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virus - can only boot in safe mode, antivirus infected [Closed]


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#31
Jdailey91

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Was this malware related?


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#32
BrianDrab

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No it was not. Just good old hardware malfunction.


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#33
BrianDrab

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While I'm waiting for your reply I thought I would give you a little more information so you can make an appropriate informed decision. When I initially reviewed your logs I saw the following two lines. This basically shows that the machine crashed and then chkdsk was likely automatically run to see if there was any damage. Lost clusters were found at this time and likely fixed. This was on January 3rd.

 

2015-01-03 21:38 - 2015-01-03 21:38 - 00000000 __SHD () C:\found.000
2015-01-03 20:57 - 2015-01-03 20:57 - 433642800 _____ () C:\Windows\MEMORY.DMP
 
However as you described, problems persisted. When we ran chkdsk again more lost clusters were found and fixed. And this wasn't a result of a system crash. So I feel you have a failing hard drive. We can always try running hardware diagnostics on the hard drive but because what I stated previously I'm not sure I could ever trust the hard drive. You have a Hitachi hard drive so the best tool to use to diagnose/test the hard drive would be the Windows Drive Fitness Test by Hitachi.
 
Only minor adware and PUPs were found on your machine. If you choose to roll the dice with the knowledge that the drive may fail in the near future, please ensure you have backups of your data and I can help you clean up these minor infections on the machine. Lastly, we removed all of your AVs from the machine so it would be prudent if you are going to be going on the internet to ensure that Windows Defender is enabled. It may already be but you may want to verify.
 
Thanks.
 

 

 

 

 

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#34
Jdailey91

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Sorry that it's taken me so long to reply. I ran the checkdisk on the 3rd, but I closed out of it because I thought it was frozen. ): I hope that didn't screw anything major up. I do plan on keeping this machine as I really don't have the funds to replace the HDD right now or anytime in the near future. What do you suggest I do?

 

I tried running the Windows Drive Fitness Test but it looks like nothing is happening.


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#35
BrianDrab

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No problem. It appears the Windows Drive Fitness Test won't scan the primary hard drive (only secondary and USB connected drives). Sorry about that. You may uninstall this program. We'll use a different tool later.

 

As mentioned, we can try continuing...just keep in mind what I have mentioned and ensure you have your critical data backed up. If you wish to continue, please do the following.

 

Step#1 - System File Checker
 
1. Right-Click your Start Button in the lower left of your computer and select Command Prompt (Admin).
2. Answer Yes when asked to allow.
3. You should now have a black window open that you can type in to.
4. Type sfc /scannow and hit enter to start the scan. Please notice the space between sfc and /scannow.
5. Once the scan finishes please copy and paste the following into the command prompt window and hit enter.

    Note: When you go to paste, right-click your mouse in the command-prompt window and select paste.
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
7. This will place a new file on your desktop named sfcdetails.txt. Please copy/past the contents of this file into your next post.


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#36
BrianDrab

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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