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Need Some Help [Solved]


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#16
insparks

insparks

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Okay I completed uninstalling and installing Chrome, you did not request any log files so I'm ready for the next step


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#17
pystryker

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Hello :)

Great news, your logs are CLEAN!  :thumbsup:  :)  but we still have a few things we need to address namely:
 

  • I need to remove the tools we installed on your machine.
  • I also have some tips and information for you to help you avoid infections in the future.

Step 1:  Tool Removal with Delfix and Creation of a clean restore point




  • Download Delfix from here
  • Ensure Remove disinfection tools is ticked
    Also tick:
    • Create registry backup
    • Purge system restore
    delfix.jpg
  • Click Run

The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can uninstall ESET Online Scanner at this time.

I recommend keeping Malwarebytes Anti-Malware installed.  Make sure to update it and run it at least once a week.  If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries.  However, if it finds something like a trojan, come see us.


Step 2:  Tips, Information, and Optional Installation of Unchecky
 

  • Watch what you open in your emails.  If you get an email from an unknown source with any attached files, do not open it.  
  • Install and keep only one anti-virus on your machine.  Update it and scan your machine with it at least once a week.
  • Be careful of the websites you visit.
  • When installing new programs, don't be "click happy" and click through the screens.  Many programs come with adware in them and are set to install them by default.  Several programs require that you uncheck or select no to prevent the installation.  Take your time and read each screen as you go. :)

To help protect yourself while on the web, I recommend you read  How did I get infected in the first place?  

Installation of Unchecky

This is a very good little program that will automatically uncheck any boxes during a software installation.  This helps prevent the software from installing any malware that is by default checked while the program is being installed.

Click here to be taken to Unchecky.com

Click the very large Download button.

Click Save

Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)

Once open, click the Install button.


unchecky1_zps667e512d.jpg


Then click Finish

unchecky2_zpsca4e7d0d.jpg


Unchecky is now installed and will help you keep unwanted check boxes unchecked. :thumbsup:

Things I need to see in your next post:

Delfix Log

 

 


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#18
insparks

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Thanks for ALL the important information  :D

 

# DelFix v10.8 - Logfile created 17/01/2015 at 15:40:44
# Updated 29/07/2014 by Xplode
# Username : Miss_Lynn - FIRSTONE
# Operating System : Windows 8.1  (64 bits)
 
~ Removing disinfection tools ...
 
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #11 [Scheduled Checkpoint | 12/28/2014 10:57:47]
Deleted : RP #12 [Scheduled Checkpoint | 01/06/2015 11:34:34]
Deleted : RP #13 [Scheduled Checkpoint | 01/13/2015 11:41:19]
Deleted : RP #15 [Restore Point Created by FRST | 01/15/2015 01:18:45]
 
New restore point created !
 
########## - EOF - ##########

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#19
pystryker

pystryker

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You're quite welcome. :-) If you ever need our help again, please don't hesitate to come see us.

Safe surfing

Pystryker :wave:
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#20
pystryker

pystryker

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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