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Adware virus removal help [Solved]

adware spyware virus malware virus removal spyware removal malware removal adware removal

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#16
ehly

ehly

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Hi Teima,

 

I was able to do all of the above, except for one step in ESET online scanner. I use Google Chrome, and I wasn't sure how to install esetsmartinstaller_enu.exe

 

Here are the logs

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Home Premium x64
Ran by Ellie on 27-Jan-2015 at 12:39:51.57
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{00277165-DE24-426E-B0AC-A095ED0E5D85}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{017E51BD-FC13-4AED-A7A0-AE80E1422882}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{01D8FF32-97C9-49B6-A531-59BB34739CEF}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{01EC2FD3-DD0A-4697-B62E-BAE441704F12}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{01F7262D-0CC1-4CCC-A5B1-E78100039B29}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{04AB8936-13F9-4AAA-BC45-2334DAFAA2E9}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{04BEA316-8B50-4B0D-A17E-E7322CC78E5F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0505C555-BB92-445F-AD96-DFAD9A7EA38B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0543B0EC-EC6A-475E-A53A-A942A0D2FAAC}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{059AE4EF-6FD4-41DE-A1CA-F5BDEE161EBA}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{059FF36D-98B1-48EB-BCBA-E49CE1674474}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{05B2D88A-4ADF-4109-88D1-9BFE92C22E3C}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{05DCD8F4-C8AA-4376-9CAD-684F6E1BE4F3}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{05E7D99A-8572-4260-AECF-BD3C411A0EC9}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{07748A09-3821-4B05-B9B9-CE588C755D7E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0839C848-F03B-4A03-9E81-AC71F932C19D}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{08472A6D-06D4-4F37-8D9F-895C6D656D54}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{08721947-D256-46E9-95D2-F75F061E3817}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{09005D51-B223-4CEE-BD85-7AB145961FA2}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0A12D2D6-6B79-4490-8467-2D7351C14822}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0B535201-246D-4301-94CE-4007A89E46F7}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0BBFAAE2-AF9D-48D8-B537-FA1B45245441}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0BE1CC4C-8A2B-443E-AA9B-95CE0A3671F5}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0BF11614-5856-4295-8E38-0880E15EE4C1}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0C09510C-78A4-4E09-A464-6040B423FBF5}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0D0C99BF-A61F-4B87-B984-438D3CCC9C16}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0E84A0D8-44B4-474B-8FE1-5F5E1C7F7753}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{0EDA1B41-547F-4BA6-9713-1A282F183C71}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{104F6874-DD11-44F8-8BD8-9C0281D31E68}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{106586EC-EA3C-438E-BB13-E05C77C86FD6}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1095DDDC-E693-4698-ACB2-0B0ECE0FF44E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{11A67E14-40B3-4A3C-8FB9-169954B7EB88}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{126FDCBF-14C2-41B1-8297-73ABABF2B543}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{134B6CE1-173F-4850-BDA2-266C7F3D1ABA}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{134F293C-DA21-446F-BBE0-8E5F573A2DC4}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{138A99DB-D6A7-421F-8AB8-9022AC7B3524}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1429130F-02F7-41E8-94CA-37D92228352B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{144371E2-3779-40B1-8F69-91538883A33F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{15149807-34AC-47C2-BE47-171B5FCED691}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1568D7FF-C3D4-42ED-9BCA-D3AF4E800EC5}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{160D149F-124F-492A-82CD-ACD40752794F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{160D6AC7-8B15-471A-8FE5-362D37E6C550}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{16135A9D-E471-4E1E-BFB1-D11E1C87409A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1659A585-91BC-4D1B-A41A-99302E243EE6}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1677540A-7DC2-4EEA-AFC4-686EFE9F458E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{16BD0C26-2340-4131-98B4-ECB36964BDA5}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{16C374C6-C36E-4E57-A756-2A65B5AA99FE}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{16C84C17-BE55-481A-961C-E7B9A0A1AF11}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{17696663-5C2A-4AEE-BD14-463775560005}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{17E166FB-3EC9-4AE3-8C78-B565F1E97C71}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{19FE8378-D35F-4530-9A0E-F4A04DDBF673}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1AF3C1B3-2D0D-4FA2-88FB-AAC2CC03BF41}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1B278631-99C7-4B62-8186-05C93EDCED0F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1B889005-B931-465F-9766-52D129AD9B68}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1D1DDBA5-79FF-4280-8326-EDE704390E4E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1D3BF533-673A-4DB6-87B4-942AD4BF4E83}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1D8F4BDE-6891-4398-B434-80A6D5AE397C}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1DC79FDF-67E4-4781-B311-398D3A3A5728}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1E1208EC-A494-4A29-81FE-6E640736DE6E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1E54554A-E001-4C85-82EC-1AC28910D633}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1E788739-3A10-4E71-9D9B-801DB1B9FC2A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1ED56F3A-3F03-4629-9677-9B6B317C4FD5}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1F437E1A-E75D-4CCF-88D6-03E8B6D26395}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1F4DC94C-2ABB-4A33-94EF-10FD0E37BD7C}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{1F6468C6-F895-4FA2-9853-4CAC740AF7C1}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{208D823A-AC75-4029-9D56-729F5FE3CFD4}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{212847F9-5BA4-4235-8FC3-F78B812785EC}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{21F07D20-82F1-41EE-8194-8ED6BC116288}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{221514B8-F30E-4FB4-8EA2-1D63E883C927}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{22B48268-C2F3-4AE9-95A7-DF8422CB05E2}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{22E5A2CE-8F58-40FC-A4CA-924A922533A0}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{22E8269C-C14F-4B48-95FC-973D3D14ABB1}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{22E86F7C-80D2-413C-8CE3-AF6B086BABD9}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2367BE6B-BCE5-4E91-99CB-F2A5D441776A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{236B2AAA-D6DB-469A-8575-7F59F431E74C}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{24164E1C-CEAD-406A-8B4E-F381DB53835D}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{24D74070-4071-4512-85DA-29A23E0D8EF3}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{24FF9745-9BEB-4D3E-BCCE-460576EFF00A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2662C520-E9B2-4103-81A2-8774BCFCED62}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{269B2A43-7669-4BC4-855A-9D3D6E0E6D9D}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{269EE32C-7865-47CC-971B-E36F44E165A6}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{273522AD-5BD4-494F-98C7-863A68455B28}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{27836CCA-4BF0-4878-BB48-7BADA4B6B6AB}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{27B0EBBB-0C5B-49AE-BD39-CDF98DDAC2AB}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{27FB27F7-B888-4298-AAE8-69079F3A819A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{28570636-8F25-44B3-A3B8-D887E81B9548}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2880C3CD-8748-4FC1-93B9-0A0BF360F91D}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{28BA500D-F92C-4B84-8833-EFA355737F50}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{295336D7-54C9-406B-A193-78F4CFB05F77}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2A2FE94F-85DF-42B1-9D3A-604F4C653E7F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2A78AB44-A1F0-4D60-AAB8-7691E9433780}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2AB393BE-6BBD-42E1-AD41-2CB84AB6E2DA}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2ADBA93E-3491-46EC-9764-4DA919C520B7}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2B02F207-C071-4609-908D-DCED7715AD45}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2B950D3E-3CD7-4F19-A19C-10F7D98CCCA8}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2C815AC4-75D2-427C-BED9-E7A2B5A1E675}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2CF18B05-BEB3-40D6-A255-C02FFFAE98EC}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2CF219EC-E8BC-4C5E-BED2-9CABA3115C54}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2D7D542D-2544-47E4-8D87-A18D22D840F3}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2D95C36F-6F2A-470F-A5B8-38F46403A41F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2DD90BBC-ABF5-440F-9677-A2DE64DA802D}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2DEF82B5-EC79-4E0C-9B4A-2024FFF1E63C}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2E0231BC-A7F3-491F-9806-45E1E247D59A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2E0F3C36-0734-488B-A786-F26D3D1DE4C6}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2E715B6E-BD9C-47DF-99D1-72A65600D777}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2E8EAB97-F146-4882-825B-7CBB5D949C5D}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2ECD4D81-6C8D-4116-A5EF-E55959160169}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{2FE9CA02-BC09-4389-9650-2E20FD0CC29F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{30648DE5-6E3A-46DD-9044-0138F6B5CC33}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{30C819FD-BFEC-4D3B-8E93-CF9AD2D514F8}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{30E025F3-F38B-4080-8EA2-42316637B521}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{31435AD5-5557-4B4B-A042-AE119EAF8B90}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{31445590-17EE-482A-ABDC-D0E1D36E4EE3}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{319A8067-AE0B-473B-B52E-A87BE3FA4854}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{323D5608-34D2-490D-B944-412BD2B264B2}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{32802DFB-584C-4416-B649-74010A20CFA0}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{32E5BBD4-6693-47C4-A3B8-199A91A15550}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3391AE7C-47F2-43CD-B8C5-671C2E92C88F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{339CE2B0-3B98-4A58-A8D6-57650D050365}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{342BAC4A-05AA-4DBB-8C63-3556F16B1A66}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{36775822-F33C-443D-9EC2-B95B470C9D21}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{36C81091-7BF6-48C0-8EBB-AB340D85DB03}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{36D09F07-DAB8-41A9-B719-FDA640DF79F2}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{36E77D05-9346-47D6-9724-E882B3E10215}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{36FC9666-7D43-4539-A4E5-F760D92B1C51}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{389C32B9-4A2C-4543-A99B-D61998121855}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{38D21700-3D47-4E01-B0BA-51A7C2649EC8}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3951DEA9-53A2-458E-B739-41662B3CD421}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{39B9E5A2-601C-4232-9C32-E6FCC501E9BB}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3B44A415-0200-41CC-B9E9-35A36AB475F3}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3BE52EDE-FAA7-4BB3-AD0F-63BB966B1017}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3C430D6B-B277-433B-9E1E-F7513EB7FAC0}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3C7C6900-27A8-4E85-B551-328498E0545A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3C85211E-8615-4C77-BEC3-9C91844D5612}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3C9CF46E-4C77-4939-A674-7F6EFCE973F3}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3CAEA948-3E3E-4420-9686-3A3527F0F707}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3CC7B191-6DF7-4BB6-A7C7-2CF1EBF0E770}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3D13216B-4D72-4C0B-A4C0-3ED1E851060B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{3EF26D52-5BF2-4266-92DA-F6FF73FD7B25}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{405AC65E-B2D0-4869-AB80-9D374948FB9B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{406F8C81-6DCF-4AD5-A7E2-C51840055E41}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{4070D4D4-D169-4255-A96A-C72B34D4C934}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{40AED8F8-8E42-4A14-B0D8-560E685E2586}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{40C8E3C6-3663-46A7-A8BE-3F0BD7EE0DAA}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{41ED5BCF-AE93-4E84-AE6A-364B96007D64}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{424F6180-33B2-4D80-A846-605C415042D1}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{42A9B94E-5D92-4867-84B0-3969DC8B1139}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{438A8F24-CB45-469D-89A9-EEE473817663}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{43C8043B-0EE6-493C-8E95-219B26DBA10B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{44542DE9-234E-444A-9BAE-454E8A9F0720}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{44A44A6A-CA25-4377-911B-02D89ACEAF5F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{44CEF6E6-397B-431B-8FB2-37FBE1215D94}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{454C6D71-1E4B-4DD0-93F0-5064CD97A2B7}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{46105B32-6C68-441F-ADED-139F8FC4D95F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{464F2C54-5198-4151-944C-149691A138EF}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{465D97CD-B484-4023-913A-2A19657F8AA9}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{46CDE28A-623F-41B9-967C-FAF4BB42F1EE}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{475861AA-5D70-404D-AB02-381A54F02ADD}
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Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E1C64434-810A-40DA-B828-B74A95BE124E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E1CDD8E3-AB0E-4B20-A955-9241176DC5A0}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E20F4A21-7A78-40C0-B97B-EB8B1501394F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E250523D-5DD1-4885-88CA-8789FCBCAF41}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E2D6E0EC-A852-4826-8021-C255AD92523F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E34ABEE9-76FA-495B-BE3B-85BC9D84A172}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E3DBD6F2-9536-4E59-B7A9-3D8E95ECBF76}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E3ED32DA-209D-42E2-A62C-91A35CA70741}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E3F6C3BE-2990-49F9-9D7A-461E95212D0D}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E428FCA1-EDC6-4391-A3BD-4A5430B85605}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E4DAC868-980F-459A-9C1E-6AD2A6B44CB1}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E526E6FC-302D-4E0E-A118-B54774CC3E58}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E5621A94-CD87-40FE-9A82-D12D4D9A1BA8}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E5CB89F9-8099-4D1E-89A4-EC974AC07056}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E60A457D-00CA-4933-957E-0C844725E657}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E63DFAD1-368D-4D3E-A962-32875068C466}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E68D58DE-534F-4129-87E8-5CD9A0A94FC6}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E70CD357-979E-4618-94C1-5CA2CF8372E6}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E789783D-C54C-4BA2-8B03-EFDF02C5377C}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E7E09128-DCDB-469A-8464-89A10EE8CB33}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E8138A7F-D7F2-45B7-AF7B-B1B00FE026F4}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E85EBB49-804C-43AB-900F-9D89A4B14F23}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E8C11AA5-B73A-433A-B363-1A2DA133F2AA}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E9053AF2-24E2-4D05-ACBA-B6BC797FF8F7}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{E96E280A-2006-44C8-8906-B977D40747AE}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EA073EE0-170F-4503-90EC-6824A794DBF8}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EA2D7DE0-B507-46BA-A73E-31D95118BDAD}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EA5E3E77-C880-48A5-8F34-E1967CE0E5D1}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EA791190-AD33-413A-BD20-60365C916DAF}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EAB347E2-E595-4BF7-890D-1B7554405976}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EAB98A58-F6C1-4A9D-B84A-4E446A66F8A9}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EAC19CAA-7905-4E28-8058-9EE8AC1BFF05}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EB023A13-77AB-48B3-97AE-BC910B8FADE9}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EC15267B-80F0-42A1-B72C-035B8C1EE73B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EC40B5AE-3550-4230-98C3-56C89CF4951E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{ECD2879B-B6D2-4B17-A80B-7985B081A4ED}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{ECD84FD5-A3AA-4D62-BF0C-90F3B65E6540}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{ED30968D-71E5-4713-833D-A3E8D4458A82}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{ED613918-0C34-47E9-AC50-CCB2B463FF3B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{ED96FF3C-9342-403E-8856-D44281288EA2}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EDBCEEA8-5799-4AF8-971F-C8ACD268B07A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EE3038AD-F34E-4BAC-86CC-0A8D4F0AF56B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EE61090F-125F-4303-94B1-BC1DE8B88244}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{EFC4C576-EB21-4271-9180-33C06C8393E0}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{F1C81553-39AA-4679-880D-C0655C9D13DB}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{F478188E-32DC-44CD-89AA-1B5E0ED3755A}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{F4F73230-1508-48AA-B9DD-6E030DF1395B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{F5538DF1-2119-44CA-BC56-9FFF24E63F3F}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{F68443EB-162F-4396-A578-2A317A9D77EC}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{F7EC7341-397F-420B-B0AC-249CCB6AB88E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{F9C3B4FC-D011-49BF-B4C7-246BB5ECC244}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FA501655-5433-4169-BF22-D1CCE07BB60B}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FA8AAE49-20B3-4B56-A07D-448694063FC6}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FB5FC7E7-E7CD-40E8-8EDB-D772A20A5CE1}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FBCD0C30-57A0-4404-83C6-E380501A2E5C}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FC190143-38BC-4AA9-A68B-C7857227F1E3}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FC9F6BAC-D1B1-4541-B845-2B80BE7E5C97}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FCEBDF9A-853C-4453-8B94-B4F63AC86D34}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FD45F273-49DD-45F2-B302-6CB23789F313}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FDE72651-681D-448F-9DA4-ADB42503A34E}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FE308A6E-8147-4C0E-A080-8EDF312F87C7}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FEABA700-60A3-44EE-A73A-B1AFFBF9D2C1}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FEBEFC3D-5711-4A40-B0B6-C2A5233B4FC5}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FED0F99E-0362-4595-97AC-10A040DD50E8}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FF26D348-6128-4666-ADEE-8FCC9EA6722C}
Successfully deleted: [Empty Folder] C:\Users\Ellie\appdata\local\{FF87D799-910E-4D8F-82AF-723D8F4703ED}
 
 
 
~~~ FireFox
 
Successfully deleted: [Folder] C:\Users\Ellie\AppData\Roaming\mozilla\firefox\profiles\3oyisq82.default\smartbar
Successfully deleted: [Folder] C:\Users\Ellie\AppData\Roaming\mozilla\firefox\profiles\3oyisq82.default\extensions\staged
Successfully deleted the following from C:\Users\Ellie\AppData\Roaming\mozilla\firefox\profiles\3oyisq82.default\prefs.js
 
user_pref("Smartbar.ConduitSearchEngineList", "Web Search Customized Web Search");
user_pref("Smartbar.ConduitSearchUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2504091&SearchSource=3&q={searchTerms}&CUI=UN16090893480480652");
user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");
user_pref("Smartbar.TBHomepagesList", "hxxp://search.conduit.com/?ctid=CT2504091&SearchSource=13");
user_pref("Smartbar.TBSearchEngineList", "Web Search Customized Web Search");
user_pref("Smartbar.TBSearchUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2504091&SearchSource=3&q={searchTerms}&CUI=UN16090893480480652");
user_pref("Smartbar.keywordURLSelectedCTID", "CT2504091");
user_pref("browser.search.defaultenginename", "Ad-Aware SecureSearch");
user_pref("browser.search.defaulturl", "hxxp://websearch.searchoholic.info/?pid=3500&r=2014/12/24&hid=4836492133137456300&lg=EN&cc=CA&unqvl=72&l=1&q=");
user_pref("browser.search.selectedEngine", "Ad-Aware SecureSearch");
user_pref("browser.startup.homepage", "hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10088_cnet_150108");
user_pref("extensions.astrmndasr.hmpgUrl", "hxxp://astromenda.com/?f=1&a=ast_wnzp01_14_42_ch&cd=2XzuyEtN2Y1L1QzuyCzz0AtA0CyEyBzz0B0DyCyEtCyDtBtCtN0D0Tzu0StCtDtBtAtN1L2XzutAtFy
user_pref("extensions.astrmndasr.newTabUrl", "hxxp://astromenda.com/?f=2&a=ast_wnzp01_14_42_ch&cd=2XzuyEtN2Y1L1QzuyCzz0AtA0CyEyBzz0B0DyCyEtCyDtBtCtN0D0Tzu0StCtDtBtAtN1L2XzutAt
user_pref("extensions.astrmndasr.prtnrId", "WSE_Astromenda");
user_pref("extensions.astrmndasr.srchPrvdr", "Astromenda");
user_pref("extensions.astrmndasr.tlbrSrchUrl", "hxxp://astromenda.com/?f=3&a=ast_wnzp01_14_42_ch&cd=2XzuyEtN2Y1L1QzuyCzz0AtA0CyEyBzz0B0DyCyEtCyDtBtCtN0D0Tzu0StCtDtBtAtN1L2Xzut
user_pref("smartbar.addressBarOwnerCTID", "CT2504091");
user_pref("smartbar.conduitSearchAddressUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2504091&SearchSource=2&q=,hxxp://trovi.com/ResultsExt.aspx?ctid=CT2504091&S
user_pref("smartbar.defaultSearchOwnerCTID", "CT2504091");
user_pref("smartbar.machineId", "W59PFPI6CYWQNOEDWUI4/LCSAO/D1HID3T6PWNQA2HTKTWHPCVV2XCVQI8WKDLOUY74NBQ585ZB/ROOFKQFNWA");
user_pref("smartbar.searchAddressUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2504091&SearchSource=2&q=,hxxp://trovi.com/ResultsExt.aspx?ctid=CT2504091&SearchSo
user_pref("valueApps.CT2504091.mam_gk_currentVersion", "312E31332E302E3137");
user_pref("valueApps.CT2504091.mam_gk_currentVersion.storedInFile", false);
user_pref("valueApps.CT2504091.mam_gk_migrated_from_ls", "31");
user_pref("valueApps.CT2504091.mam_gk_migrated_from_ls.storedInFile", false);
user_pref("valueApps.CT2504091.mam_gk_userBornDate", "4E2F41");
user_pref("valueApps.CT2504091.mam_gk_userBornDate.storedInFile", false);
user_pref("valueApps.storage.mam_gk_userId", "65393435306361372D636661382D343334342D383035372D303732396265353437316461");
user_pref("browser.newtab.url", "hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10088_cnet_150108");
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 27-Jan-2015 at 12:49:30.04
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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#17
ehly

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Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 27-Jan-2015
Scan Time: 1:11:54 PM
Logfile: MMB.txt
Administrator: Yes
 
Version: 2.00.4.1028
Malware Database: v2015.01.27.07
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Ellie
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 344888
Time Elapsed: 32 min, 24 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

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#18
ehly

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C:\AdwCleaner\Quarantine\C\Program Files (x86)\Conduit\Community Alerts\Alert.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\ConduitEngine\ConduitEngine.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Ellie\AppData\LocalLow\ConduitEngine\ConduitEngine.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSS.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSHelper.dll a variant of Win32/Systweak.N potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSPrivacyProtector.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegClean.exe a variant of Win32/Systweak potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegistryOptimizer.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSSystemCleaner.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files (x86)\Vuze\.install4j\i4j_extf_20_5p83tu.exe Win32/Somoto.F potentially unwanted application
C:\Users\Ellie\AppData\Local\Google\Chrome\Application\39.0.2171.95\chrome.dll Win32/Patched.NFQ trojan
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda\150\DNu0ZHYIU.js JS/Kryptik.ATB trojan
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda\150\lsdb.js JS/Adware.MultiPlug.B application
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\dmocchgkijnbjdjkmlglaemjhhdiobbp\197\YVo0O9J.js JS/Kryptik.ATB trojan
C:\Windows\Installer\654b215.msi a variant of Win32/Systweak.L potentially unwanted application
C:\_OTL\MovedFiles\01252015_125717\C_ProgramData\injdnhaobmklkbejigioogbfmobjjigl\qi78cR.js JS/Kryptik.ATB trojan

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#19
Teima

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Hello ehly. For Google Chrome you can download the appropriate version from here. How does the machine appear to be running at the moment?


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#20
ehly

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Hi Teima,

Thank you I'll try it right now.

I think it's getting better, but the problem still persists. When I use Chrome, there are still ads popping up. Sometimes when I click anywhere on the browser, a new ad will open in a new window or tab. The virus is also converting random words into links.

As well, my laptop is not charging anymore even when plugged in. I'm not sure if it's the virus infecting my system.
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#21
ehly

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Hi Teima,

 

I ran the ESET scanner again for Chrome, here is the log

 

C:\AdwCleaner\Quarantine\C\Program Files (x86)\Conduit\Community Alerts\Alert.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\ConduitEngine\ConduitEngine.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Ellie\AppData\LocalLow\ConduitEngine\ConduitEngine.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSS.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSHelper.dll a variant of Win32/Systweak.N potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSPrivacyProtector.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegClean.exe a variant of Win32/Systweak potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegistryOptimizer.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSSystemCleaner.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files (x86)\Vuze\.install4j\i4j_extf_20_5p83tu.exe Win32/Somoto.F potentially unwanted application
C:\Users\Ellie\AppData\Local\Google\Chrome\Application\39.0.2171.95\chrome.dll Win32/Patched.NFQ trojan
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda\150\DNu0ZHYIU.js JS/Kryptik.ATB trojan
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda\150\lsdb.js JS/Adware.MultiPlug.B application
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\dmocchgkijnbjdjkmlglaemjhhdiobbp\197\YVo0O9J.js JS/Kryptik.ATB trojan
C:\Windows\Installer\654b215.msi a variant of Win32/Systweak.L potentially unwanted application
C:\_OTL\MovedFiles\01252015_125717\C_ProgramData\injdnhaobmklkbejigioogbfmobjjigl\qi78cR.js JS/Kryptik.ATB trojan

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#22
Teima

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I think it's getting better, but the problem still persists. When I use Chrome, there are still ads popping up. Sometimes when I click anywhere on the browser, a new ad will open in a new window or tab. The virus is also converting random words into links.

 
Thanks for providing that information and sticking with me here. That will allow me to plan my next course of action. I'll include some instructions below so that we can gather some logs within RogueKiller and aswMBR. From there we can remove what the cause of the issue is mate. I'll also issue a OTL fix.  :thumbsup:

I also notice that you have a .dll file within Chrome which has been infected and that when the file is removed Chrome will likely not function any longer. I'll provide a download link to Chrome within my instructions below if this is indeed the case. Thanks!
 

As well, my laptop is not charging anymore even when plugged in. I'm not sure if it's the virus infecting my system.

 
This isn't something which is caused by malware. I think it's the power cord itself. Do you have a spare charger which you can use for the moment?
 
Step One

It appears the current version of Google Chrome which you have on the machine is patched. Would you be able to re-download it from the official site here and save it within the Desktop environment in the circumstances that my fix will cause issues with Chrome. Please don't install it at the moment.

Also I will need you to download aswMBR from here and RogueKiller from here. Please save this to your Desktop as they will be required later.

Additional
  • Uninstall Programs
    I want you to uninstall the following program(s) listed below due to poor reputation we receive about them. To uninstall a program, go to Start > Control Panel > Uninstall a program or Start > Control Panel > Programs and Features. Wait for the list to fill up and double-click on the items I have listed below and follow the on-screen instruction to remove/uninstall them.
    • KeyRocket for Gmail
  • Step Two
    • Fix with OTL
      • Re-run OTL by right clicking and choosing Run as administrator;
      • Under the Custom Scans/Fixes Box copy and paste the following contents inside the quote box. (Do not include the word 'quote').

        :Commands
        [CREATERESTOREPOINT]

        :OTL
        C:\Users\Ellie\AppData\Local\Google\Chrome\Application\39.0.2171.95\chrome.dll

        :FILES
        C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda
        C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\dmocchgkijnbjdjkmlglaemjhhdiobbp

        :Commands
        [EMPTYTEMP]

      • Click on "Run Fix" and let the program run unhindered.
      • Your PC will reboot automatically and a log will be opened.
      • Please post it in your next reply.
    Step Three

    Scan with aswMBR
    • Right-click on aswMBR and choose Run as administrator
    • Click on Scan
    • After that click Save Log and save it to your Desktop
    • Restart your PC
    • Copy and paste the contents of the log in your next reply.
    Step Four
     
    Scan with RogueKiller
    • Run RogueKiller which is situated on your desktop and click on Scan.
    • The scan won't take long
    • Click on Report to open the log.
    • Copy and paste the content of the log in your next reply.

Step Five

Does Chrome still work? If it does please ignore these instructions. If not. Follow the instructions listed below:
  • Uninstall Programs
    I want you to uninstall the following program(s) listed below. To uninstall a program, go to Start > Control Panel > Uninstall a program or Start > Control Panel > Programs and Features. Wait for the list to fill up and double-click on the items I have listed below and follow the on-screen instruction to remove/uninstall them.
    • Google Chrome
Now. Navigate to the Desktop Environment where we downloaded Google Chrome before and install that for me please. Is Chrome working without any issues?
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#23
ehly

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Hi Teima,

 

Thank you for your continuous patience with my problem. Always appreciate your help.

 

I want to let you know how my computer is running. Yesterday when I tried browsing with Chrome, it was still very infected with a lot of ads popping up. Today, before even beginning with your steps, Chrome was running very smoothly. No ads, and none of the words were turned into links. It feels as if the virus just disappeared, very weird.

 

I was unable to uninstall KeyRocket for Gmail. This was the error message I received when I clicked uninstall: "An error occurred while trying to uninstall KeyRocket for Gmail. It may have already been uninstalled. Would you like to remove KeyRocket for Gmail from the Programs and Features List?" Let me know what I should do next...

 

Here are the Logs

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
========== FILES ==========
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda\150 folder moved successfully.
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda folder moved successfully.
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\dmocchgkijnbjdjkmlglaemjhhdiobbp\197 folder moved successfully.
C:\Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\dmocchgkijnbjdjkmlglaemjhhdiobbp folder moved successfully.
========== COMMANDS ==========
 
[EMPTYTEMP]
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Ellie
->Temp folder emptied: 6346150 bytes
->Temporary Internet Files folder emptied: 11661739 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 104781676 bytes
->Flash cache emptied: 0 bytes
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 6368 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 40966 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 0 bytes
 
Total Files Cleaned = 117.00 mb
 
 
OTL by OldTimer - Version 3.2.69.0 log created on 01312015_143852
 
Files\Folders moved on Reboot...
C:\Users\Ellie\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Ellie\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
File move failed. C:\Windows\temp\LavasoftTcpService.log scheduled to be moved on reboot.
 
PendingFileRenameOperations files...
 
Registry entries deleted on Reboot...

 


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#24
ehly

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aswMBR version 1.0.1.2290 Copyright© 2014 AVAST Software
Run date: 2015-01-31 14:46:45
-----------------------------
14:46:45.877    OS Version: Windows x64 6.1.7601 Service Pack 1
14:46:45.877    Number of processors: 4 586 0x2A07
14:46:45.877    ComputerName: ELLIE-CHAN  UserName: Ellie
14:46:48.578    Initialize success
14:46:48.668    VM: initialized successfully
14:46:48.678    VM: Intel CPU BiosDisabled 
14:47:06.758    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
14:47:06.758    Disk 0 Vendor: ST950032 0005 Size: 476940MB BusType: 3
14:47:07.268    Disk 0 MBR read successfully
14:47:07.278    Disk 0 MBR scan
14:47:07.278    Disk 0 Windows 7 default MBR code
14:47:07.288    Disk 0 Partition 1 80 (A) 07      HPFS/NTFS NTFS          199 MB offset 2048
14:47:07.288    Disk 0 default boot code
14:47:07.358    Disk 0 Partition 2 00     07      HPFS/NTFS NTFS       455058 MB offset 409600
14:47:07.568    Disk 0 Partition 3 00     07      HPFS/NTFS NTFS        21578 MB offset 932368384
14:47:07.828    Disk 0 Partition 4 00     0C      FAT32 LBA MSDOS5.0      103 MB offset 976560128
14:47:08.159    Disk 0 scanning C:\Windows\system32\drivers
14:47:29.871    Service scanning
14:47:55.562    Service RapportIaso c:\programdata\trusteer\rapport\store\exts\rapportms\baseline\rapportiaso64.sys **HIDDEN**
14:47:55.742    Service RapportIaso c:\programdata\trusteer\rapport\store\exts\rapportms\baseline\rapportiaso64.sys **LOCKED**
14:48:05.781    Modules scanning
14:48:05.781    Disk 0 trace - called modules:
14:48:06.131    ntoskrnl.exe CLASSPNP.SYS disk.sys hpdskflt.sys iaStor.sys 
14:48:06.141    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8008b7a060]
14:48:06.161    3 CLASSPNP.SYS[fffff88001d3643f] -> nt!IofCallDriver -> [0xfffffa80089f9a30]
14:48:06.161    5 hpdskflt.sys[fffff88001cdd189] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8006321050]
14:48:06.171    Disk 0 statistics 107988/0/0 @ 2.78 MB/s
14:48:06.181    Scan finished successfully
14:48:33.709    Disk 0 MBR has been saved successfully to "C:\Users\Ellie\Desktop\MBR.dat"
14:48:33.719    The log file has been saved successfully to "C:\Users\Ellie\Desktop\aswMBR.txt"

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#25
ehly

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RogueKiller V10.2.0.0 (x64) [Jan 19 2015] by Adlice Software
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Ellie [Administrator]
Mode : Scan -- Date : 01/31/2015  15:03:52
 
¤¤¤ Processes : 0 ¤¤¤
 
¤¤¤ Registry : 11 ¤¤¤
[PUM.HomePage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : www.google.com  -> Found
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-3331304852-62316294-1833931036-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowSetProgramAccessAndDefaults : 0  -> Found
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-3331304852-62316294-1833931036-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 2  -> Found
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-3331304852-62316294-1833931036-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowUser : 2  -> Found
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-3331304852-62316294-1833931036-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowSetProgramAccessAndDefaults : 0  -> Found
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-3331304852-62316294-1833931036-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 2  -> Found
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-3331304852-62316294-1833931036-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowUser : 2  -> Found
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found
 
¤¤¤ Tasks : 0 ¤¤¤
 
¤¤¤ Files : 0 ¤¤¤
 
¤¤¤ Hosts File : 2 ¤¤¤
[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1       localhost
[C:\Windows\System32\drivers\etc\hosts] ::1       localhost
 
¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST9500325AS +++++
--- User ---
[MBR] 0f3b3449306132c085a46859de74bf6e
[BSP] 2171eda800f3842596adc895db2c4319 : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 199 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 409600 | Size: 455058 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 932368384 | Size: 21578 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
3 - [XXXXXX] FAT32-LBA (0xc) [VISIBLE] Offset (sectors): 976560128 | Size: 103 MB
User = LL1 ... OK
User = LL2 ... OK

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#26
ehly

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Forgot to mention, Google Chrome is running fine after the fix!
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#27
Teima

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Ok awesome thanks! I'm just writing up a response for you now as we speak! :)
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#28
Teima

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Hello ehly,
 

I was unable to uninstall KeyRocket for Gmail. This was the error message I received when I clicked uninstall: "An error occurred while trying to uninstal KeyRocket for Gmail. It may have already been uninstalled. Would you like to remove KeyRocket for Gmail from the Programs and Features List?" Let me know what I should do next...


Yes. Please do that for me. It will remove it from the list of installed programs on the machine.

Step One
  • Re-Scan with ESET Online Scanner
    Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.
      • Note: Within Google Chrome you will have to download and install esetsmartinstaller_enu.exe when prompt to run the scan.
    • Accept their terms and condition and proceed.
    • Install Add-On/Active X if prompted.
    • From the Computer Scan Setting --
      • Uncheck the box beside Remove Found Threats;
      • Check the box beside Scan archives
    • Click on Advanced Setting and check the following boxes--
      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
    • Click on Start and wait for the virus signature database to update.
    • The online scan will begin automatically and can take several hours.
      • Note: Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
    • After the Scan finishes --
      • If no threats were found:
        • Put a checkmark in Uninstall application on close.
        • Close the program and report that nothing was found
      • If threats were found:
        • Click on list of threats found.
        • Click on Export to text file and save it to the Desktop as ESET SCAN.txt.
        • Copy and Paste contents of the log file in your next reply.
    Note: Enable your security programs afterwards.
Step Two
  • Re-Scan with OTL
    • I will assume you still have OTL present. If not please download OldTimer's Listit by OldTimer from one of the following locations and save it to your Desktop.
      Download Link 1
      Download Link 2
      Download LInk 3
    • Copy and Paste the following code inside the Custom Scans/Fixes box.
      netsvcs
      BASESERVICES
      %SYSTEMDRIVE%\*.exe
      dir "%systemdrive%\*" /S /A:L /C
      /md5start
      services.*
      explorer.exe
      winlogon.exe
      Userinit.exe
      svchost.exe
      rpcss.dll
      /md5stop
      CREATERESTOREPOINT
    • Click the Quick Scan button.
    • After the scan two logs will be produced.
    • Copy and paste the content of the logs in your next response.

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#29
Teima

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Hello. Do you need any assistance with the instructions which were posted?
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#30
ehly

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Hi Teima,

 

Sorry for the delayed reply. I just finished the scans. I deleted KeyRocket for Gmail, and here are the logs.

 

C:\AdwCleaner\Quarantine\C\Program Files (x86)\Conduit\Community Alerts\Alert.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\ConduitEngine\ConduitEngine.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Ellie\AppData\LocalLow\ConduitEngine\ConduitEngine.dll.vir a variant of Win32/Toolbar.Conduit.B potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSS.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSHelper.dll a variant of Win32/Systweak.N potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSPrivacyProtector.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegClean.exe a variant of Win32/Systweak potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegistryOptimizer.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSSystemCleaner.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files (x86)\Vuze\.install4j\i4j_extf_20_5p83tu.exe Win32/Somoto.F potentially unwanted application
C:\Users\Ellie\AppData\Local\Google\Chrome\Application\39.0.2171.95\chrome.dll Win32/Patched.NFQ trojan
C:\Windows\Installer\654b215.msi a variant of Win32/Systweak.L potentially unwanted application
C:\_OTL\MovedFiles\01252015_125717\C_ProgramData\injdnhaobmklkbejigioogbfmobjjigl\qi78cR.js JS/Kryptik.ATB trojan
C:\_OTL\MovedFiles\01312015_143852\C_Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda\150\DNu0ZHYIU.js JS/Kryptik.ATB trojan
C:\_OTL\MovedFiles\01312015_143852\C_Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coonecdghnepgiblpccbbihiahajndda\150\lsdb.js JS/Adware.MultiPlug.B application
C:\_OTL\MovedFiles\01312015_143852\C_Users\Ellie\AppData\Local\Google\Chrome\User Data\Default\Extensions\dmocchgkijnbjdjkmlglaemjhhdiobbp\197\YVo0O9J.js JS/Kryptik.ATB trojan
Operating memory Win32/Patched.NFQ trojan

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