Hi jessbombPlease read through the instructions before you start (you may want to print this out).
Please set your system to show all files; please see here
if you're unsure how to do this.
Please download and install AD-Aware.Check Here
on how setup and use it - please make sure you update it first. Don't run yet.
Download Pocket Killbox
and unzip it; save it to your Desktop. We may need it later.
Download Ewido Trojan’s and malware remover http://www.ewido.net/en/download/
This setup contains the free as well as the plus-version of the ewido security suite. After the installation, a free 14-day test version containing all the extensions of the plus-version will be activated. At the end of the test phase, the extensions of the plus version are deactivated and the freeware version can be used unlimited times. The purchased license code of the plus version can be entered at any time.
Ewido will auto-udate. Don't run yet
Download CW-Shredder at the link below: CWShredder Please download sphjfix
Save it to your desktop, dont run it yet
Reboot into Safe Mode: please see here
if you are not sure how to do this.
Run Ewido full scan. Save the scan.log.
Run the spifix
Clear out the files in the Prefetch folder. Go to start> run> type into the box Prefetch
and delete all the files in that folder.
Run Ad-aware se let remove all it finds
Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr
. Let it scan your system for files to remove. Make sure all are checked and then press *ok* to remove:
Double click on the cwsserviceremove and when asked to merge say yes
Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.
Please download, install and run this disk cleanup utility called Cleanup version 4.0!: http://downloads.ste...p/CleanUp40.exe
It will get rid of any malware which may be hiding in your temp folders ( a common hiding place). You will also regain a massive amount of disk space. Here is a tutorial which describes its usage: http://www.bleepingc...tutorial93.html
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.When the scan has finnished click the close button
When prompted the system will log off to let it clean out the remaining files. when the log screen shows log back on and continue the fix.Please run the following free, online virus scans.http://www.pandasoft...n_principal.htmhttp://housecall.tre.../start_corp.aspPlease post the logs From Panda, Ewido and HJT.log
We will need them to remove previous infections that have left files on your system.