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Win Explorer Error [RESOLVED]


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#1
jessbomb

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Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

is the message that i had b een recieving upon opening the computer?! cant open other programs other than i.e./firefox...

what do i do?! please help!!
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#2
Guest_thatman_*

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Hi jessbomb

Please read through the instructions before you start (you may want to print this out).

Please set your system to show all files; please see here if you're unsure how to do this.

Please download and install AD-Aware.
Check Here on how setup and use it - please make sure you update it first. Don't run yet.

Download Pocket Killbox and unzip it; save it to your Desktop. We may need it later.

Download Ewido Trojan’s and malware remover http://www.ewido.net/en/download/
This setup contains the free as well as the plus-version of the ewido security suite. After the installation, a free 14-day test version containing all the extensions of the plus-version will be activated. At the end of the test phase, the extensions of the plus version are deactivated and the freeware version can be used unlimited times. The purchased license code of the plus version can be entered at any time.
Ewido will auto-udate. Don't run yet

Download CW-Shredder at the link below:
CWShredder

Please download sphjfix Save it to your desktop, dont run it yet

Reboot into Safe Mode: please see here if you are not sure how to do this.

Run Ewido full scan. Save the scan.log.

Run the spifix

Clear out the files in the Prefetch folder. Go to start> run> type into the box Prefetch and delete all the files in that folder.

Run Ad-aware se let remove all it finds

Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure all are checked and then press *ok* to remove:

Double click on the cwsserviceremove and when asked to merge say yes

Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

Please download, install and run this disk cleanup utility called Cleanup version 4.0!: http://downloads.ste...p/CleanUp40.exe
It will get rid of any malware which may be hiding in your temp folders ( a common hiding place). You will also regain a massive amount of disk space. Here is a tutorial which describes its usage: http://www.bleepingc...tutorial93.html
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.When the scan has finnished click the close button
When prompted the system will log off to let it clean out the remaining files. when the log screen shows log back on and continue the fix.

Please run the following free, online virus scans.
http://www.pandasoft...n_principal.htm
http://housecall.tre.../start_corp.asp
Please post the logs From Panda, Ewido and HJT.logWe will need them to remove previous infections that have left files on your system.

Kc :tazz:
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#3
jessbomb

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thanks for the help thatman... :tazz:

i juat am having problems with ewido. when i run the scan.. well, it takes three - four hours.. then when its 98.3% done, the program hangs up and forced to terminate? is there really something unimaginably wrong with my pc?!

thanks thanks for the help ;)
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#4
Guest_thatman_*

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Hi jessbomb

Just skip the Ewido scan and finnish the rest off the fix.

Kc :tazz:
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#5
jessbomb

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hey thatman,

sorry have been busy at work.. will fix this when i get free time...
thanks for all the help again.

jessbomb
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#6
Guest_thatman_*

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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