[ruggie_uk]

What browser are you using to access bitdefender?

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IE

[rubymars]

IE

[ruggie_uk]

Ok, let's skip a step and come back to this.
 
Your IE needs updating but I was leaving it to the end.
Maybe we should do this first and see if it will then work.
 
Internet Explorer

As you are running an outdated version of Internet Explorer, it is recommended that you update is as a priority to ensure you are receiving the most up date protection and features.

To update, GO HERE to download Internet Explorer 11 directly.

Alternatively, it will be updated via Windows Updates. If you are not using automatic updates, then it is recommended that you enable this feature to ensure you are up to date. If you need help with this then just ask and I will post full instructions.

[rubymars]

OK

[rubymars]

Up grading to windows 8.1 I think will take a while. I have both 7 and 8 because I don't love 8 and of course avoided getting 8.1 but here we are. It is downloading. I guess we'll be doing this another day since it is what? midnight where you are? Thanks foe hanging in there with me. I totally appreciate it.

[ruggie_uk]

What we can do when you are finished as well if you like is install a menu system to make 8 look and act more like 7.

 

And yes it's past midnight here.

[rubymars]

All upgraded:

IE 11
Windows 8.1

[rubymars]

BitDefender still won't scan.

[rubymars]

Hello. Everything is working well. Don't think I need the menu you offered since I have both 8.1 and the familiar 7.

[ruggie_uk]

If it's running well. Let's clean up the tools and get you to install some antivirus software and then do a scan with that just to be sure.
 
Tool Removal

We need to remove the tools we've used during cleaning your machine

• Download Delfix from here
• Ensure Remove disinfection tools is ticked
  Also tick:
  • Activate UAC
  • Create registry backup
  • Purge system restore
  • Reset System Settings
  
• Click Run
• The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply
  
  We need to uninstall a program
  Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
  Select the following programs from the list below, one at a time and click Uninstall.
  • ESET Online Scanner
  Delete the following Files and Folders (If Present):
  C:\Program Files (x86)\ESET
  Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.
  
  
  
  Keep your machine updated
  
  Due to the ever-present tide of malware, it is important to ensure your computer is kept up-to-date to minimize the risk of future infection. An important step is to ensure that automatic updates are enabled.
  
  
  To enable automatic updates:
  
  Windows 8
  To turn on Automatic Updates yourself, follow these steps:
  • Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the bottom-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, then tapping or clicking Update and recovery.
  • Tap or click Choose how updates are installed.
  • Select the option that you want.
  • Under Recommended updates, select the Give me recommended updates the same way I receive important updates or Include recommended updates when downloading, installing, or notifying me about updates check box, and then click OK.
  It is recommended to install an anti-malware to help prevent reinfection.
  Below are some free ones that can help keep you clean.
  
  Malwarebytes AntiMalware
  
  As you have installed Malwarebytes, I recommend that you keep this program and use it to help you stay clean.
  
  The free version will scan your computer and fix the problems it finds but will not provide real-time protection. You must scan regularly to find any threats.
  Consider purchasing the full version for active monitoring of threats.
  JAVA Advice
  WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
  See this article and this article.
  I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
  In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:
  • For Firefox, install the NoScript add-on.
  • For Chrome, install the ScriptSafe add-on.
    -->IMPORTANT<--: After installing the add-ons you will need to tell them that the site you are visiting is allowed to run Javascript. If you don't, the sites won't work properly. Or not at all. You can go to the NoScript home page here to learn how to use the add-on.
  • Disable Java in your browsers until you need it for that software and then enable it. (See How to disable Java in your web browser or How to unplug Java from the browser)
  If you still want to update your Java, follow the instructions below:
  
  A.
  Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older versions of Java components and update:
  • Download the latest version of the Java Runtime Environment (JRE) Version from Here and save it to your desktop.
  • Look for "Java Platform, Standard Edition". You will see the current Java version and update number under listed under the heading. Example: The newest update is Java SE 8u25
  • Click the "Download button under "JRE".
  • On the Java SE Runtime Environment page, click the button to "Accept License Agreement".
  • Under the Java SE Runtime Environment 8u25 heading:
    To install the version for your system:
    • For Windows 64bit systems, look for Windows x64 - 88.37MB, click the jre-8u25-windows-64.exe file and save it to your desktop. Do Not run it from the Java site.
  • Close any programs you may have running - especially your web browser.
  B.
  Uninstall all versions of Java
  • Click Start > Control Panel > Add/Remove Programs. The list of installed programs will populate.
  • Click the Start Orb, then Control Panel. Under the Programs or Programs and Features section click Uninstall a program. The list of installed programs will populate.
  • Remove all older versions of Java. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE or J2SE
    The versions I see on the computer are:
    • Java 7 Update
    • Java 8 (64-bit)
    • Java SE Development Kit 8
  • Right click each program and click Uninstall and follow the on screen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  C.
  Install the latest JAVA
  
  Back on your desktop:
  • Right click the  jre-8u25-windows-x64.exe file, click Run as Administrator and OK the UAC prompt to install the newest version.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  [Note:] The Java Quick Starter (JQS.exe) adds a service to improve the initial start up time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > You will have to be in Classic View to see Java(It looks like a coffee cup). Double-click on Java click the Advanced Tab click Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
  
  Update Adobe Flash Player
  
  NOTE: Depending on your settings, you may have to temporarily disable your antivirus software and firewall.
  • Please click here to go to the FlashPlayer Installation page.
  • In the first column, Adobe Flash Player, make sure the system version (64bit) and the browser are correct.
    • Note: If you use IE and other browsers you will need to install both Flash Player for IE and Flash Player for Other Browsers.
  • In the middle column, Optional offer:, UNCHECK the box next to Yes, install free McAfee Security Scan Plus
  • Click the Install now button. A download window for the install_flashplayer15x64_mssd_aaa_aih.exe file will open. Save it to the desktop.
  • Close the browser and all open windows.
  • Back on the desktop, right click the install_flashplayer15x64_mssd_aaa_aih.exe file and click Run as Administrator to install Flash Player.
  Cryptolocker Warning
  Go here for information about CryptoLocker Ransomeware.
  The main thing with this infection is ~ Backup.
  If you're using an external hard drive, keep it unplugged from the computer when you're not backing up files or using it. This will prevent the infection from getting to your backed up files if you ever do come across it.
  
  Recommended Programs
  Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.
  CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system.
  Web Of Trust is a browser add-on designed to alert the user before interacting with a potentially malicious website. It will highlight green if a site is known to be safe.
  
  Adblock is a firefox browser add-on that blocks annoying banners, pop-ups and video ads.
  
  General Advice
  • When browsing the internet, look closely at the links you click on. Some aren't always what they seem
  • Avoid Peer to Peer file sharing utilities, these are a minefield of malware infections.
  • Don't open email attachments unless you are expecting them. Even an email from your best friend can be infected, they might not have sent it.
  • Pay attention when installing a program to your computer, particularly to any check boxes that may appear during installation, it is common for unwanted software to be installed in this way.

[rubymars]

# DelFix v10.8 - Logfile created 21/01/2015 at 07:51:53
# Updated 29/07/2014 by Xplode
# Username : Maria - BEDROOM-PC
# Operating System : Windows 8.1 (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Maria\Desktop\Fixlog.txt
Deleted : C:\Users\Maria\Desktop\JRT.txt
Deleted : C:\Users\Maria\Downloads\Addition.txt
Deleted : C:\Users\Maria\Downloads\AdwCleaner (1).exe
Deleted : C:\Users\Maria\Downloads\AdwCleaner.exe
Deleted : C:\Users\Maria\Downloads\Fixlog.txt
Deleted : C:\Users\Maria\Downloads\FRST.txt
Deleted : C:\Users\Maria\Downloads\FRST64 (1).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (10).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (11).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (12).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (13).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (2).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (3).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (4).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (5).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (6).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (7).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (8).exe
Deleted : C:\Users\Maria\Downloads\FRST64 (9).exe
Deleted : C:\Users\Maria\Downloads\FRST64.exe
Deleted : C:\Users\Maria\Downloads\JRT.exe
Deleted : C:\Users\Maria\Downloads\JRT_exe
Deleted : C:\Users\Maria\Downloads\JRT_exe (1)
Deleted : C:\Users\Maria\Downloads\JRT_exe (10)
Deleted : C:\Users\Maria\Downloads\JRT_exe (2)
Deleted : C:\Users\Maria\Downloads\JRT_exe (3)
Deleted : C:\Users\Maria\Downloads\JRT_exe (4)
Deleted : C:\Users\Maria\Downloads\JRT_exe (5)
Deleted : C:\Users\Maria\Downloads\JRT_exe (6)
Deleted : C:\Users\Maria\Downloads\JRT_exe (7)
Deleted : C:\Users\Maria\Downloads\JRT_exe (8)
Deleted : C:\Users\Maria\Downloads\JRT_exe (9)
Deleted : C:\Users\Maria\Downloads\JRT_exe (9).txt
Deleted : C:\Users\Maria\Downloads\Shortcut.txt
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...


New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########

[rubymars]

I did the control panel but on list I see no java or any you mention. ???

I don't really play games. Maybe do a crossword puzzle or solitaire, read email,pinterest, no facebook so I don't think I need java.

When I click Flash Player site opens and message says Flash Player is integrated with Internet Explorer in Windows 8. Plus the page that opens doesn't have the options you
recommend. Curious why?

I copied and pasted your last post so I can explore all your recommendations at my leisure. I will buy Malwarebytes. What are your thoughts on reinstalling my Norton 360? Only
have about 2 months left.

Next step please

[ruggie_uk]

You are using the app iteration of Internet explorer which works slightly different than the desktop version(Both are on your computer) - hence the message it is not needed.

 

When it comes to antivirus software, it is what you prefer. If you have paid for the products then you may as well use it at least until your subscription expires.

 

Personally I am not a fan of Norton and would rather use something like Avast or Bitdefender free editions. They don't provide as much additional protection in the free versions but for general anti virus protection are good products.

[rubymars]

Tried Adobe Flash player again and it says if the cloud is moving in the box, congratulations Flash Player is installed but all I had done is click on button to see if Flash Player was installed.

[ruggie_uk]

Was the cloud moving in the box?