19 22:37 - 2014-04-15 20:33 - 00001086 _____ () C:\Users\Public\Desktop\Win Bus Messenger.lnk
2015-01-19 22:37 - 2014-04-15 20:33 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Win Bus Messenger
2015-01-19 22:37 - 2014-04-15 20:33 - 00000000 ____D () C:\Program Files (x86)\Win Bus Messenger
2015-01-19 22:07 - 2013-05-20 22:49 - 00001023 _____ () C:\Users\Public\Desktop\CCleaner.lnk
2015-01-19 22:07 - 2013-05-20 22:49 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner
2015-01-19 22:07 - 2013-05-15 17:02 - 00000000 ____D () C:\Program Files (x86)\CCleaner
2015-01-19 20:49 - 2013-05-14 18:14 - 00073936 _____ () C:\Users\Desktop\AppData\Local\GDIPFONTCACHEV1.DAT
2015-01-19 20:47 - 2009-07-13 21:45 - 00322824 _____ () C:\Windows\system32\FNTCACHE.DAT
2015-01-19 20:41 - 2009-07-13 19:34 - 00000535 _____ () C:\Windows\win.ini
2015-01-19 20:36 - 2013-08-23 19:33 - 00782470 _____ () C:\Windows\SysWOW64\PerfStringBackup.INI
2015-01-17 22:57 - 2013-08-13 15:24 - 00003222 _____ () C:\Windows\System32\Tasks\HPCeeScheduleForDESKTOP-HP$
2015-01-17 22:57 - 2013-08-13 15:24 - 00000346 _____ () C:\Windows\Tasks\HPCeeScheduleForDESKTOP-HP$.job
2015-01-17 19:24 - 2015-01-09 14:24 - 00000000 ____D () C:\AdwCleaner
2015-01-17 18:43 - 2009-07-13 20:20 - 00000000 ____D () C:\Windows\system32\NDF
2015-01-14 18:30 - 2014-08-02 19:47 - 00000000 ____D () C:\Users\Desktop\AppData\Roaming\vlc
2015-01-14 15:14 - 2014-07-01 12:22 - 00000000 ____D () C:\Users\Desktop\AppData\Local\Adobe
2015-01-13 22:12 - 2013-08-13 23:13 - 00000000 ____D () C:\Windows\system32\MRT
2015-01-13 22:05 - 2013-05-14 18:18 - 113365784 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2015-01-10 20:59 - 2014-11-03 19:00 - 00000000 ____D () C:\Program Files (x86)\Freemake
2015-01-10 20:37 - 2013-12-06 00:31 - 00000000 ____D () C:\Program Files (x86)\EA GAMES
2015-01-10 20:33 - 2013-07-10 23:29 - 00000000 ____D () C:\ProgramData\magicJack

==================== Files in the root of some directories =======

2013-05-18 16:10 - 2013-05-18 16:10 - 0099384 _____ () C:\Users\Desktop\AppData\Roaming\inst.exe
2013-05-18 16:10 - 2013-05-18 16:10 - 0007859 _____ () C:\Users\Desktop\AppData\Roaming\pcouffin.cat
2013-05-18 16:10 - 2013-05-18 16:10 - 0001167 _____ () C:\Users\Desktop\AppData\Roaming\pcouffin.inf
2013-05-18 16:12 - 2013-05-18 16:12 - 0000034 _____ () C:\Users\Desktop\AppData\Roaming\pcouffin.log
2013-05-18 16:10 - 2013-05-18 16:10 - 0082816 _____ (VSO Software) C:\Users\Desktop\AppData\Roaming\pcouffin.sys
2013-05-18 16:13 - 2014-12-28 00:46 - 0001189 _____ () C:\Users\Desktop\AppData\Roaming\vso_ts_preview.xml
2013-10-26 16:36 - 2014-11-28 18:09 - 0019968 _____ () C:\Users\Desktop\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
2014-05-23 01:11 - 2014-05-23 01:11 - 0007625 _____ () C:\Users\Desktop\AppData\Local\Resmon.ResmonCfg
2014-08-31 01:35 - 2014-08-31 01:35 - 0000000 _____ () C:\Users\Desktop\AppData\Local\{2755F927-71EC-43A7-B0F2-8D344CFF2BC1}
2013-05-14 22:17 - 2013-07-24 23:56 - 0003196 _____ () C:\ProgramData\hpzinstall.log

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2015-02-06 00:25

==================== End Of Log ============================


  • 0

#30
Machiavelli

Machiavelli

    GeekU Moderator

  • GeekU Moderator
  • 3,700 posts
Hey, :)
  • Please open Notepad.exe. Make sure that you don't use any other software than Notepad.exe!
  • Copy and Paste the content of the codebox below into the empty textfile:

    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
    HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
    HKU\S-1-5-21-3213102928-3512760173-2800184843-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
    2013-05-18 16:10 - 2013-05-18 16:10 - 0099384 _____ () C:\Users\Desktop\AppData\Roaming\inst.exe
    2014-08-31 01:35 - 2014-08-31 01:35 - 0000000 _____ () C:\Users\Desktop\AppData\Local\{2755F927-71EC-43A7-B0F2-8D344CFF2BC1}
    EmptyTemp:
    
  • Then click on File >> Save as
    • File Name: Fixlist.txt
    • From the Save as type drop down list, choose All Files
  • It is very important that you save this textfile on your Desktop!
Note: It's important that both files, FRST.exe/FRST64.exe and fixlist.txt are in the same location or the fix will not work
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
  • Run FRST.exe/FRST64.exe (Note: If FRST advises there is a new updated version to be downloaded, allow this.)and press the Fix button just once and wait
  • If for some reason the tool needs a restart, please make sure you let the system restart normally, then let the tool complete its run
  • When finished, FRST will generate a log (Fixlog.txt) in the same location the tool was run, please post it to your reply
Issues solved?
  • 0






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